Customer Service Rep

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Jacksons Companies

🔹 Location: Eugene, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Provide excellent customer service and satisfaction.
• Perform cashier and sales duties.
• Maintain store cleanliness and orderliness.
• Engage in inventory management activities.

ASSUMPTION: This role demands a proactive individual capable of multitasking in a retail environment, providing both customer service and operational support.

📋 Key Responsibilities

✅ Greet customers with a smile, thank them, and invite them back.

✅ Deliver a fast and friendly checkout experience.

✅ Promote store specials effectively.

✅ Accurately process transactions and apply discounts appropriately.

✅ Ensure the cleanliness of the store inside and outside.

✅ Restock merchandise and ensure proper labeling and rotation.

✅ Observe food safety, handling, and sanitation standards.

✅ Perform other assigned duties.

ASSUMPTION: Duties will vary day-to-day to meet the dynamic needs of a busy retail environment.

🎯 Required Qualifications

Education: Not specified

Experience: Prior experience in cashiering or customer service is advantageous.

Required Skills:

• Strong communication skills
• Customer service orientation
• Teamwork and collaboration

Preferred Skills:

• Problem-solving capabilities
• Sales and promotion knowledge

ASSUMPTION: Candidates with a background in customer service and retail environments will likely adapt quicker to this role.

💰 Compensation & Benefits

Salary Range: $16.00 per hour

Benefits:

• Same-day pay available
• Profit sharing twice a year
• Medical, Vision, and Dental benefits for full-time employees within 60 days
• 401k with company match
• Tuition reimbursement up to $5250 annually

Working Hours: Part-time hours from 1:00 p.m. to 7:00 p.m. and 4:00 p.m. to midnight, including weekends

ASSUMPTION: Part-time benefits apply as described, but full-time benefits will likely be more comprehensive given industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focused on customer service and convenient shopping experiences

Company Size: Approximately 1,074 employees, which indicates a mid-sized company offering personal growth opportunities

Founded: 1975, showcasing 45+ years of industry experience

Company Description:

• Jacksons is a diversified retail organization.
• Started as a small gas station, now expanded with multiple units across different states.
• Employs a significant workforce across seven states.

Company Specialties:

• Retail operations
• Customer service focus
• Employee development

Company Website: http://www.jacksons.com

ASSUMPTION: The company’s robust history and size suggest they value long-term employee growth and commitment.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting or transitioning within the retail sector

Reporting Structure: Likely reports to store managers or team leads

Work Arrangement: Requires presence at the store during specified shifts

Growth Opportunities:

• Leadership training programs
• Performance-based raises
• Career development in a family-owned business environment

ASSUMPTION: The job offers career ladders within the company due to its structured growth programs and supportive work culture.

🌍 Location & Work Environment

Office Type: Retail store environment, requiring interactions with customers and team members

Office Location(s): Located at 274 Coburg Rd., Eugene, OR, 97401

Geographic Context:

• Eugene is a dynamic city known for its vibrant community.
• The location is easily accessible and central.
• Offers a supportive community environment conducive to career growth in retail.

Work Schedule: Shifts cover various times, requiring flexibility, with weekend work included

ASSUMPTION: Applicants should be prepared for varied shift patterns, common in customer service roles to facilitate operational needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with a hiring manager

Key Assessment Areas:

• Customer interaction skills
• Ability to handle transactions and cash
• Problem-solving in dynamic environments

Application Tips:

• Highlight any customer service experience in the retail sector.
• Emphasize teamwork abilities and willingness to adapt to shift work.
• Showcase any leadership or training experiences.

ATS Keywords: Customer Service, Communication, Teamwork, Cash Handling, Sales

ASSUMPTION: The interview process will favor candidates who strongly demonstrate interpersonal skills and adaptability due to the customer-focused nature of the job.

🛠️ Tools & Technologies

• Point-of-sale systems
• Inventory management software
• Basic office software tools (e.g., Microsoft Office)

ASSUMPTION: Familiarity with retail technology will be beneficial although the company might provide necessary training.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Employee development and support
• Commitment to quality and community

Work Style:

• Interactive and team-oriented
• Focused on proactive problem-solving
• Flexible and adaptable to change

Self-Assessment Questions:

• Am I comfortable interacting with various customer profiles daily?
• Can I manage and thrive in a fast-paced environment?
• Am I willing to work varied shifts including weekends and holidays?

ASSUMPTION: The ideal candidate will be highly adaptable, customer-focused, and enthusiastic about contributing to a collaborative team environment.

⚠️ Potential Challenges

• Managing customer expectations under busy conditions
• Balancing multiple tasks during peak store hours
• Adapting to shift work schedules
• Handling cash transactions accurately under pressure

ASSUMPTION: Candidates should be prepared to tackle varied customer service scenarios and maintain composure under pressure.

📈 Similar Roles Comparison

• Similar roles in larger retail chains may offer more rigid structures.
• Independent stores may lack the structured benefits packages Jacksons offers.
• Other roles may not emphasize career growth and development as strongly.

ASSUMPTION: This role offers competitive advantages in terms of benefits and training unique to Jacksons’ supportive work culture.

📝 Sample Projects

• Implementing a new point-of-sale system upgrade
• Running a store-wide promotion effectively
• Developing a customer loyalty program

ASSUMPTION: Projects will likely emphasize enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does Jacksons support career development for entry-level team members?
• What are the key performance indicators for success in this position?
• How does the company ensure a positive work-life balance for employees?
• Can you provide examples of challenges recent hires have faced and how they were addressed?

ASSUMPTION: Seeking clarification on job expectations and growth opportunities will establish a better understanding of the role and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume highlighting customer serviced-focused experience.
• Ensure availability for a potential follow-up phone interview.
• Gather references who can speak to your customer service abilities.
• Prepare for an in-person interview by researching Jacksons Companies.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.