Customer Service Rep(05519) - 5387 Ramsey St.

📌 Core Information

🔹 Job Title: Customer Service Rep (05519) - 5387 Ramsey St.

🔹 Company: Domino's

🔹 Location: Fayetteville, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by answering phones.
• Assisting in the preparation of pizzas.
• Working in a dynamic and fast-paced environment.
• Maintaining flexibility in your work schedule.

ASSUMPTION: Based on the provided description, it is assumed that customer interaction and ensuring product quality are focal points of the role as these aspects are typical in similar positions within the restaurant industry.

📋 Key Responsibilities

✅ Answer customer calls and manage orders.

✅ Assist in pizza preparation and other food-related tasks.

✅ Contribute to maintaining a fun and lively workplace.

ASSUMPTION: Duties include standard entry-level tasks for retail/restaurant settings, emphasizing collaborative work and timely service delivery.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Prior experience in a related field
• Multitasking abilities in a fast-paced setting

ASSUMPTION: Assumed that basic skills such as effective communication and teamwork are critical due to the customer-facing nature of the job.

💰 Compensation & Benefits

Salary Range: Not specified; expected to be competitive per industry standards

Benefits:

• Flexible working hours
• Fun and lively work environment
• Opportunities for growth within the company

Working Hours: 40 hours per week with flexible scheduling options

ASSUMPTION: The competitive pay and flexible hours allude to a range comparable to typical entry-level roles in the fast-food sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing extensive career development opportunities.

Founded: 1960, with a robust history in the pizza industry.

Company Description:

• Innovative franchise and corporate team culture.
• Commitment to continuous improvement and innovation.
• Global operations with 17,100 stores in 90+ markets.

Company Specialties:

• Pizza
• Sandwiches
• Digital Technology
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The longstanding history and significant size suggest strong structural support and resources for employee growth and innovation.

📊 Role Analysis

Career Level: Entry-level position ideal for early career professionals.

Reporting Structure: Report directly to store managers or team leads.

Work Arrangement: On-site at the specified location.

Growth Opportunities:

• Possibility for internal promotions based on performance.
• Skill development in customer interactions and operations.
• Potential for career path advancement into supervisory roles.

ASSUMPTION: Entry-level positions typically offer clear pathways to advance through on-the-job training and performance metrics.

🌍 Location & Work Environment

Office Type: Retail location with an operational kitchen and customer service counter.

Office Location(s): 5387 Ramsey St., Fayetteville, NC

Geographic Context:

• Lively suburban area with a mix of residential and commercial zones.
• Proximity to local amenities and public transportation.
• Diverse customer base providing varied daily interactions.

Work Schedule: Flexible, including potential evenings and weekends to meet customer demand.

ASSUMPTION: The role's nature requires a flexible schedule to accommodate peak demand hours typically found in service industries.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone interview with recruitment team.
• On-site interview with store manager.

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Teamwork and communication

Application Tips:

• Highlight any customer service experience.
• Showcase flexibility and a willingness to work varied hours.
• Emphasize teamwork and communication skills.

ATS Keywords: Customer Service, Teamwork, Communication, Problem Solving

ASSUMPTION: Application processes typically include both digital and personal elements, aiming to assess both qualifications and personal interaction capabilities.

🛠️ Tools & Technologies

• POS systems
• Call management software
• Online order processing tools

ASSUMPTION: Essential tools used in food service to handle customer orders and manage inventory.

👔 Cultural Fit Considerations

Company Values:

• Customer Satisfaction
• Innovation
• Fun and Teamwork

Work Style:

• Collaborative and supportive
• Adaptable to changing demands
• Focus on achieving high service standards

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with various customer types?
• Can I maintain positivity during high-pressure situations?

ASSUMPTION: Company culture emphasizes teamwork and adaptability within a structured yet dynamic service environment.

⚠️ Potential Challenges

• Handling peak hour customer influx
• Balancing multiple tasks simultaneously
• Adhering to company service standards under pressure
• Transitioning smoothly between team roles

ASSUMPTION: Challenges reflect common operational dynamics in quick-service restaurants.

📈 Similar Roles Comparison

• Similar roles found at fast-food establishments emphasize customer service and food preparation.
• Positions at other branches or competitors might offer varied pay structures or benefits.
• Administratively similar roles at retail outlets focus less on food preparation.

ASSUMPTION: Pay and structure comparisons based on generalized fast food industry standards.

📝 Sample Projects

• Creating a customer feedback system to improve service.
• Developing promotional activities for local community engagement.
• Training sessions on new ordering technology and software updates.

ASSUMPTION: Project examples align with service improvement and community outreach typical in franchise setups.

❓ Key Questions to Ask During Interview

• What training programs does Domino's offer for new hires?
• How is performance assessed for this role?
• What are the biggest challenges faced by your team currently?
• What advancement opportunities are available within the company?
• How does this role contribute to overall team goals?

ASSUMPTION: Questions focused on career development and role expectations will provide insights into company operations and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service and teamwork experience
• Follow-up with an email to express continued interest post-application
• Research common interview questions and practice responses
• Plan to visit the local store to get a feel for the work environment

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.