Customer Service Rep(05538) - 12201 N. NC Hwy

📌 Core Information

🔹 Job Title: Customer Service Rep(05538) - 12201 N. NC Hwy

🔹 Company: Domino's

🔹 Location: Winston-Salem, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours to suit personal schedules
• Competitive pay structure
• A fun and engaging work environment
• Strong emphasis on customer service and kindness

ASSUMPTION: The job requires flexibility in hours, possibly including evenings and weekends, to meet customer needs. The emphasis on a "fun environment" suggests team-oriented and friendly workplace culture.

📋 Key Responsibilities

✅ Answer customer calls and address inquiries

✅ Assist customers with placing orders and resolving issues

✅ Participate in pizza-making activities

✅ Maintain communication with other team members to ensure efficient service

ASSUMPTION: In addition to making pizzas, customer interaction may involve managing delivery schedules or upselling menu items.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role preferred

Required Skills:

• Excellent customer service skills
• Friendly demeanor and kindness
• Strong communication skills

Preferred Skills:

• Experience in the food service industry
• Familiarity with point-of-sale systems

ASSUMPTION: Preferred qualifications may include prior experience in fast food or hospitality roles where customer interaction is frequent.

💰 Compensation & Benefits

Salary Range: Not specified; typically, hourly wages in the food service industry with potential for tips.

Benefits:

• Employee discounts on food
• Opportunities for promotions
• Flexible scheduling for other commitments

Working Hours: Approximately 40 hours per week with flexibility for shift work

ASSUMPTION: Compensation likely includes hourly rates with potential for overtime, and benefits may include healthcare options depending on employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; predominantly focused on quick-service pizza delivery

Company Size: 10,001+ employees, indicating a large organizational structure with significant support and resources

Founded: 1960 – established with decades of industry experience

Company Description:

• Leader in pizza delivery with a global presence
• Innovative approach to technology and customer satisfaction
• Strong franchise and corporate partnerships

Company Specialties:

• Pizza and sandwiches
• Technology and digital innovations
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's global reach suggests training opportunities and potential for growth within various markets.

📊 Role Analysis

Career Level: Entry-level position suitable for early-career candidates

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site with a focus on physical customer interactions

Growth Opportunities:

• Potential to advance to supervisory roles
• Opportunities to learn new skills through cross-training
• Progression to roles in other stores or regions

ASSUMPTION: Employees may receive on-the-job training and support for career advancement.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Specific to Winston-Salem, NC

Geographic Context:

• Located in a well-accessible area of Winston-Salem
• Proximity to local amenities and public transport
• Community-focused environment

Work Schedule: Varied shifts to accommodate peak business hours, possibly including weekends

ASSUMPTION: The location offers a customer-friendly environment, emphasizing logistical convenience for deliveries.

💼 Interview & Application Insights

Typical Process:

• Application submission via the online portal
• Initial screening call
• In-store interview with management

Key Assessment Areas:

• Customer service skills
• Communication abilities
• Team compatibility

Application Tips:

• Highlight any relevant customer service or foodservice experience
• Demonstrate flexibility and willingness to work varied hours
• Express eagerness to learn and grow within the company

ATS Keywords: Customer Service, Pizza Making, Communication, Teamwork

ASSUMPTION: The application process values direct customer experience and interpersonal skills.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order management software
• Telephonic communication equipment

ASSUMPTION: Training on these tools will likely be provided as part of the onboarding process.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on innovation and technology
• Inclusivity and community engagement

Work Style:

• Team-oriented and collaborative
• Fast-paced with a focus on efficiency
• Adaptable to changing scenarios

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with a diverse range of customers?
• Can I maintain professionalism and kindness under pressure?

ASSUMPTION: Candidates should value teamwork and exhibit a positive attitude towards customer interactions.

⚠️ Potential Challenges

• Adapting to high customer volume during peak times
• Balancing multiple tasks efficiently
• Maintaining service quality under stress
• Handling diverse customer interactions

ASSUMPTION: Employees must be adept at multitasking and maintaining composure in busy situations.

📈 Similar Roles Comparison

• Similar roles in retail may offer comparable customer interaction responsibilities
• Positions in call centers may provide insight into customer service aspects
• Other entry-level foodservice roles may align in terms of required skills

ASSUMPTION: Roles with high customer interaction often share foundational service skills.

📝 Sample Projects

• Designing effective customer service protocols
• Implementing new order-taking processes
• Participating in community outreach initiatives

ASSUMPTION: Projects may involve initiatives to improve customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the typical customers' expectations from this role?
• How does the company prioritize employee growth and development?
• What challenges might a new employee face during the onboarding process?
• How does the management support team collaboration?
• Are there opportunities for cross-training in other roles?

ASSUMPTION: Asking these questions indicates a proactive interest in the role and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone interview focusing on customer service scenarios
• Be ready to discuss availability and flexibility in working hours
• Prepare examples of past customer service interactions
• Follow up with the store location for the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.