Customer Service Rep(05156) - 1602 Reid St

📌 Core Information

🔹 Job Title: Customer Service Rep (05156) - 1602 Reid St

🔹 Company: Domino's

🔹 Location: Palatka, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 01:48:11 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders.
• Preparing food products, such as pizzas, in a timely manner.
• Maintaining cleanliness and order in the work environment.
• Operating various equipment safely and efficiently.

ASSUMPTION: This job primarily involves face-to-face and over-the-phone customer interactions, as it is an on-site position in a food service environment.

📋 Key Responsibilities

✅ Operate all store equipment effectively.

✅ Stock ingredients from delivery area to storage and work areas.

✅ Prepare food items as required.

✅ Receive and process telephonic orders efficiently.

✅ Take inventory and manage associated paperwork.

✅ Clean equipment and maintain store hygiene on a regular basis.

ASSUMPTION: Responsibilities may extend to other operational tasks depending on store needs.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level position; experience in customer service is a plus.

Required Skills:

• Excellent verbal and written communication skills.
• Basic math skills for handling transactions.
• Strong problem-solving abilities.
• Attention to detail.
• Effective time management.

Preferred Skills:

• Cash handling experience.
• Previous inventory management experience.

ASSUMPTION: Basic math and customer service skills are foundational, assuming daily interaction with customers and handling transactions.

💰 Compensation & Benefits

Salary Range: Not specified; competitive with industry standards for entry-level customer service positions.

Benefits:

• Employee discounts.
• Flexible scheduling.
• Opportunities for growth and advancement within the company.

Working Hours: Up to 40 hours per week; flexibility for both full-time and part-time roles.

ASSUMPTION: Benefits such as discounts and flexible hours are commonly offered in retail and food service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; Domino's is part of the fast-food and pizza delivery space, known for its innovation in customer service and technology.

Company Size: 10,001+ employees; offering stability and resources for employee growth.

Founded: 1960, with significant growth as a leading pizza delivery chain globally.

Company Description:

• World leader in pizza delivery with a commitment to innovation.
• Franchise and corporate opportunities provide diverse career paths.
• Innovative technology initiatives enhance customer experience.

Company Specialties:

• Pizza
• Technology Integration
• Digital Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s focus on technology and customer service aligns well with the job’s customer-facing responsibilities.

📊 Role Analysis

Career Level: Entry-level; suitable for new graduates or those new to the customer service field.

Reporting Structure: Typically reports to a shift or store manager.

Work Arrangement: On-site, providing a hands-on work experience in a dynamic environment.

Growth Opportunities:

• Potential progression to assistant manager roles.
• Training and skills development offered internally.
• Potential pathway to franchise opportunities.

ASSUMPTION: Domino’s history of internal promotion supports career growth for committed employees.

🌍 Location & Work Environment

Office Type: Store front with food preparation and service areas.

Office Location(s): 1602 Reid St, Palatka, Florida

Geographic Context:

• Suburban location near neighborhood amenities and schools.
• Accessible by public transport or personal vehicle.
• Part of a vibrant community with a local customer base.

Work Schedule: Flexible with varied hours including evenings and weekends.

ASSUMPTION: Given the nature of the location, employees may be local or from nearby communities.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening.
• In-person interview with store manager.

Key Assessment Areas:

• Customer interaction skills.
• Problem-solving abilities.
• Teamwork and collaboration.

Application Tips:

• Highlight customer service experience in your resume.
• Be prepared to discuss scenarios dealing with difficult customers.
• Show enthusiasm for working flexible schedules.

ATS Keywords: Customer service, pizza delivery, retail, cash handling, inventory

ASSUMPTION: The hiring process is typical for retail and involves evaluating interpersonal and technical skills suitable for customer service roles.

🛠️ Tools & Technologies

• Order processing software.
• Pizza ovens and food preparation equipment.
• Telephone and point-of-sale systems.

ASSUMPTION: Technology usage is focused on order management and customer interactions in a retail environment.

👔 Cultural Fit Considerations

Company Values:

• Dedication to quality customer service.
• Innovation in work processes and technology.
• Commitment to diversity and inclusion.

Work Style:

• Fast-paced and dynamic work environment.
• Team-oriented with a focus on collaboration.
• Responsive to customer needs and feedback.

Self-Assessment Questions:

• Do I thrive in fast-paced environments?
• How do I handle customer feedback or complaints?
• Am I able to work variable hours, including nights and weekends?

ASSUMPTION: The company culture emphasizes innovation, suggesting that individuals who enjoy dynamic and evolving workspaces will thrive.

⚠️ Potential Challenges

• Handling peak rush hours efficiently.
• Maintaining accuracy under pressure.
• Adapting to fluctuating scheduling needs.
• Managing diverse customer queries and complaints.

ASSUMPTION: Challenges are standard for customer service roles in the fast food industry, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Customer Service Associate in retail often involves similar responsibilities but may not include food preparation.
• Roles in other fast-food chains likely offer comparable environments and duties.
• Food and beverage service positions may similarly require adaptability and customer focus.

ASSUMPTION: Comparable roles in fast food or retail suggest similar skill applications and work environments.

📝 Sample Projects

• Streamlining the pizza preparation process for efficiency.
• Developing customer interaction strategies to improve service.
• Organizing stock and inventory workflows for better resource management.

ASSUMPTION: Projects would focus on restaurant efficiency and customer experience enhancements.

❓ Key Questions to Ask During Interview

• What are the typical career progression opportunities at Domino's?
• How does the company support further training and development?
• What are the expectations for peak service times?
• How is team performance evaluated and rewarded?
• What technologies are used to support customer service operations?

ASSUMPTION: These questions aim to provide insights into career development and daily operations, which are important for long-term satisfaction and success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant customer service experience.
• Tailor your cover letter to express your enthusiasm for the role.
• Be ready for a phone interview followed by an in-person meeting.
• Stay informed about the company culture and recent initiatives.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.