Customer Service Rep(05532) - 900 N Spence Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(05532) - 900 N Spence Ave

🔹 Company: Domino's

🔹 Location: Goldsboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service in a courteous and cheerful manner
• Collaborating with team members effectively
• Engaging with customers professionally
• Performing light cleaning and stocking duties as needed

ASSUMPTION: This role primarily focuses on direct customer interaction and maintaining store standards through various duties like cleaning and stocking.

📋 Key Responsibilities

✅ Communicate professionally with customers

✅ Maintain a cheerful demeanor during customer interactions

✅ Perform light cleaning tasks in the store

✅ Restock supplies to ensure optimal operation

ASSUMPTION: Responsibilities will likely involve multitasking to ensure customer satisfaction while maintaining operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of relevant experience in customer service or related fields

Required Skills:

• Customer Service
• Communication
• Teamwork
• Professionalism
• Courteousness
• Cheerfulness

Preferred Skills:

• Experience in the restaurant industry
• Familiarity with cleaning and stocking procedures

ASSUMPTION: The role requires basic communication skills and a customer-focused attitude, with additional experience in similar roles being advantageous.

💰 Compensation & Benefits

Salary Range: Not specified, but typically aligns with industry standards for entry-level customer service roles

Benefits:

• Employee discounts
• Flexible working schedules
• Opportunities for advancement

Working Hours: 40 hours per week, with potential for flexibility

ASSUMPTION: Compensation includes standard benefits, and flexibility in shifts may be available depending on store needs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically fast-food and pizza delivery services

Company Size: 10,001+ employees globally

Founded: 1960

Company Description:

• Innovative franchise and corporate teams driving success
• Renowned for cutting-edge technology in the food delivery industry
• A global presence with substantial market influence

Company Specialties:

• Pizza
• Sandwiches
• Digital capabilities
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a leader in the pizza delivery sector, continually innovating through technology and expanding globally.

📊 Role Analysis

Career Level: Entry-level, suitable for newcomers to the customer service industry

Reporting Structure: Typically reports to a store manager or shift leader

Work Arrangement: On-site

Growth Opportunities:

• Experience can lead to promotion opportunities within the store
• Potential to transition to corporate roles over time
• Skill development in customer service and team coordination

ASSUMPTION: The role is ideal for career starters looking to build foundational skills in an established company.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 900 N Spence Ave, Goldsboro, NC

Geographic Context:

• Goldsboro offers a community-focused environment
• Accessible via main roads, promoting ease of commuting
• A diverse local economy with a significant focus on service industries

Work Schedule: Typically involves standard retail hours, with evening and weekend shifts possible

ASSUMPTION: The location provides a supportive environment for balancing work and personal life.

💼 Interview & Application Insights

Typical Process:

• Submit application via company website
• Initial phone screening by HR
• In-person interview with a store manager

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Ability to work in a team

Application Tips:

• Highlight customer service experience in your resume
• Emphasize teamwork and communication skills
• Prepare examples of past customer interactions

ATS Keywords: Customer Service, Teamwork, Communication

ASSUMPTION: The process focuses on identifying candidates who fit the team-oriented and customer-centric culture at Domino's.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication devices (e.g., headsets)
• Basic cleaning tools

ASSUMPTION: Assumes the role requires familiarization with basic retail technology and tools common in customer service settings.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach
• Innovation through technology
• A commitment to fun and teamwork

Work Style:

• Collaborative team environment
• Fast-paced workload
• Focus on positive customer interactions

Self-Assessment Questions:

• How comfortable are you working in a fast-paced environment?
• Do you enjoy engaging with customers directly?
• How well do you handle multitasking during work hours?

ASSUMPTION: The company values a positive attitude and teamwork, essential for maintaining its high service standards.

⚠️ Potential Challenges

• Managing multiple tasks effectively under pressure
• Maintaining a cheerful demeanor during busy times
• Addressing customer issues promptly and satisfactorily
• Adapting to varied shift patterns including evenings and weekends

ASSUMPTION: Challenges are rooted in the dynamic nature of customer service and retail environments.

📈 Similar Roles Comparison

• Compared to similar roles, emphasis at Domino's is on teamwork and fast service
• Greater technological integration in processes (e.g., online ordering systems)
• Higher volume of customer interactions due to brand popularity

ASSUMPTION: Domino's offers a more technological and dynamic service experience compared to smaller or less tech-focused competitors.

📝 Sample Projects

• Implementation of customer feedback programs
• Training modules for new team members on customer service best practices
• Initiatives to improve in-store efficiency

ASSUMPTION: Sample projects align with improving customer and team interactions, common in entry-level roles.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does the team address challenges during high-demand periods?
• What opportunities are available for skill development?
• Can you describe the company's approach to innovation?
• What qualities does the ideal candidate possess?

ASSUMPTION: These questions will help candidates understand the company culture and the specifics of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening
• Gather references who can speak to your customer service skills
• Revise your resume to highlight relevant experience and skills
• Research Domino's to better understand its culture and market position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.