Customer Service Rep(05198) - 463155 SR-200

📌 Core Information

🔹 Job Title: Customer Service Rep (05198) - 463155 SR-200

🔹 Company: Domino's

🔹 Location: Yulee, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025 02:48:09 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service
• Assisting with food preparation
• Maintaining a clean work environment
• Handling some lifting as needed

ASSUMPTION: The role likely involves handling customer queries and orders efficiently, ensuring customer satisfaction, and keeping the work environment tidy. The job might also require some physical effort due to lifting and cleaning duties.

📋 Key Responsibilities

✅ Deliver exceptional customer service and create a welcoming experience for all customers.

✅ Assist in food preparation tasks as per the daily schedule and company standards.

✅ Maintain cleanliness and organization throughout the workspace, ensuring compliance with hygiene standards.

✅ Perform some lifting, as required, to organize materials or during inventory checks.

ASSUMPTION: Responsibilities may involve direct interaction with customers, ensuring their orders are accurate and delivered in a timely manner. The ability to multitask in a fast-paced environment is crucial.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is commonly preferred for customer service roles.

Experience: Experience is beneficial but not a requirement, as training is provided.

Required Skills:

• Positive attitude
• Friendly demeanor
• Professionalism at all times
• Punctuality and reliability

Preferred Skills:

• Previous customer service experience
• Ability to work under pressure

ASSUMPTION: Candidates with prior experience in similar customer-facing roles may adapt more quickly, but the core focus is on attributes like attitude and professionalism.

💰 Compensation & Benefits

Salary Range: Not specified; industry-standard rates for entry-level customer service roles apply.

Benefits:

• Cash tips paid daily
• Flexible working hours
• Excellent work environment
• Medical coverage
• Paid vacation
• Referral bonus
• Opportunities for advancement

Working Hours: Requires availability on weekends and nights, with some day shifts available; typical workweek is around 40 hours.

ASSUMPTION: Compensation likely involves a base hourly wage supplemented by daily cash tips, reflecting industry practices for similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and food service industry

Company Size: 10,001+ employees, indicating a large workforce with diverse opportunities.

Founded: 1960, showcasing decades of growth and experience.

Company Description:

• A leading brand in pizza delivery services globally
• Innovative technology implementation for a seamless customer experience
• Commitment to improving their offerings continuously

Company Specialties:

• Pizza and sandwiches
• Marketing, technology, and data analytics
• Digital innovations and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasizes growth through technology and innovation, a good indicator of its stability and progressive work environment.

📊 Role Analysis

Career Level: Entry-level, providing a stepping stone for higher roles

Reporting Structure: Likely reports to the store manager or shift supervisor

Work Arrangement: Primarily on-site at designated store locations

Growth Opportunities:

• Potential advancement to supervisory roles
• Opportunity to specialize in customer relationship management
• Possibility of transitioning into corporate roles with experience

ASSUMPTION: The position serves as an entry point, offering learning experiences and subsequent career growth within the company.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Yulee, Florida

Geographic Context:

• Located in a growing Florida community
• Part of a regional network supporting national operations
• Potential for diverse customer interactions due to tourist influx in Florida

Work Schedule: Primarily during evenings and weekends; flexibility in scheduling allows for certain day shifts.

ASSUMPTION: The role is heavily customer-facing and located in an urban store, influencing both the work environment and schedule demands.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer interaction skills
• Dependability and punctuality
• Adaptability to fast-paced environments

Application Tips:

• Emphasize customer service experience, even if informal
• Showcase a positive, team-oriented attitude
• Prepare to discuss availability and flexibility

ATS Keywords: Customer service, positivity, teamwork, punctual, adaptability

ASSUMPTION: The hiring process focuses significantly on interpersonal skills and flexibility, given the nature of the role and its requirements.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Basic kitchen equipment for food prep
• Internal communications platforms

ASSUMPTION: Familiarity with POS and basic kitchen tools is advantageous, although training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovative approach to services
• Emphasis on teamwork and continuous improvement

Work Style:

• Fast-paced and energetic
• Customer-focused and engaging
• Dependable and professional demeanor

Self-Assessment Questions:

• Do I thrive in a fast-paced environment?
• Am I comfortable with flexible scheduling?
• Can I maintain professionalism in high-stress situations?

ASSUMPTION: Candidates who are adaptable, energetic, and committed to excellent service align well with the company's culture.

⚠️ Potential Challenges

• Managing high order volumes during peak hours
• Balancing multiple tasks in a dynamic setting
• Ensuring precise customer order handling
• Adapting to varying shift schedules, including nights and weekends

ASSUMPTION: Challenges are typical of a retail food service environment, where multitasking and customer satisfaction are priorities.

📈 Similar Roles Comparison

• Customer Service Associate at other quick-service restaurants
• Retail Associate roles with customer-facing duties
• Hospitality industry roles focusing on guest experience

ASSUMPTION: The role aligns with similar entry-level positions focusing on service and customer engagement in retail settings.

📝 Sample Projects

• Improve the efficiency of order processing during peak times
• Develop a plan to enhance customer feedback through surveys
• Initiate a cleanliness audit to maintain hygiene standards

ASSUMPTION: Projects are illustrative and may involve improving operational efficiencies and enhancing customer satisfaction.

❓ Key Questions to Ask During Interview

• What are the peak hours when I should expect increased customer traffic?
• What specific skills are you looking for in an ideal candidate?
• How does Domino’s support career growth and advancement?
• What measures are in place to ensure employee safety during late shifts?
• What kind of training programs does Domino’s offer to new employees?

ASSUMPTION: Questions focus on operational expectations, company support, and employee development within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service and teamwork experiences
• Write a cover letter emphasizing flexibility and eagerness to learn
• Prepare to discuss availability during evenings and weekends
• Attend the interview with a professional attitude and openness to feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.