Customer Service Rep(04988) - 441 Main St.

📌 Core Information

🔹 Job Title: Customer Service Rep (04988) - 441 Main St.

🔹 Company: Domino's

🔹 Location: East Orange, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment efficiently and safely
• Stocking ingredients from delivery to storage and work areas
• Preparing products and receiving telephone orders
• Maintaining cleanliness and inventory

ASSUMPTION: As this position is in customer service, it likely involves interacting with customers both in-person and over the phone, handling inquiries, and ensuring customer satisfaction.

📋 Key Responsibilities

✅ Operate all equipment and systems efficiently

✅ Stock ingredients in proper areas, including storage and work areas

✅ Prepare products as per company standards

✅ Receive and process orders via telephone and computer

✅ Take inventory and complete necessary paperwork

✅ Maintain cleanliness of the equipment and facility daily

ASSUMPTION: This role may require working in shifts that can include weekends, given the company's customer-focused nature.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Basic arithmetic skills and ability to make monetary change
• Proficient verbal and written communication
• Strong telephone manners

Preferred Skills:

• Experience using order processing software
• Familiarity with inventory management systems

ASSUMPTION: Applicants with prior experience in the food service or retail industry will have an edge, especially in high-paced environments.

💰 Compensation & Benefits

Salary Range: Not specified, likely aligns with fast food industry standards

Benefits:

• Potential for health and dental insurance
• Employee discounts
• Opportunities for advancement

Working Hours: Full-time, 40 hours/week with potential for overtime

ASSUMPTION: Benefits and pay may vary based on location and the individual's employment status (e.g., part-time vs. full-time).

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery

Company Size: 10,001+ employees, indicating a large organizational structure

Founded: 1960, with a rich history in innovation within the food delivery industry

Company Description:

• Committed to providing a high-quality food delivery experience
• Innovative use of technology to enhance ordering and delivery processes
• Strong franchise model contributing to a global presence

Company Specialties:

• Pizza making and delivery
• Data analytics for business improvement
• Developing digital ordering platforms

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a market leader, Domino's likely offers a stable and growth-oriented environment, valuing innovative approaches to customer service.

📊 Role Analysis

Career Level: Entry-level, with potential for growth into supervisory roles

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site, with potential flexibility for shift scheduling

Growth Opportunities:

• Advanced customer service roles
• Shift supervisor or store manager positions
• Potential for cross-training in different store operations

ASSUMPTION: There is a structured path for growth, which encourages employees to develop their skills and advance within the company.

🌍 Location & Work Environment

Office Type: Quick-service retail environment

Office Location(s): 441 Main St, East Orange, New Jersey

Geographic Context:

• Conveniently located in a populated area, attracting a high volume of customers
• Accessible by public transportation
• Located in a diverse community

Work Schedule: Requires flexibility to work evenings, weekends, and holidays

ASSUMPTION: The position is best suited for individuals comfortable with dynamic and sometimes fast-paced environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle cash and process orders
• Flexibility and team collaboration

Application Tips:

• Highlight any prior experience in food service or customer service roles
• Demonstrate flexibility in work hours
• Emphasize communication skills

ATS Keywords: Customer service, order processing, inventory management, communication

ASSUMPTION: The interview process focuses on practical skills and reliability, both important in maintaining high customer service standards.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order management and tracking software
• Standard kitchen and cleaning equipment

ASSUMPTION: Use of digital tools is considered essential for efficiency and accuracy in order processing.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Teamwork and collaboration
• Customer-centric focus

Work Style:

• Fast-paced and dynamic
• Inclusive and diverse teamwork
• Flexible to meet customer demands

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I handle multiple tasks efficiently?
• Do I have strong communication skills?

ASSUMPTION: Candidates aligned with a customer-first and team-oriented approach will thrive in this role.

⚠️ Potential Challenges

• Adjusting to high customer demand during peak hours
• Maintaining accuracy in order and inventory management
• Balancing multiple tasks simultaneously
• Consistently meeting cleanliness standards

ASSUMPTION: Expectation to remain composed and efficient during busy periods, which is crucial for service roles.

📈 Similar Roles Comparison

• Retail sales associate positions often have similar customer interaction and inventory management tasks
• Food service positions in other fast food chains compare in structure and responsibilities
• Roles in hospitality share the need for strong customer service skills and flexibility

ASSUMPTION: Familiarity with fast-paced environments or retail can be beneficial when transitioning into this role.

📝 Sample Projects

• Implementing efficient stock management systems
• Enhancing customer engagement through personalized service
• Developing strategies for minimizing wait times during peak hours

ASSUMPTION: Projects likely focus on operational efficiency and customer satisfaction improvements.

❓ Key Questions to Ask During Interview

• What specific qualities do successful employees share in this role?
• How does Domino's support career growth for customer service reps?
• What are the typical challenges faced by customer service reps here?
• How does the team handle high-volume or challenging periods?
• Can you provide insight into the performance metrics used for this role?

ASSUMPTION: Good questions can demonstrate a proactive approach and genuine interest in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experience
• Practice potential interview questions and answers
• Gather references who can attest to your skills and work ethic
• Follow up post-interview with a thank-you email

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.