Customer Service Rep(05515) - 110 Spring Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep(05515) - 110 Spring Ave.

🔹 Company: Domino's

🔹 Location: Spring Lake, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible work hours
• Competitive pay
• A vibrant and fun work environment
• Opportunities to learn and grow within the company by interacting directly with customers and preparing pizzas

ASSUMPTION: The job overview emphasizes the appealing features such as flexible hours and a fun environment to attract candidates. The description is directed toward candidates looking for dynamic and engaging work in customer service roles.

📋 Key Responsibilities

✅ Answer phone calls and assist customers

✅ Prepare and make pizzas

✅ Ensure customer satisfaction through attentive service

ASSUMPTION: Responsibilities focus on customer interaction and pizza preparation, highlighting the importance of multitasking and communication skills in this role.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Familiarity with food service environments
• Basic mathematical skills

ASSUMPTION: While specific educational requirements aren't listed, the focus is on practical skills and experience in customer service, suggesting that personality and ability to engage customers are valued highly.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive in the food service industry

Benefits:

• Pay package typical to entry-level roles
• Potential access to employee discounts
• Opportunities for career advancement within the company

Working Hours: Approximately 40 hours per week, with flexible scheduling options

ASSUMPTION: Compensation details align with industry standards for entry-level roles, focusing on flexibility and room for growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a global reach in quick service and takeout delivery

Company Size: 10,001+ employees, signifying stability and a robust business structure

Founded: 1960, with a rich history of innovation in the food service industry

Company Description:

• Global leadership in pizza delivery, known for innovation and customer service
• Emphasis on creating a fun work environment for all employees
• Commitment to making each customer's experience better through quality food and service

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Digital Innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s size and global presence suggest ample opportunities for career progression and learning within a renowned brand.

📊 Role Analysis

Career Level: Entry-level role suitable for individuals new to the industry or seeking to gain experience in customer service

Reporting Structure: Reports to store managers or shift leaders

Work Arrangement: On-site role with potential flexible scheduling

Growth Opportunities:

• Advancement to roles such as shift leader or manager with experience
• Skills development in customer engagement and operational management
• Potential to work in varying locations globally

ASSUMPTION: The focus on internal growth aligns with Domino’s history of promoting from within, opening pathways for dedicated employees.

🌍 Location & Work Environment

Office Type: Typical Domino's store environment

Office Location(s): Spring Lake, North Carolina, with nearby amenities and community interaction

Geographic Context:

• Located in a bustling North Carolina community
• Access to local transportation and services
• Community-centric with opportunities to connect with regular customers

Work Schedule: Weekly schedules with potential for evening and weekend shifts

ASSUMPTION: The store's location provides a local and engaging work setting that may appeal to those seeking a community environment.

💼 Interview & Application Insights

Typical Process:

• Initial application through an online portal
• Phone screening with HR
• Interview with store manager
• Skills-based assessment
• Final offer and onboarding

Key Assessment Areas:

• Communication skills
• Problem solving abilities
• Teamwork capabilities

Application Tips:

• Highlight customer service experience
• Prepare examples of teamwork success
• Demonstrate flexibility in work availability

ATS Keywords: Customer Service, Communication, Teamwork, Flexible Hours, Pizza Making

ASSUMPTION: The interview process appears structured to gauge interpersonal skills critical for customer interaction roles.

🛠️ Tools & Technologies

• Telephone systems for customer calls
• Point-of-Sale (POS) systems
• Pizza preparation equipment

ASSUMPTION: Ensuring familiarity with or the ability to quickly learn these tools will be advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service and products
• Innovation in service technology
• Team-oriented work culture

Work Style:

• Fast-paced and dynamic
• Focus on customer satisfaction
• Collaborative and team-focused

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy engaging with customers daily?
• Can I handle multitasking effectively under pressure?

ASSUMPTION: Aligning with the company's vibrant and team-focused ethos is crucial for success in this role.

⚠️ Potential Challenges

• Managing high volumes during peak times
• Maintaining quality standards under pressure
• Adapting to diverse customer needs
• Balancing tasks between customer service and pizza preparation

ASSUMPTION: Candidates should be prepared to handle fast-paced and demanding scenarios typical in a service environment.

📈 Similar Roles Comparison

• Customer Service Representatives in retail settings
• Food preparation staff in fast-food establishments
• Call center customer service roles

ASSUMPTION: Similar roles often require multitasking and strong interpersonal skills, emphasizing the value Domino's places on varied experience.

📝 Sample Projects

• Developing efficient workflow for shift transitions
• Participating in team initiatives to improve customer satisfaction ratings
• Assisting with store promotional events

ASSUMPTION: Projects tend to focus on operational efficiency and customer service enhancement.

❓ Key Questions to Ask During Interview

• What support is provided for new hires to get up to speed?
• How does Domino’s handle high-volume service periods?
• What opportunities are there for career advancement?
• Can you describe the team dynamics here?
• How does Domino’s implement customer feedback into service improvements?

ASSUMPTION: Questions are crafted to ensure understanding of growth opportunities and operational expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone screening
• Be ready to discuss your availability and flexibility
• Follow up with the store if you have not received a response within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.