Customer Service Rep(05144) - 1820 Dunlawton Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (05144) - 1820 Dunlawton Ave

🔹 Company: Domino's

🔹 Location: Port Orange, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01, 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service
• Managing order processing, preparation, and cash handling
• Ensuring cleanliness and operational efficiency of the store
• Supporting team efforts and maintaining a positive work environment

ASSUMPTION: The job demands flexibility to work varied shifts, given the nature of customer service roles in the food service industry, accommodating peak hours and providing sufficient service coverage.

📋 Key Responsibilities

✅ Operate all equipment used in preparation and serving

✅ Stock ingredients from delivery area to storage and work areas

✅ Receive and process telephone orders accurately

✅ Take inventory and maintain proper documentation

✅ Clean equipment and ensure store tidiness

ASSUMPTION: Responsibilities are highly hands-on and involve physical tasks such as lifting and maintaining operational equipment, given the job setting in a dynamic pizza store.

🎯 Required Qualifications

Education: Not specified

Experience: Previous customer service experience is advantageous but not mandatory

Required Skills:

• Strong communication skills
• Basic mathematical proficiency
• Capacity to perform physical duties, including standing for long periods

Preferred Skills:

• Proficiency in handling cash transactions
• Inventory management experience

ASSUMPTION: Core skills focus on customer interaction and operational efficiency, with an emphasis on teamwork and attention to detail, reflective of the needs in a fast-paced food service environment.

💰 Compensation & Benefits

Salary Range: Not specified, typical of entry-level customer service roles in the food industry

Benefits:

• Opportunity for advancement within the company
• Flexible working schedules
• Training provided on the job

Working Hours: 40 hours a week, with flexibility during peak periods

ASSUMPTION: Compensation is aligned with industry standards for entry-level roles, with benefits including potential career growth paths to retain and develop talent within Domino’s structure.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a sector characterized by scalability and consumer-driven growth

Company Size: 10,001+ employees, indicating robust infrastructure and resource availability

Founded: 1960, bringing six decades of industry experience and leadership in pizza delivery

Company Description:

• Pioneering technological advancements in the fast-food sector
• Known for strong franchise and corporate support
• Focused on employee development and customer satisfaction

Company Specialties:

• Pizza
• Technology integration in service
• Brand recognition and marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is assumed to provide a supportive environment given its size and industry presence, fostering innovation and career growth based on the company's mission and geographical reach.

📊 Role Analysis

Career Level: Entry-level, ideal for those seeking to enter the customer service field

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: On-site, located specifically within the Port Orange branch

Growth Opportunities:

• Advancement to management positions
• Potential transition to corporate roles
• Prospect to become a franchise owner

ASSUMPTION: The role is crafted to serve as a gateway into a career with Domino's, highlighting possibilities of ascending through company ranks or diversifying expertise within the organization.

🌍 Location & Work Environment

Office Type: Storefront retail

Office Location(s): 1820 Dunlawton Ave, Port Orange, Florida

Geographic Context:

• Located in a vibrant community known for tourism
• Convenient access to major transportation routes
• Surrounded by a variety of dining and retail options

Work Schedule: Predominantly evening and weekend shifts, aligning with peak customer times

ASSUMPTION: The setting at Port Orange provides a dynamic work atmosphere with opportunities to engage with a diverse clientele, enhancing interpersonal and communication skills through practical experiences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Ability to handle customer interactions effectively
• Problem-solving capabilities

Application Tips:

• Highlight customer service experience in your application
• Emphasize teamwork and adaptability
• Prepare to discuss handling stressful situations

ATS Keywords: Customer Service, Communication Skills, Teamwork

ASSUMPTION: The application process is simplified to encourage a broad range of applicants to apply, focusing on key interpersonal skills and reliability rather than extensive formal qualifications.

🛠️ Tools & Technologies

• POS systems for order processing
• Standard kitchen and cooking equipment
• Telephone and headset technology for customer communication

ASSUMPTION: Familiarity with basic technology and kitchen tools is vital, ensuring operational efficiency and employee capability in fulfilling core job tasks effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Dedication to innovation and improvement
• Emphasis on teamwork and diversity

Work Style:

• Collaborative team environment
• Fast-paced and adaptable work routines
• Hands-on, interactive service delivery

Self-Assessment Questions:

• Do you enjoy interacting with customers and providing solutions?
• Are you comfortable working in a fast-paced, physically demanding setting?
• Can you maintain a positive attitude during peak service times?

ASSUMPTION: Engaging with employees through a team-centric model supports a cohesive work culture, prioritizing diversity and inclusivity in line with Domino's corporate mission.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak hours
• Adapting to rapidly changing work conditions
• Handling physical demands over extended periods
• Ensuring compliance with company quality and service standards

ASSUMPTION: A supportive team structure can mitigate challenges, empowering employees through proper training and resource allocation, aligned with Domino's commitment to employee success.

📈 Similar Roles Comparison

• Compared to other customer service roles, this position offers promotion potential
• Hands-on skill development, unlike desk-based customer service jobs
• Participation in community-focused service, elevating employee engagement

ASSUMPTION: As part of a global brand, the Domino's customer service role provides unique advancement opportunities, setting it apart from similar positions with smaller operations.

📝 Sample Projects

• Initiatives to improve home delivery service metrics
• Community engagement events to boost local presence
• Internal projects for improving order processing workflows

ASSUMPTION: Employees are encouraged to contribute to team-oriented projects, potentially enhancing store operational strategies and community relations.

❓ Key Questions to Ask During Interview

• What does the typical career path look like for this role?
• How would you describe the culture here at this location?
• Are there opportunities for cross-training in different areas?
• What are the expectations for dealing with high-pressure situations?
• How is performance and success evaluated for this position?

ASSUMPTION: Asking insightful questions reflects applicant preparedness and demonstrates interest in aligning personal goals with company expectations, fostering a mutual fit during the hiring process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening
• Review customer service scenarios to discuss in the interview
• Gather references who can speak to your customer service skills
• Be ready to discuss your scheduling availability

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.