Customer Service Rep(05475) - 3332 West Andrew Johnson Hwy

📌 Core Information

🔹 Job Title: Customer Service Rep(05475) - 3332 West Andrew Johnson Hwy

🔹 Company: Domino's

🔹 Location: Morristown, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025 01:48:40 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting directly with customers to ensure their needs are fulfilled.
• Taking and managing customer orders accurately and efficiently.
• Maintaining a tidy and organized workspace.
• Building positive relationships with repeat customers.

ASSUMPTION: Given that the primary task is captured as taking orders, it's assumed that customer interaction and accuracy in order management are pivotal. Work environment and location may require adaptations depending on customer flow and team dynamics.

📋 Key Responsibilities

✅ Take customer orders accurately.

✅ Provide excellent customer service.

✅ Address any customer concerns or complaints promptly.

ASSUMPTION: Handling multiple tasks related to customer interactions, including addressing inquiries and ensuring customer satisfaction, are typical in such roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a related field

Required Skills:

• Basic customer service skills
• Communication and interpersonal skills
• Ability to work in a fast-paced environment

Preferred Skills:

• Experience in the food service industry
• Familiarity with order management systems

ASSUMPTION: Basic skills are assumed due to the nature of customer service positions and likely overlap with handling food/beverage orders, requiring good communication and multitasking.

💰 Compensation & Benefits

Salary Range: Not specified, but typically competitive in the casual dining industry

Benefits:

• Healthcare options
• Employee discounts
• PTO (Paid time off)

Working Hours: 40 hours, likely including nights and weekends

ASSUMPTION: Compensation may align with standard industry practices for a similar role, with competitive hourly wages supplemented by a typical benefits package for full-time employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants focusing on quick-service pizza delivery

Company Size: 10,001+ employees, indicating a large multinational presence

Founded: 1960, showcasing a stable and established business model

Company Description:

• Innovative and technology-driven company
• Global reach with significant market presence
• Focus on quality and customer satisfaction

Company Specialties:

• Pizza
• Marketing and digital advertising
• Technology and data analytics

Company Website: Domino's Careers

ASSUMPTION: Based on company size and specialties, the brand likely values employees who can adapt and contribute to a technologically-advanced, fast-paced environment.

📊 Role Analysis

Career Level: Entry-level, ideal for those seeking to start a career in customer service

Reporting Structure: Typically reports to a shift manager or supervisor

Work Arrangement: On-site with potential flexibility for varied shifts

Growth Opportunities:

• Potential for promotion to Shift Manager
• Opportunity to gain experience in customer relations
• Access to training and development programs

ASSUMPTION: Entry-level roles in customer service like this at Domino’s often have clear avenues for career progression supported by internal training and development initiatives.

🌍 Location & Work Environment

Office Type: Storefront with customer-facing responsibilities

Office Location(s): 3332 West Andrew Johnson Hwy, Morristown, TN

Geographic Context:

• Accessible location with potential for high foot traffic
• Community-oriented with opportunities to connect with locals
• Integration into a well-established Domino’s network

Work Schedule: Varied, likely requiring evening and weekend shifts

ASSUMPTION: Store location suggests a fast-paced setting, requiring adaptability to customer demand and peak hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service attitude
• Communication skills
• Adaptability to team environments

Application Tips:

• Highlight any past experience in customer-facing roles
• Emphasize your teamwork skills and flexibility
• Be ready to demonstrate understanding of customer needs

ATS Keywords: Customer Service, Order Taking, Teamwork, Communication

ASSUMPTION: Given the nature of the role, interviews will likely focus on personality fit and ability to handle customer interactions under various conditions.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic communication tools

ASSUMPTION: Work tools typically used in a customer service role at Domino’s would include technology to manage orders and process payments efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service and product delivery
• Teamwork and collaboration

Work Style:

• Friendly and approachable demeanor
• Ability to think on your feet
• Comfortable in a dynamic, fast-paced environment

Self-Assessment Questions:

• Do you enjoy interacting with people on a daily basis?
• Can you work effectively within a team?
• Are you able to stay calm under pressure?

ASSUMPTION: The company’s global presence and emphasis on innovation likely mean a preference for staff who can adapt quickly to new challenges and work collaboratively.

⚠️ Potential Challenges

• Handling demanding customers during peak hours
• Maintaining accuracy while under pressure
• Managing time efficiently with multiple orders
• Adapting to changing store protocols

ASSUMPTION: Due to the nature of the business, employees must be able to adapt to fast-paced changes and customer demands.

📈 Similar Roles Comparison

• Customer Service Representatives in other quick-service restaurants
• Front desk associates in hospitality
• Retail sales associates in high-traffic retail environments

ASSUMPTION: Comparative analysis includes roles with similar required skills like customer service, order management, and multitasking under pressure.

📝 Sample Projects

• Participating in a customer feedback initiative to enhance service quality
• Assisting in organizing a community outreach event hosted by Domino’s
• Contributing to a store-based project to optimize order delivery times

ASSUMPTION: Sample projects involve typical activities that require customer interaction and service enhancement efforts within a restaurant store setting.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this position?
• How does Domino’s support employee growth and development?
• What is your favorite part about working here?
• How is performance success measured for this role?
• What opportunities are there for advancement?

ASSUMPTION: Potential employees may want to understand the work environment, growth potential, and company culture through these questions to gauge their fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant skills and experiences
• Ensure availability for a potential phone screening
• Practice responses for common customer service scenarios
• Follow up with a thank you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.