Customer Service Rep(05105) - 3570 Us 1 South

📌 Core Information

🔹 Job Title: Customer Service Rep(05105) - 3570 Us 1 South

🔹 Company: Domino's

🔹 Location: St. Augustine, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service
• Preparing food according to Domino's standards
• Maintaining a clean and organized work environment
• Offering support and maintaining professionalism at all times

ASSUMPTION: Given the nature of Domino's business, it is assumed that the primary focus is on prompt service delivery and ensuring customer satisfaction through high-quality interactions and handling transactions effectively.

📋 Key Responsibilities

✅ Deliver outstanding customer service consistently

✅ Prepare food items following specified procedures

✅ Participate in basic cleaning and maintenance duties

✅ Lift items as necessary for order preparation and storage

✅ Adhere to all scheduled shifts, including nights and weekends

ASSUMPTION: The responsibilities entail a mix of customer interaction and back-end preparation work, typical of a customer service representative role in a fast-paced service environment like Domino's.

🎯 Required Qualifications

Education: Not specified

Experience: Experience is advantageous but not mandatory

Required Skills:

• Strong communication and interpersonal skills
• Ability to maintain a professional demeanor
• Flexibility with working hours, including nights and weekends

Preferred Skills:

• Previous experience in customer service or food service roles
• Ability to adapt quickly to changing environments

ASSUMPTION: The role prioritizes personality traits such as positivity and professionalism over specific educational backgrounds or technical expertise.

💰 Compensation & Benefits

Salary Range: Not specified, typically hourly for entry-level positions in the industry

Benefits:

• Daily cash tips
• Medical coverage options
• Flexible work hours and scheduling
• Eligibility for paid vacation and referral bonuses
• Opportunities for career advancement within the company

Working Hours: Approximately 40 hours per week with variable shifts

ASSUMPTION: Compensation is likely competitive within the fast-food industry sector, with added flexible scheduling to accommodate different employee needs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, focusing on fast-food and quick-service dining

Company Size: 10,001+ employees, providing a wide range of resources and opportunities for growth

Founded: 1960

Company Description:

• Creative and innovative team across franchise and corporate levels
• Focus on customer service excellence and continuous improvement
• Global presence with approximately 17,100 stores in over 90 markets

Company Specialties:

• Pizza and innovative menu offerings
• Utilization of cutting-edge technology in operations
• Marketing and strategic data analysis

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company appears to hold a strong market position due to its innovative practices and global presence, presenting considerable stability.

📊 Role Analysis

Career Level: Entry-level position with opportunities for skill development and advancement

Reporting Structure: Likely reports to store manager or shift leader

Work Arrangement: On-site, requiring physical presence for daily operations

Growth Opportunities:

• Potential for promotion to supervisory roles
• Opportunities to transition to different operational roles
• Skill development in customer relations and food service

ASSUMPTION: The entry-level nature of the position opens up a gateway for starting a career in the service industry with prospects for future growth within the company.

🌍 Location & Work Environment

Office Type: Quick-service restaurant environment

Office Location(s): St. Augustine, Florida, along the US 1 South corridor

Geographic Context:

• Located in a popular and tourist-attractive city
• Well-connected via major highways and local transport
• Proximity to local amenities and attractions

Work Schedule: Varied hours, predominantly evenings and weekends

ASSUMPTION: The role is in a dynamic environment that requires adaptability to changing customer volumes typical of a tourist-rich location.

💼 Interview & Application Insights

Typical Process:

• Submit an online application with resume
• Initial phone screening to discuss availability and experience
• In-person interview with store management

Key Assessment Areas:

• Customer service aptitude and interpersonal skills
• Flexibility and availability for irregular shifts
• Ability to work efficiently under pressure

Application Tips:

• Highlight any prior food service or customer service experience
• Emphasize a strong commitment to customer satisfaction
• Prepare to discuss availability, especially for evenings and weekends

ATS Keywords: Customer service, food prep, professionalism, teamwork, timeliness

ASSUMPTION: The interview process for this role may emphasize assessing personality traits and availability to ensure the candidate is a strong fit for a customer-facing position.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for transactions
• Food preparation equipment and tools
• Cleaning and maintenance supplies

ASSUMPTION: Due to the nature of the work, familiarity with standard fast-food restaurant technology and equipment is beneficial but not mandatory given training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Community engagement and social responsibility
• Encouraging innovation and continuous improvement

Work Style:

• Collaborative team-oriented environment
• Fast-paced, requiring quick adaptability
• Focus on immediate and friendly customer interactions

Self-Assessment Questions:

• How well do I handle high-pressure situations?
• Am I willing to work flexible hours, including nights and weekends?
• Do I have a strong commitment to customer service excellence?

ASSUMPTION: The company's culture is very team-centric and customer-oriented, seeking employees who are adaptable and quality-focused.

⚠️ Potential Challenges

• Managing high volume orders during peak times
• Maintaining efficient service delivery across varying customer interactions
• Adapting to last-minute schedule changes
• Dealing with challenging customer scenarios professionally

ASSUMPTION: Challenges may arise mainly from the fast-paced and high-demand nature of the work environment, common in fast-service restaurants.

📈 Similar Roles Comparison

• More focus on food preparation compared to strictly customer service roles
• Need for physical stamina unlike roles with a desk-based nature
• Higher face-to-face customer interaction than in roles like delivery drivers

ASSUMPTION: This role emphasizes a hybrid of active tasks, including customer interaction and food preparation, differentiating it from purely customer service or back-end roles.

📝 Sample Projects

• Organizing and managing promotional events within the store
• Leading an initiative to improve customer service feedback
• Developing a streamlined food preparation process to enhance efficiency

ASSUMPTION: Sample projects could involve team-driven efforts aimed at improving store operations and customer satisfaction metrics.

❓ Key Questions to Ask During Interview

• What are the peak hours, and how are schedules typically managed?
• What training opportunities are available for new hires?
• How is success measured for customer service representatives?
• Can you describe a typical day in this role?
• What career advancement opportunities exist within this franchise?

ASSUMPTION: Prospective employees should inquire about practical matters such as scheduling, training, and career development to ensure alignment with career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service or food service experience
• Prepare responses for common interview questions regarding customer interactions
• Check availability of legal working documents and be ready to pass a background check
• Follow up with the employer if you do not hear back within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.