D

Customer Service Rep(05596) - 13045 NC HWY 24-27

Domino's
Full-time
On-site
Robbins, North Carolina, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(05596) - 13045 NC HWY 24-27

πŸ”Ή Company: Domino's

πŸ”Ή Location: Robbins, North Carolina, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Sun Mar 30 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Flexible hours
  • Competitive pay
  • Fun and engaging work environment
  • Direct interaction with customers

ASSUMPTION: This role is assumed to involve both customer service and pizza preparation due to the responsibilities of answering phones and pizza-making mentioned.

πŸ“‹ Key Responsibilities

βœ… Answer customer phone calls professionally

βœ… Assist customers with orders and inquiries

βœ… Participate in the making of pizzas

ASSUMPTION: Responsibilities focus on frontline customer interaction and basic food preparation tasks typical in a fast-food environment.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of relevant experience

Required Skills:

  • Customer Service
  • Communication
  • Problem Solving

Preferred Skills:

  • Teamwork
  • Basic culinary skills

ASSUMPTION: Experience in a similar role in the restaurant or fast-food industry, while not required, could be beneficial.

πŸ’° Compensation & Benefits

Salary Range: Not specified, but competitive pay is emphasized, implying alignment with industry standards

Benefits:

  • Flexible working hours
  • Dynamic and fun workplace
  • Opportunities for career advancement

Working Hours: 40 hours per week with flexibility in scheduling

ASSUMPTION: Benefits typical of entry-level positions in the restaurant industry, including shift flexibility and potential for advancement.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants - known for innovation and customer focus

Company Size: 10,001+ employees, indicating robust organizational support and resources

Founded: 1960

Company Description:

  • Leader in global pizza delivery
  • Pioneer in technology advancements in food service
  • Focus on customer satisfaction and product quality

Company Specialties:

  • Pizza and sandwiches
  • Marketing and technology innovation
  • Digital and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company culture emphasizes innovation and a fast-paced work environment typical for leading tech-driven companies in traditional industries.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for developing customer service skills

Reporting Structure: Likely reporting to a store manager or shift supervisor

Work Arrangement: On-site, requiring regular physical presence at the location

Growth Opportunities:

  • Promotion to shift leader or assistant manager
  • Opportunities to work in different store locations
  • Further career advancement in corporate roles with experience

ASSUMPTION: The role is a stepping stone within the company, providing experience for further internal advancement.

🌍 Location & Work Environment

Office Type: Fast-food restaurant environment

Office Location(s): 13045 NC HWY 24-27, Robbins, NC

Geographic Context:

  • Located in Robbins, NC, serving local community
  • Accessible location for regional customers
  • Part of a widely recognized American brand

Work Schedule: Full-time, with shift work including weekends and evenings

ASSUMPTION: Being part of a major brand implies standardized operational procedures and a structured work environment.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial application review
  • Phone screening
  • In-person or virtual interview

Key Assessment Areas:

  • Customer service skills
  • Communication abilities
  • Problem-solving capabilities

Application Tips:

  • Emphasize any customer service experience
  • Prepare examples of past teamwork experiences
  • Be ready to discuss availability and flexibility

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving

ASSUMPTION: Interview processes at fast-food chains typically prioritize practical skills and flexibility over formal qualifications.

πŸ› οΈ Tools & Technologies

  • Point-of-Sale (POS) systems
  • Telecommunication software
  • Basic food preparation equipment

ASSUMPTION: Basic technology and tools expected in a fast-paced customer service environment are utilized.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer focus
  • Innovation and adaptability
  • Teamwork and collaboration

Work Style:

  • Fast-paced and dynamic
  • Team-oriented
  • Detail-focused with strong customer service emphasis

Self-Assessment Questions:

  • Can you handle a fast-paced working environment?
  • Are you flexible with scheduling, including evenings and weekends?
  • How do you prioritize customer satisfaction?

ASSUMPTION: The company culture is supportive and encourages growth, with a focus on providing excellent customer service.

⚠️ Potential Challenges

  • Handling high-pressure during peak hours
  • Managing customer expectations
  • Balancing multiple tasks simultaneously
  • Adhering to operational procedures

ASSUMPTION: Challenges are typical of customer-facing roles in fast-food sectors, with a need for strong communication skills.

πŸ“ˆ Similar Roles Comparison

  • Comparable roles in other fast-food restaurants
  • Similar customer service roles in retail settings
  • Positions in the hospitality sector

ASSUMPTION: Similar roles require parallel skills and qualities as seen in this position, with emphasis on customer interaction.

πŸ“ Sample Projects

  • Not specified
  • Not specified
  • Not specified

ASSUMPTION: Specific projects are not usually highlighted in fast-food service roles but may include customer satisfaction initiatives.

❓ Key Questions to Ask During Interview

  • What does a typical shift look like?
  • How is performance measured and reviewed?
  • What training opportunities are available?
  • What systems are in place to support customer service?
  • What are the challenges faced by current team members?

ASSUMPTION: These questions are designed to understand the work environment and expectations comprehensively.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for a possible phone screening
  • Complete any required assessments
  • Attend the in-person interview
  • Follow-up with a thank you note after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.