Customer Service Rep(05570) - 1600 S. Horner Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(05570) - 1600 S. Horner Blvd

🔹 Company: Domino's

🔹 Location: Sanford, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers and ensuring their satisfaction.
• Handling various customer-related issues efficiently.
• Gaining knowledge of product details and services for clear communication.
• Participating in basic store operations, including making pizzas and product control.

ASSUMPTION: As customer engagement is a core responsibility, applicants are expected to exhibit excellent communication skills, which is critical for addressing diverse customer queries effectively.

📋 Key Responsibilities

✅ Engage with customers throughout shifts to ensure satisfaction and resolve issues.

✅ Become well-versed in product details, services, and charges to inform and assist customers accurately.

✅ Learn and participate in basic store operations, including making pizzas and managing product control.

ASSUMPTION: The inclusion of store operations suggests that the role may require cross-functional teamwork skills and a willingness to multitask beyond customer service.

🎯 Required Qualifications

Education: Not specified, but typically a high school diploma or equivalent is required for similar roles.

Experience: 0-2 years in customer service or a related field.

Required Skills:

• Positive attitude
• Clear and energetic communication
• Customer service orientation
• Problem solving
• Teamwork

Preferred Skills:

• Knowledge in food services
• Ability to manage multitasking roles efficiently

ASSUMPTION: Knowledge of food services is preferred, indicating that prior experience in a food-related customer service role would be beneficial but not essential.

💰 Compensation & Benefits

Salary Range: Not specified, though typically entry-level customer service roles at Domino's may start at industry standard wage rates.

Benefits:

• Employee discounts
• Flexible scheduling
• Growth and advancement opportunities within the company

Working Hours: Full-time, 40 hours per week with potential for shift work.

ASSUMPTION: Benefits mentioned suggest that the role offers flexibility and opportunities for advancement, valuable for those seeking long-term growth within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a global market presence

Company Size: 10,001+ employees, offering a vast network for professional growth

Founded: 1960, indicating a well-established brand with a solid reputation

Company Description:

• One of the world's top public restaurant brands
• Known for innovative technology and a fun work environment
• Continues to expand with 17,100 stores in over 90 markets globally

Company Specialties:

• Pizza
• Sandwiches
• Digital and technology innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and technology suggests a forward-thinking environment that values creative solutions.

📊 Role Analysis

Career Level: Entry-level position, perfect for building foundational skills in the customer service industry

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site engagement with possibility of multirole functions

Growth Opportunities:

• Opportunity to advance into supervisory roles
• Possibility to specialize in store operations or management
• Exposure to corporate functions through performance initiatives

ASSUMPTION: The role provides numerous opportunities for job advancement within a growing company structure.

🌍 Location & Work Environment

Office Type: Storefront environment

Office Location(s): Located at 1600 S. Horner Blvd, Sanford, North Carolina

Geographic Context:

• Part of the vibrant Sanford community
• Accessible location for local and nearby residents
• Proximity to educational institutions offering a pool of potential candidates

Work Schedule: Shift-based, including weekends and evenings

ASSUMPTION: As typical of retail and food service roles, a flexible schedule is often required to meet customer demands.

💼 Interview & Application Insights

Typical Process:

• Initial application through company website
• Phone screening by HR or manager
• In-person interview at the store location

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Customer service orientation

Application Tips:

• Highlight prior customer service experience
• Demonstrate a positive attitude and clear communication in your application
• Be ready to discuss scenarios where you improved customer satisfaction

ATS Keywords: Customer Service, Communication, Positive Attitude, Teamwork, Problem Solving, Pizza

ASSUMPTION: The application process is streamlined to identify candidates who can handle dynamic customer service environments.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Telecommunication tools for customer interaction
• In-store technology for operations

ASSUMPTION: Familiarity with basic POS systems and customer service technologies is beneficial for applicants.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Innovative thinking
• Team collaboration

Work Style:

• Dynamic and fast-paced
• Team-oriented and supportive
• Flexible in handling various tasks

Self-Assessment Questions:

• How do you handle challenging customer interactions?
• Can you work in a team to accomplish daily tasks?
• What excites you about working in a renowned pizza brand?

ASSUMPTION: A good cultural fit will be someone who thrives in a customer-first and team-oriented environment.

⚠️ Potential Challenges

• Handling high-volume customer interactions during peak hours
• Learning and adhering to all operational procedures
• Balancing multiple roles at once in a fast-paced setting
• Managing stress during busy schedules

ASSUMPTION: Candidates should anticipate and prepare for high-pressure situations typical in service-oriented roles.

📈 Similar Roles Comparison

• Similar customer service roles in other fast-food chains
• Compared to retail customer service roles, this position involves food service
• Potential for quicker advancement in a franchised environment

ASSUMPTION: Comparing this role to similar positions, upward mobility may be more prominent due to the scale and growth of the company.

📝 Sample Projects

• Participate in promotional and community engagement events
• Implementing a customer feedback initiative to enhance service quality
• Leading a shift change and team briefing meeting

ASSUMPTION: Sample projects likely involve practical scenarios intended to enhance business operations and customer engagement.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Representative here?
• How does Domino's support career growth for entry-level positions?
• What tools and training does Domino’s provide for new hires?
• How is success measured for this position?
• What are the team dynamics like in this store?

ASSUMPTION: These questions are designed to give applicants deeper insights into potential job satisfaction and advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a possible phone screening
• Anticipate an in-person interview and bring relevant documentation
• Review Domino's company culture and values prior to the interview
• Follow up with a thank you note after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.