Customer Service Rep(05043) - 5494 Rattlesnake Hammock Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(05043) - 5494 Rattlesnake Hammock Rd

🔹 Company: Domino's

🔹 Location: Naples, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers both over the phone and in-person to take orders
• Promoting additional sales opportunities through upselling techniques
• Maintaining a clean and welcoming customer area
• Supporting pizza-making operations with topping and dough preparation

ASSUMPTION: Given the job description's focus on in-store activities and customer interaction, it is assumed that strong interpersonal skills are essential.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers within 8 seconds

✅ Upselling additional items to customers

✅ Handling cash transactions accurately

✅ Keeping the customer area clean and tidy

✅ Assisting pizza makers with toppings and dough preparation

✅ Stocking and folding boxes

ASSUMPTION: Responsibilities suggest the need for multitasking abilities and capability to work efficiently under pressure.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service is preferred but not required

Required Skills:

• Customer Service
• Order Taking
• Greeting Customers

Preferred Skills:

• Upselling
• Cash Handling

ASSUMPTION: Emphasis on a "friendly demeanor" suggests strong communication skills are a significant asset.

💰 Compensation & Benefits

Salary Range: Not specified; typically hourly for similar positions in the industry

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for growth within the company

Working Hours: 40 hours per week; flexibility expected during peak hours

ASSUMPTION: Benefits are assumed to include typical entry-level retail job perks such as employee discounts and flexible hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, offering extensive network support and stability

Founded: 1960

Company Description:

• One of the world's leading pizza delivery companies
• Innovative with technology and menu offerings
• Commitment to customer satisfaction and quality service

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The global reach and strong brand position of Domino's offer diverse career options and potential for rapid career advancement.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports to store manager or shift lead

Work Arrangement: On-site with direct customer interaction

Growth Opportunities:

• Advancement to shift lead or management roles
• Skill development in customer service and operations
• Networking within a large franchise organization

ASSUMPTION: Entry-level positions tend to offer significant in-store promotion opportunities for committed employees.

🌍 Location & Work Environment

Office Type: Retail store

Office Location(s): 5494 Rattlesnake Hammock Rd, Naples, FL

Geographic Context:

• Located in a high-traffic area accessible to the community
• Located in Naples, known for its resort-style lifestyle and coastal amenities
• Proximity to local community events and establishments enhances customer engagement

Work Schedule: Primarily shift-based; includes evenings and weekends

ASSUMPTION: The location may necessitate employees being adaptable to ensure excellent customer service due to varying seasonal customer volume.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Attend an in-person or virtual interview
• Receive job offer via call or email

Key Assessment Areas:

• Customer service skills
• Ability to multitask
• Cash handling accuracy

Application Tips:

• Highlight any prior customer-facing experience
• Showcase interpersonal and communication skills
• Express a genuine interest in the food service industry

ATS Keywords: Customer Service, Order Taking, Upselling, Cash Handling, Pizza Making Support

ASSUMPTION: The process and assessments reflect common hiring practices for retail positions, focusing on customer interaction and service quality.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Cash registers
• Telephone systems for order taking

ASSUMPTION: Standard retail technologies are inferred based on typical franchise operations in the food service industry.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Teamwork
• Innovation

Work Style:

• Collaborative and team-oriented
• Diverse and inclusive environment
• Adaptable to change and fast-paced environments

Self-Assessment Questions:

• How do you handle fast-paced work environments?
• What experience do you have in customer service?
• Are you comfortable working flexible hours?

ASSUMPTION: Company culture prioritizes teamwork and customer engagement, vital for front-line roles such as this.

⚠️ Potential Challenges

• High customer volume during peak hours
• Balancing multiple tasks
• Handling challenging customer interactions
• Ensuring consistency in cash handling and order accuracy

ASSUMPTION: Based on typical retail environments, challenges revolve around multitasking and customer service excellence.

📈 Similar Roles Comparison

• Compared to a barista, likely less emphasis on preparing custom items
• More customer interaction than a back-of-house restaurant role
• Similar upselling opportunities as a cashier in a retail store

ASSUMPTION: These comparisons highlight similar skills and challenges common across entry-level customer service roles.

📝 Sample Projects

• Organizing a promotional customer loyalty event
• Improving upselling strategies through staff training
• Participating in store layout optimization for improved customer flow

ASSUMPTION: Project examples focus on enhancing customer engagement and improving operational efficiency, key areas for a customer service role.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by the customer service team?
• How is success measured for this role?
• What growth opportunities are available within the company?
• How do you handle customer complaints?
• What support and training does the company offer new employees?

ASSUMPTION: Questions are designed to gauge fit, growth potential, and support, which are crucial decision factors for applicants.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experience
• Be ready to discuss customer service experiences during interviews
• Follow up with the hiring manager if no response is received within two weeks
• Prepare for a possible on-site interview to demonstrate practical skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.