Customer Service Rep(05541) - 820 S Chapman St

📌 Core Information

🔹 Job Title: Customer Service Rep (05541) - 820 S Chapman St

🔹 Company: Domino's

🔹 Location: Greensboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing high-quality customer service in a fun and dynamic environment
• Working flexible hours to meet customer needs and store requirements
• Engaging in both direct customer interactions and behind-the-scenes work
• Contributing to a team-oriented atmosphere

ASSUMPTION: The role emphasizes flexibility in hours and a fun working environment to attract potential candidates looking for work-life balance and a positive workplace culture.

📋 Key Responsibilities

✅ Answering customer inquiries and processing orders via phone

✅ Assisting in pizza preparation and other operational tasks

✅ Maintaining a clean and welcoming environment for customers

ASSUMPTION: Responsibilities may extend beyond customer support to include food preparation and cleaning, common in fast-paced service roles to maximize operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of customer service experience

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Teamwork

ASSUMPTION: While no specific educational background is required, strong communication and customer service skills are critical.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level customer service roles.

Benefits:

• Flexible work hours
• Employee discounts
• Opportunities for advancement

Working Hours: 40 hours with flexible scheduling

ASSUMPTION: Flexibility may appeal to individuals balancing school, other jobs, or personal commitments.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on quick-service pizza delivery

Company Size: 10,001+ employees, offering robust career paths and diverse work experiences

Founded: 1960, with decades of growth and innovation in the food service industry

Company Description:

• Global leader in pizza delivery, committed to innovation
• Focuses on a fun, team-oriented culture
• Operates over 17,100 stores worldwide

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company prioritizes employee engagement and innovative solutions to maintain its leadership in the pizza delivery sector.

📊 Role Analysis

Career Level: Entry-level with potential for growth based on performance and interest

Reporting Structure: Reports to the Store Manager or Shift Leader

Work Arrangement: Primarily on-site to ensure active customer and team interaction

Growth Opportunities:

• Promotion to Shift Lead or Manager
• Opportunities in training or corporate positions
• Skill development in customer service and team management

ASSUMPTION: Growth is achievable by demonstrating adaptability and leadership in daily operations.

🌍 Location & Work Environment

Office Type: In-store at a Domino's location

Office Location(s): 820 S Chapman St, Greensboro, NC

Geographic Context:

• Vibrant local community with diverse dining options
• Access to public transport and urban amenities
• Opportunities for networking in a busy retail environment

Work Schedule: Variable, including nights and weekends

ASSUMPTION: The location supports a sociable and engaging work experience with consistent customer interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone interview with HR or the hiring manager
• On-site interview with store manager

Key Assessment Areas:

• Customer interaction skills
• Team collaboration abilities
• Flexibility and adaptability

Application Tips:

• Highlight prior customer service or teamwork experience
• Showcase availability and eagerness to work flexible hours
• Demonstrate enthusiasm for the brand and its values

ATS Keywords: Customer service, communication, teamwork

ASSUMPTION: Emphasis on customer service skills suggests a high value placed on applicant interpersonal abilities.

🛠️ Tools & Technologies

• Integrated customer order systems
• Point of Sale (POS) systems
• Internal communication platforms

ASSUMPTION: Familiarity with basic retail technology is beneficial, though training is likely provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork
• Innovation in service delivery

Work Style:

• Fun and dynamic
• Team-oriented
• Responsive to customer needs

Self-Assessment Questions:

• Do I enjoy working in a fast-paced environment?
• Am I comfortable working variable shifts?
• Can I handle multiple customer interactions efficiently?

ASSUMPTION: Candidates who thrive in dynamic, customer-focused environments will likely excel.

⚠️ Potential Challenges

• Managing variable work hours
• Handling peak-season customer surges
• Adapting to evolving customer preferences
• Balancing multiple responsibilities

ASSUMPTION: Challenges primarily arise from the high-demand nature of the customer service role.

📈 Similar Roles Comparison

• More customer interaction than typical call center roles
• Greater emphasis on teamwork compared to independent sales roles
• Flexible hours similar to other retail positions

ASSUMPTION: Quick-service roles often require multitasking and adaptability.

📝 Sample Projects

• Developing a new customer service protocol
• Organizing a team-building event
• Conducting a survey to improve service standards

ASSUMPTION: Projects may focus on service improvement and team cohesion.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Representative?
• How does Domino’s support career growth for ambitious team members?
• What are the peak hours and how are they managed?
• What is the team dynamic like at this location?
• How does the company handle customer feedback?

ASSUMPTION: Asking these questions can demonstrate proactive engagement and interest in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for a potential phone interview by reviewing customer service scenarios
• Attend any scheduled interviews promptly and prepared with questions
• Follow up with a thank-you note after interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.