Customer Service Rep(05296) - 7100 Highway 63

📌 Core Information

🔹 Job Title: Customer Service Rep (05296) - 7100 Highway 63

🔹 Company: Domino's

🔹 Location: Moss Point, Mississippi, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: Entry (0-2 years of experience)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering customer phone calls
• Taking and processing customer orders accurately
• Handling customer payments efficiently
• Providing a welcoming atmosphere by greeting customers

ASSUMPTION: This role may require basic computer skills for order processing, given modern point-of-sale systems.

📋 Key Responsibilities

✅ Answer phones and address customer needs

✅ Take and input orders into the system

✅ Process payments using POS systems

✅ Greet customers, enhancing overall customer experience

ASSUMPTION: Responsibilities may extend to assisting with in-store tasks during downtime, as is common in similar roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or retail

Required Skills:

• Customer Service
• Phone Handling
• Order Taking
• Payment Processing
• Customer Greeting

Preferred Skills:

• Basic computer literacy
• Multitasking abilities

ASSUMPTION: Since no education requirements are specified, a high school diploma or equivalent is likely sufficient.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level customer service positions start at minimum wage and can go higher based on experience and location.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week

ASSUMPTION: Benefits reflect usual industry offerings, including potential for full-time employees to access more comprehensive benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on innovative customer experiences and technology to drive pizza delivery growth.

Company Size: 10,001+ employees, providing a stable and resource-rich work environment.

Founded: 1960

Company Description:

• Global presence with over 17,100 stores in more than 90 markets
• Innovative culture and technology-driven operations
• Aimed at being the best pizza company in every neighborhood

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: Domino's Careers

ASSUMPTION: Company attributes indicate a dynamic work environment with potential for career progression within a large corporate structure.

📊 Role Analysis

Career Level: Entry-level position suitable for building foundational skills in customer service and retail.

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site, requiring physical presence to interact with customers and team members.

Growth Opportunities:

• Advancement within the store to managerial positions
• Skill development in customer relations and sales
• Potential to transfer within the extensive Domino's network

ASSUMPTION: Entry-level positions often serve as stepping stones to supervisory roles, offering growth due to the company's global scope.

🌍 Location & Work Environment

Office Type: Domino's store location with a customer-facing setup

Office Location(s): 7100 Highway 63, Moss Point, Mississippi

Geographic Context:

• Located in a residential area providing accessibility for local hires
• Proximity to other commercial establishments
• Community-centered customer focus

Work Schedule: Full-time, includes evenings and weekends as common in the restaurant industry

ASSUMPTION: Flexibility may be required for varying shift patterns, typical of retail settings.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening with HR or recruiter
• In-person or virtual interview with store management

Key Assessment Areas:

• Customer service skills
• Communication abilities
• Problem-solving under pressure

Application Tips:

• Highlight relevant experience and skills in customer service
• Prepare to discuss real-world problem-solving scenarios
• Emphasize flexibility and willingness to learn

ATS Keywords: Customer Service, Order Processing, POS, Team Player

ASSUMPTION: Candidates should be prepared to demonstrate how they handle customer interactions effectively.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Telephone systems with multiple lines
• Basic computer systems for order management

ASSUMPTION: Familiarity with standard retail technology will be beneficial for efficiency in role duties.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction focus
• Innovation and creativity
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Customer-oriented and friendly
• Result-driven and proactive

Self-Assessment Questions:

• Can I handle a high volume of interactions with effective multitasking?
• Am I motivated by providing excellent customer service?
• Do I work well in a team environment under pressure?

ASSUMPTION: Domino's values a team-oriented and customer-focused culture, which is essential for employees seeking alignment with their company values.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak hours
• Balancing multiple tasks simultaneously
• Adapting to shift work, including evenings and weekends
• Maintaining consistency in customer service standards

ASSUMPTION: Potential challenges are based on the fast-paced nature typical of customer service roles within the restaurant industry.

📈 Similar Roles Comparison

• Customer Service Associate at other fast-food chains
• Retail Associate in grocery or department stores
• Call center representative roles with a focus on order processing

ASSUMPTION: Similar roles commonly require customer interaction, flexibility, and the ability to manage multiple responsibilities.

📝 Sample Projects

• Implementing a customer feedback system for service improvement
• Assisting in a promotional event to boost local sales
• Streamlining order processing during a high traffic event

ASSUMPTION: Projects are assumed based on typical duties that involve enhancing customer interactions and store efficiency.

❓ Key Questions to Ask During Interview

• What does a typical shift look like?
• What are the career development opportunities available?
• How does the team handle a difficult customer scenario?
• What tools and technologies will I be using regularly?
• What is the company culture like in this location?

ASSUMPTION: These questions are designed to help candidates understand the work environment and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone interview discussing your availability and skills
• Participate in an in-person interview at the specified store location
• Follow up on your application status with the HR or hiring manager

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.