Customer Service Rep(05474) - 3077 Fort Henry Drive

📌 Core Information

🔹 Job Title: Customer Service Rep (05474) - 3077 Fort Henry Drive

🔹 Company: Domino's

🔹 Location: Kingsport, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer orders efficiently and accurately.
• Providing exceptional customer service that aligns with Domino's brand.
• Assisting customers with inquiries and troubleshooting issues.
• Collaborating with team members to ensure smooth store operations.

ASSUMPTION: The role may involve significant interaction with customers both in-person and over the phone, focusing on order accuracy and customer satisfaction.

📋 Key Responsibilities

✅ Take customers' orders.

✅ Provide assistance and support to customers as needed.

✅ Handle customer complaints with empathy and a solution-oriented approach.

✅ Maintain a clean and organized workspace.

ASSUMPTION: Responsibilities might include additional tasks such as inventory management and cash handling to support store operations.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field

Required Skills:

• Excellent communication skills
• Basic math and computer skills
• Attention to detail

Preferred Skills:

• Experience in retail or food service
• Ability to work in fast-paced environments

ASSUMPTION: Basic math and computer skills are necessary as well as the ability to learn quickly on the job.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for similar roles

Benefits:

• Employee discounts on products
• Flexible scheduling options
• Opportunities for advancement

Working Hours: 40 hours per week, with potential evening and weekend shifts

ASSUMPTION: The compensation may include performance-based bonuses and other incentives typical in the retail industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, known for rapid service and customer-focused business approaches.

Company Size: 10,001+ employees, providing a diverse and expansive work environment.

Founded: 1960, establishing a long history of growth and transformation in the pizza delivery industry.

Company Description:

• Committed to innovation and customer service.
• A global presence with 17,100 stores in over 90 markets.
• Aimed at being the best pizza company in every neighborhood.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company has a strong emphasis on technology and innovation, providing opportunities for skill development in these areas.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their career in customer service.

Reporting Structure: Reports to store manager or shift supervisor.

Work Arrangement: On-site at the Kingsport, Tennessee location.

Growth Opportunities:

• Advancement to managerial roles
• Training and development programs
• Potential to move into support center roles

ASSUMPTION: The position likely offers a clear career progression path typical of franchise businesses.

🌍 Location & Work Environment

Office Type: Retail store environment with customer interaction.

Office Location(s): 3077 Fort Henry Drive, Kingsport, Tennessee

Geographic Context:

• Easily accessible by local transportation
• Located in a bustling area, providing high customer traffic
• Part of a community-focused retail environment

Work Schedule: Shifts may vary, including nights and weekends.

ASSUMPTION: The work environment is dynamic and customer-facing, requiring good interpersonal and time management skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone screening with HR
• In-person interview at the store

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Teamwork and collaboration

Application Tips:

• Highlight customer service or retail experience
• Emphasize teamwork and adaptability
• Showcase any achievements in past customer-interfacing roles

ATS Keywords: Customer Service, Retail, Order Handling, Communication

ASSUMPTION: The interview process emphasizes interpersonal skills, given the role's customer-facing nature.

🛠️ Tools & Technologies

• Customer Management Systems
• Point of Sale (POS) systems
• Basic computing for inventory management

ASSUMPTION: Familiarity with retail software and tools like POS systems is beneficial for efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Flexible and adaptive to change
• Focused on results and customer feedback

Self-Assessment Questions:

• Am I comfortable engaging with diverse individuals?
• Can I work efficiently under pressure?
• Do I enjoy team-based work environments?

ASSUMPTION: A suitable candidate will thrive in environments that balance customer service excellence with operational efficiency.

⚠️ Potential Challenges

• High customer traffic during peak hours
• Managing multiple tasks simultaneously
• Meeting customer expectations consistently
• Adaptation to technology-driven service models

ASSUMPTION: Challenges may include periods of intense workload which require strong organizational skills.

📈 Similar Roles Comparison

• Other customer service roles in retail settings
• Fast-food service positions
• Roles in hospitality involving direct customer interaction

ASSUMPTION: Comparable roles generally require strong customer service and multitasking skills.

📝 Sample Projects

• Team-based customer service improvement initiatives
• Inventory optimization studies
• Customer feedback analysis projects

ASSUMPTION: Projects typically focus on enhancing customer experience and operational efficiencies.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role?
• How does the company support employee development and training?
• What is the company culture like at this location?
• How are performance reviews conducted?
• What opportunities are there for advancement within the company?

ASSUMPTION: Questions focused on growth opportunities and company culture can provide insights into long-term career suitability.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a phone screening by practicing responses about past experience
• Research Domino's service methods and core values
• Be ready to discuss how you handle difficult customer interactions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.