Customer Service Rep(04964) - 931 Main Street

📌 Core Information

🔹 Job Title: Customer Service Rep(04964) - 931 Main Street

🔹 Company: Domino's

🔹 Location: Boonton, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers and providing top-notch service.
• Preparing and processing food orders efficiently.
• Maintaining cleanliness and order within the store.
• Operating equipment and managing inventory effectively.

ASSUMPTION: The role requires active engagement with customers and adaptability to assist in various tasks in a fast-paced environment. This assumption is based on the usual demands of customer service roles in quick-service restaurant settings.

📋 Key Responsibilities

✅ Take and process orders both in-person and over the phone.

✅ Prepare products, including pizza and other menu items.

✅ Maintain a clean and organized workspace.

✅ Operate all store equipment efficiently to ensure smooth operations.

✅ Stock ingredients and manage inventory as needed.

ASSUMPTION: Responsibilities may vary slightly depending on specific store needs and team dynamics, focusing on versatility across different tasks in the restaurant.

🎯 Required Qualifications

Education: Not specified, but typically a high school diploma or equivalent is preferred.

Experience: 0-2 years of experience in customer service or a related field.

Required Skills:

• Strong communication skills for customer interaction.
• Basic math skills for cash handling and order processing.
• Ability to work effectively in a team and under pressure.

Preferred Skills:

• Experience in a quick-service restaurant environment.
• Familiarity with point of sale systems.

ASSUMPTION: Preferred qualifications are inferred based on typical industry standards and the nature of customer service roles requiring multitasking and efficiency.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level in the customer service field.

Benefits:

• Employee discount on food items.
• Flexible scheduling options.
• Opportunities for advancement within the company.

Working Hours: 40 hours per week, with potential for flexible or additional hours.

ASSUMPTION: Compensation includes standard entry-level wages complemented by company-specific perks such as food discounts and career development opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza delivery.

Company Size: 10,001+ employees, providing extensive resources and support for career growth.

Founded: 1960, with deep-rooted expertise in the pizza delivery industry.

Company Description:

• Global presence with over 17,100 stores in 90+ markets.
• Innovation-driven with a focus on technology and customer satisfaction.
• Renowned for a dynamic working environment and strong team culture.

Company Specialties:

• Pizza and Sandwiches
• Technology and Digital Innovation
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's values creativity and innovation as part of its growth strategy, aligning with the changing demands of the fast-food sector.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their career in customer service.

Reporting Structure: Directly reports to the store manager or shift supervisor.

Work Arrangement: Fully on-site, engaging directly with customers and team members.

Growth Opportunities:

• Career progression from customer service representative to managerial roles.
• Potential transition to corporate or franchisee positions.
• Continuous learning and development through orientation and on-the-job training.

ASSUMPTION: Role analysis assumes a supportive environment for professional development, leveraging Domino's extensive network and resources.

🌍 Location & Work Environment

Office Type: Retail environment within a restaurant setting.

Office Location(s): Located at 931 Main Street, Boonton, New Jersey.

Geographic Context:

• Accessible location with potential for high customer footfall.
• Situated in a community-oriented area, fostering customer loyalty.
• Integral to the Domino's operational network within the region.

Work Schedule: Typically involves shifts during peak hours with possible weekend and evening work.

ASSUMPTION: Work environment insights are derived from typical domestic quick-service restaurant layouts and dynamic customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submit application via the company's careers portal.
• Initial phone screening to assess fit and availability.
• In-person interview with hiring manager at the store location.

Key Assessment Areas:

• Customer service skills and experience.
• Ability to work in a team-oriented setting.
• Problem-solving capabilities under fast-paced conditions.

Application Tips:

• Highlight any prior experience in customer service or retail.
• Showcase flexibility and willingness to work varying shifts.
• Demonstrate strong interpersonal skills and enthusiasm for the role.

ATS Keywords: Customer Service, Teamwork, Communication, Order Processing, Inventory Management

ASSUMPTION: The interview process is assumed to be straightforward, focusing on customer interaction and adaptability to dynamic working conditions.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Telephone Equipment for Order Taking
• Basic Kitchen Tools and Appliances

ASSUMPTION: Tools and technologies are representative of a typical Domino's restaurant environment, centered around efficient order and service management.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service and satisfaction.
• Innovation and teamwork as core values.
• Diversity and inclusion within the workplace.

Work Style:

• Collaborative and supportive team dynamics.
• Emphasis on efficiency and reliability in service delivery.
• Flexibility to adapt to changing customer needs and store demands.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I have strong communication skills for interacting with diverse customers?
• Am I looking for growth opportunities within the food service industry?

ASSUMPTION: Cultural fit assumptions are based on Domino's emphasis on customer service excellence and a dynamic, inclusive team culture.

⚠️ Potential Challenges

• Managing high order volumes during peak hours.
• Maintaining quality service under time constraints.
• Adapting to varying customer preferences and special requests.
• Balancing multitasking demands while enhancing customer satisfaction.

ASSUMPTION: Challenges are typical of a customer service role in a restaurant setting, focusing on maintaining efficiency and quality service.

📈 Similar Roles Comparison

• Comparable positions often involve higher exposure to customer interactions.
• Similar roles may offer varied advancement pathways and training programs.
• Opportunities for cross-training in different operational areas are common.

ASSUMPTION: Similar roles across the industry offer diverse experiences, potentially aligning with individual career aspirations in the service sector.

📝 Sample Projects

• Initiatives to enhance customer service efficiency during peak hours.
• Projects to streamline inventory management processes.
• Collaborative efforts to develop local marketing strategies for service promotion.

ASSUMPTION: Sample projects are aligned with common objectives in the food service industry, promoting operational excellence and customer engagement.

❓ Key Questions to Ask During Interview

• What opportunities are available for career advancement?
• How does the company support employee development and training?
• What is the team culture like at this location?
• How are peak service times managed by the team?
• What are the key metrics for performance evaluation in this role?

ASSUMPTION: Interview questions are crafted to gain insights into company culture, expectations, and career development opportunities within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare your resume highlighting relevant skills and experience.
• Practice responses to common customer service interview questions.
• Be ready to discuss availability and willingness to work flexible hours.
• Follow up on your application to express continued interest.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.