Customer Service Rep(05473) - 1946 West Elk Avenue

📌 Core Information

🔹 Job Title: Customer Service Rep(05473) - 1946 West Elk Avenue

🔹 Company: Domino's

🔹 Location: Elizabethton, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting directly with customers to process their orders.
• Ensuring customer satisfaction through excellent service.
• Handling customer inquiries efficiently.
• Contributing to a team-oriented work environment.

ASSUMPTION: It is assumed that besides order taking, the role involves general customer service tasks such as inquiry handling and ensuring customer satisfaction because these are typical responsibilities in a similar role.

📋 Key Responsibilities

✅ Taking customer orders.

✅ Assisting in resolving customer queries.

✅ Collaborating with team members to achieve customer service goals.

ASSUMPTION: Responsibilities likely include assisting with customer inquiries and collaborating with team members, as these are common tasks in customer service roles not explicitly mentioned in the listing.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service preferred

Required Skills:

• Customer Service
• Order Taking

Preferred Skills:

• Basic communication skills
• Teamwork experience

ASSUMPTION: Communication and teamwork are assumed preferred skills as they are fundamental for customer service roles.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Employee discounts
• Flexible work schedules
• Opportunity for career growth within Domino's

Working Hours: Approximately 40 hours per week

ASSUMPTION: Based on industry standards, benefits such as employee discounts and flexible schedules are assumed, as they are commonly offered by Domino's and similar companies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing stability and potential for growth.

Founded: 1960, with a rich history of innovation in the pizza delivery industry.

Company Description:

• A leading brand in pizza delivery with a focus on innovation.
• Offers a dynamic workplace driven by passionate team members.
• Expanding a global presence in over 90 markets.

Company Specialties:

• Pizza
• Technology
• Marketing

Company Website: Visit Domino's Careers

ASSUMPTION: Company insights are derived from typical descriptions provided by Domino's public materials and the restaurant industry context.

📊 Role Analysis

Career Level: Entry level suitable for those starting in customer service.

Reporting Structure: Likely reports to a store manager or shift supervisor.

Work Arrangement: Fixed on-site work, supporting customer-facing tasks.

Growth Opportunities:

• Potential for promotion to supervisory roles.
• Opportunity to develop communication and interpersonal skills.
• Access to internal job postings for various positions within the company.

ASSUMPTION: Growth opportunities and reporting structure assumptions are based on typical progression in customer service roles within large retail chains.

🌍 Location & Work Environment

Office Type: Frontline customer service environment within a Domino's store.

Office Location(s): 1946 West Elk Avenue, Elizabethton, TN

Geographic Context:

• Elizabethton, a community-focused town.
• Proximity to local amenities and attractions.
• Potentially supports a diverse customer base.

Work Schedule: Likely includes evenings and weekends, supporting peak service times.

ASSUMPTION: Schedule details and geographic context are based on standard retail operating hours and common local features.

💼 Interview & Application Insights

Typical Process:

• Submit an online application.
• Initial phone screening with a recruiter.
• In-person interview with store management.

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Communication skills

Application Tips:

• Highlight previous customer service roles on your resume.
• Prepare examples of problem-solving in high-pressure environments.
• Practice common interview questions focusing on customer interaction.

ATS Keywords: Customer Service, Order Taking, Communication Skills, Problem Solving

ASSUMPTION: Interview process steps and key assessment areas are typical of retail customer service roles based on industry standards.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Order Management Software
• Customer Relationship Management (CRM) Tools

ASSUMPTION: These tools are standard in customer service operations, critical for efficiency and communication.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and adaptability
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Client-oriented with a focus on detail
• Supportive team-based environment

Self-Assessment Questions:

• How do you handle customer complaints?
• What makes you interested in working at Domino's?
• How do you prioritize tasks during busy periods?

ASSUMPTION: Cultural values and work styles are deduced from Domino's corporate principles and what is typically promoted in similar roles.

⚠️ Potential Challenges

• High-paced environment during peak hours
• Handling diverse customer needs and issues
• Adjusting to standardized procedures and policies
• Managing time effectively during shifts

ASSUMPTION: Challenges are typical of customer service roles in busy retail environments.

📈 Similar Roles Comparison

• Competitors offer similar positions with incremental variations in duties.
• Roles at similar fast-food chains may have different benefit structures.
• Some retailers provide varying levels of career advancement opportunities.

ASSUMPTION: Comparison is based on industry trends and common offerings by similar companies.

📝 Sample Projects

• Develop a system to improve order accuracy
• Initiatives to boost customer satisfaction ratings
• Participate in training programs for enhanced service delivery

ASSUMPTION: Given the contextual constraints of the role, projects focus on operational efficiency and service quality.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Representative here?
• How is feedback from customer interactions used?
• What training programs does Domino’s offer for skill enhancement?
• How does the team handle high volumes of customer orders?
• What growth opportunities are available for someone in this position?

ASSUMPTION: These questions are relevant to understanding the work culture, opportunities, and expectations in a customer-facing role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience.
• Complete any aptitude tests or assessments as instructed.
• Prepare for potential phone or video screening.
• Gather references that can vouch for your interpersonal skills.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.