Customer Service Rep(05571) - 825 N. Brightleaf Blvd.

📌 Core Information

🔹 Job Title: Customer Service Representative (05571) - 825 N. Brightleaf Blvd.

🔹 Company: Domino's

🔹 Location: Smithfield, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to address various issues and inquiries
• Learning and executing basic store operations, including pizza making
• Maintaining product knowledge to inform customers accurately
• Contributing to a team-oriented work environment

ASSUMPTION: The role likely emphasizes teamwork and flexibility, given the need to learn various store operations beyond standard customer service duties.

📋 Key Responsibilities

✅ Engage with customers throughout your shift, addressing and resolving inquiries effectively

✅ Acquire and maintain up-to-date knowledge on products, services, and pricing

✅ Learn essential store operations such as pizza preparation and product control

ASSUMPTION: It is assumed that customer interaction skills are crucial due to the high level of customer engagement required in this role.

🎯 Required Qualifications

Education: Not specified; likely requires a high school diploma or equivalent

Experience: 0-2 years in a similar role; entry-level position

Required Skills:

• Excellent customer service abilities
• Strong communication skills, both verbal and written
• Problem-solving skills

Preferred Skills:

• Familiarity with fast-food or restaurant environments
• Proficiency in handling basic cash and customer transactions

ASSUMPTION: The lack of specified education requirements suggests this role is open to a broad pool of applicants, prioritizing soft skills and attitude over formal qualifications.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level customer service positions in this industry start around minimum wage plus tips, depending on location.

Benefits:

• Employee discounts
• Flexible work hours
• Opportunities for advancement

Working Hours: Full-time, 40 hours per week; flexible scheduling may apply

ASSUMPTION: Benefits such as discounts and flexible hours are commonly offered in retail and restaurant roles, focusing on part-time and full-time employees alike.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants—Pizza and fast food

Company Size: 10,001+ employees, offering diverse career opportunities

Founded: 1960, with a longstanding history in the fast-food industry

Company Description:

• One of the top public restaurant brands globally
• Known for innovation and technology integration in services
• Maintains a playful and collaborative work culture

Company Specialties:

• Pizza
• Sandwiches
• Marketing and digital technology

Company Website: Domino's Careers

ASSUMPTION: Domino's long-standing reputation and large-scale operations suggest robust training and development programs for employees.

📊 Role Analysis

Career Level: Entry-level role suitable for individuals seeking a start in customer service or retail

Reporting Structure: Report to store managers or shift leads

Work Arrangement: Entirely on-site, indicative of hands-on interactions

Growth Opportunities:

• Promotion to supervisory roles
• Cross-training opportunities in different operations
• Potential transition into corporate roles within Domino's

ASSUMPTION: Entry-level positions at Domino's often serve as a stepping stone to higher managerial roles within the company.

🌍 Location & Work Environment

Office Type: Storefront location

Office Location(s): Smithfield, NC—located within a moderate-size town

Geographic Context:

• Community-centered store location
• Accessible via major roadways
• Cultural blend offering a supportive community feel

Work Schedule: Flexible to accommodate various shifts

ASSUMPTION: The job at this location is likely influenced by high foot traffic, being situated in a community hub, impacting peak operating hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Communication proficiency
• Customer service aptitude
• Problem-solving skills

Application Tips:

• Highlight previous customer service experience
• Emphasize versatility and teamwork abilities
• Prepare examples of problem-solving initiatives

ATS Keywords: Customer service, problem-solving, product knowledge, teamwork

ASSUMPTION: Given the typical application process includes a heavy emphasis on practical skills, applicants will benefit from highlighting hands-on experience and customer interaction competencies.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Customer relationship management (CRM) software
• Standard office and communication tools

ASSUMPTION: Assumptions about tools are based on standard technology in customer service roles within the restaurant industry.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovative spirit and openness to change

Work Style:

• Hands-on and dynamic work environment
• Fast-paced, requiring multitasking skills
• Emphasizes direct customer interaction

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with and supporting customers directly?
• How do I handle pressure and multitask?

ASSUMPTION: Cultural considerations focus on fast-paced adaptability and professional growth within an engaging workplace.

⚠️ Potential Challenges

• High-volume customer interactions
• Need for flexible schedule
• Fast-paced work environment
• Adapting to various customer needs and expectations

ASSUMPTION: Challenges are inferred from the high-energy nature and customer-facing aspects of the role.

📈 Similar Roles Comparison

• Similar positions at quick-service restaurants
• Retail customer service roles with product knowledge emphasis
• Fast food industry jobs requiring high interaction skills

ASSUMPTION: The customer's focus suggests alignment with other roles that prioritize interpersonal skills and service quality.

📝 Sample Projects

• Assisting in the implementation of a new customer greeting process
• Analyzing customer feedback to improve service practices
• Contributing to store promotional strategies

ASSUMPTION: Sample projects are typically framed around improving customer service and operational efficiency within the store.

❓ Key Questions to Ask During Interview

• What are the busiest times within the store, and how are they managed?
• What kind of training programs does Domino's offer to new employees?
• How is performance evaluated for a Customer Service Representative?
• What opportunities for advancement exist for this position?
• Can you describe a typical interaction with a customer?

ASSUMPTION: Questions are tailored to probe operational specifics and professional development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service skills and experiences
• Prepare for a phone screening by reviewing your resume and the job description
• Dress professionally if selected for an in-person interview
• Follow up politely after interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.