📌 Core Information
🔹 Job Title: Customer Service Rep(05531) - 1613 Raleigh Road Pkwy W
🔹 Company: Domino's
🔹 Location: Wilson, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Engaging in flexible and varied work schedules
- Working within a competitive pay structure
- Participating in a fun and dynamic work environment
- Multi-tasking between answering customer calls and making pizzas
ASSUMPTION: The job likely involves high-volume customer interaction and multitasking, which requires excellent time management and communication skills.
📋 Key Responsibilities
✅ Answer customer phone calls and address their inquiries
✅ Assist in pizza preparation and ensuring order accuracy
✅ Maintain a clean and organized work space
ASSUMPTION: Responsibilities may include handling customer complaints, which requires strong problem-solving skills.
🎯 Required Qualifications
Education: Not specified, but likely no formal education beyond high school required.
Experience: 0-2 years in a similar customer service role or retail environment
Required Skills:
- Strong communication skills
- Effective problem-solving abilities
- Teamwork and cooperative skills
Preferred Skills:
- Experience in the food service industry
- Bilingual or multilingual capabilities
ASSUMPTION: A customer-oriented mindset is crucial, along with a friendly and approachable demeanor.
💰 Compensation & Benefits
Salary Range: Not specified; typically aligns with entry-level customer service roles in the region.
Benefits:
- Flexible working hours
- Potential for bonuses or tips
- Employee discounts on products
Working Hours: 40 hours per week, with flexible scheduling to accommodate different shifts.
ASSUMPTION: Benefits are likely to include standard employee perks in the fast-food industry.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, specializing in pizza
Company Size: 10,001+ employees, providing broad advancement opportunities and resources
Founded: 1960
Company Description:
- Globally recognized leader in pizza delivery
- Innovative approach to technology and customer service
- Dedicated to product quality and customer satisfaction
Company Specialties:
- Pizza & Sandwiches
- Marketing & Advertising
- Technology & Data Analytics
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: As a well-established company, Domino's offers job stability and opportunities for career advancement.
📊 Role Analysis
Career Level: Entry-level position ideal for those starting their careers or seeking experience in customer service
Reporting Structure: Likely reports to store manager or shift supervisor
Work Arrangement: On-site position requiring physical presence at the store
Growth Opportunities:
- Opportunities for promotion to supervisory roles
- Skill development in customer relations and operations
- Cross-training in other store functions
ASSUMPTION: This role can serve as a stepping stone to higher positions within the company.
🌍 Location & Work Environment
Office Type: Quick-service restaurant environment
Office Location(s): 1613 Raleigh Road Pkwy W, Wilson, NC
Geographic Context:
- Located in Wilson, NC - a city known for its community-driven atmosphere
- Accessible to local residential areas, enhancing customer footfall
- Part of a larger network of Domino’s locations
Work Schedule: Varies; includes evening and weekend shifts
ASSUMPTION: The environment is likely fast-paced, requiring adaptability to dynamic operational demands.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Initial screening call
- In-person interview with store manager
Key Assessment Areas:
- Customer interaction and communication skills
- Problem-solving abilities
- Ability to work smoothly in a team
Application Tips:
- Emphasize past customer service experience
- Highlight flexibility and willingness to work varied hours
- Show your enthusiasm for working in a fast-paced environment
ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Retail
ASSUMPTION: The application process is streamlined to identify candidates quickly for entry-level roles.
🛠️ Tools & Technologies
- Point of Sale (POS) systems
- Customer Relationship Management (CRM) tools
- Standard food preparation equipment
ASSUMPTION: Familiarity with standard service industry technology is beneficial but training is likely provided.
👔 Cultural Fit Considerations
Company Values:
- Commitment to quality and customer satisfaction
- Innovative and forward-thinking approach
- Focus on team collaboration and success
Work Style:
- Fast-paced and adaptable
- Collaborative and team-oriented
- Customer-centric with attention to detail
Self-Assessment Questions:
- Do you thrive in dynamic, fast-paced environments?
- Are you adept at managing customer interactions positively?
- Can you work effectively across varied shift patterns?
ASSUMPTION: A successful candidate will be one who values teamwork and can maintain performance in high-pressure scenarios.
⚠️ Potential Challenges
- Managing high volumes of customer calls during peak times
- Balancing multiple tasks efficiently
- Meeting quick service delivery standards
- Adapting to diverse customer needs and preferences
ASSUMPTION: Flexibility and resilience are crucial in overcoming challenges typical in the fast-food industry.
📈 Similar Roles Comparison
- Compared to similar roles, flexibility in hours is a key advantage
- Competitive pay structure in line with fast-food industry standards
- Opportunities for advancement within a large franchise network
ASSUMPTION: Emphasizes advantages over similar entry-level roles in service industry.
📝 Sample Projects
- Developing and implementing a customer feedback mechanism
- Organizing a mini-marketing campaign for new store promotions
- Participating in cross-training sessions for product preparation
ASSUMPTION: The role may involve small projects aimed at improving customer service quality and operational efficiency.
❓ Key Questions to Ask During Interview
- What measures are in place to support team members during peak business hours?
- How does the company recognize and reward exceptional service performance?
- What training programs are available for skill development?
- How does Domino's ensure a positive work-life balance for its employees?
- What are the expectations for advancement within the company?
ASSUMPTION: These questions help gauge cultural fit and career progression opportunities within Domino's.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare for a potential phone screening by reviewing customer service principles
- Familiarize yourself with Domino's brand and menu offerings
- Bring a copy of your resume to in-person interviews
- Follow up with a thank-you note post-interview
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
