Customer Service Rep(05283) - 7162 LA-1

📌 Core Information

🔹 Job Title: Customer Service Rep(05283) - 7162 LA-1

🔹 Company: Domino's

🔹 Location: Marksville, Louisiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer interactions and inquiries via phone
• Processing orders accurately and efficiently
• Managing customer payments
• Providing a warm and friendly greeting to all customers

ASSUMPTION: It is assumed that the position requires strong interpersonal skills given the customer-facing nature of the role, which involves answering phones and greeting customers.

📋 Key Responsibilities

✅ Answer and manage customer phone calls

✅ Take and process customer orders

✅ Handle customer payments

✅ Greet customers warmly and assist with their needs

ASSUMPTION: The responsibilities extend beyond basic customer interaction, requiring teamwork and possibly upselling skills as inferred from the requirement to 'greet customers'.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Experience in customer service or related field preferred, but not required

Required Skills:

• Basic phone handling skills
• Order taking accuracy
• Customer payment processing
• Effective communication

Preferred Skills:

• Experience in a restaurant or retail setting
• Skills in multitasking and managing multiple interactions simultaneously

ASSUMPTION: Minimum educational requirements and basic skills are assumed based on common qualifications for customer service roles.

💰 Compensation & Benefits

Salary Range: Not specified, likely aligned with industry standards for entry-level customer service roles

Benefits:

• Employee discounts on menu items
• Opportunities for advancement within the company
• Flexible scheduling

Working Hours: 40 hours per week, may include evenings and weekends

ASSUMPTION: Benefits are assumed based on typical offerings from similar roles within the industry; specifics should be confirmed with the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees - this provides robust corporate support and opportunities for networking

Founded: 1960

Company Description:

• Global leader in pizza delivery with over 17,100 stores worldwide
• Focus on innovation, technology, and expanding market presence
• Offers a dynamic and fun working environment

Company Specialties:

• Pizza and Sandwiches
• Digital Ordering and Technology
• Data Analytics and Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company context draws on the provided description, aiming to highlight the company's strengths and market presence.

📊 Role Analysis

Career Level: Entry-level position suitable for those new to the workforce or transitioning into customer service

Reporting Structure: Likely reports to shift supervisor or store manager

Work Arrangement: Full-time, 40 hours per week, on-site

Growth Opportunities:

• Potential for promotion to supervisory roles
• Skill development in customer communication and service
• Experience in a large and dynamic industry

ASSUMPTION: Growth opportunities are generally stated based on typical entry-level positions in large companies such as Domino's.

🌍 Location & Work Environment

Office Type: Retail store environment focused on quick-service delivery

Office Location(s): Located specifically at 7162 LA-1, Marksville, Louisiana

Geographic Context:

• Situated in a small, community-focused town
• Accessible via main roads
• Close proximity to other local businesses and community centers

Work Schedule: Shift-based scheduling, likely includes nights and weekends

ASSUMPTION: The location context assumes that the position is in a community-oriented area typical of Domino's retail locations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening interview
• In-person interview at Domino's location

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Fit with team culture and work pace

Application Tips:

• Highlight any customer service experience
• Demonstrate communication skills during the interview
• Research the company's culture and values ahead of the interview

ATS Keywords: Customer service, order taking, payment processing, team player, communication

ASSUMPTION: The application process details are based on standard recruitment practices for similar roles.

🛠️ Tools & Technologies

• Phone systems for answering and managing calls
• Point-of-sale (POS) systems for order and payment processing
• Online ordering platforms

ASSUMPTION: Tools listed assume common technologies used in customer service positions at restaurants; specifics should be confirmed during onboarding.

👔 Cultural Fit Considerations

Company Values:

• Focus on customer satisfaction
• Commitment to innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic environment
• Requires adaptability and flexibility
• Emphasizes team-oriented approach

Self-Assessment Questions:

• Do I enjoy interacting with customers daily?
• Am I comfortable working in a fast-paced environment?
• How do I handle pressure and multitasking?

ASSUMPTION: Cultural fit attributes are inferred from Domino's description as a dynamic and fun workplace environment aiming for high customer satisfaction.

⚠️ Potential Challenges

• Handling busy periods and high customer volume
• Meeting various customer expectations
• Adapting quickly to new technologies or procedures
• Balancing multiple tasks at once

ASSUMPTION: Challenges are inferred based on typical retail and customer service demands.

📈 Similar Roles Comparison

• Comparable to cashier roles in retail environments
• Similar responsibilities to entry-level positions in hospitality
• Shared skills with positions in quick-service restaurants

ASSUMPTION: Role comparisons are based on understanding of entry-level service positions requiring strong customer service skills.

📝 Sample Projects

• Implementing a new greeting script for enhanced customer interaction
• Assisting with a local marketing initiative to boost store traffic
• Contributing to a team training program for onboarding new hires

ASSUMPTION: Projects are hypothetical examples illustrating typical tasks that could be encountered in a customer service role.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does this store handle conflict resolution?
• What opportunities are there for advancement?
• How are schedules typically organized?
• What is the team culture like at this location?

ASSUMPTION: Questions are designed to help candidates gather insights into the role and team environment during the interview process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss your previous experience and how it relates to the role
• Practice answering common customer service interview questions
• Ensure available documents are up-to-date
• Follow up with the hiring manager post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.