Customer Service Rep(05597) - 5136 Randleman Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(05597) - 5136 Randleman Rd

🔹 Company: Domino's

🔹 Location: Greensboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by assisting customers with their orders.
• Flexibility to work part-time or full-time hours.
• Opportunities for career growth within the company.
• Being a team player in fast-paced environments.

ASSUMPTION: This position targets both entry-level candidates and those seeking flexible working hours, possibly appealing to students or individuals needing a second job due to its flexible schedule offerings.

📋 Key Responsibilities

✅ Assist customers with their orders ensuring a positive experience.

✅ Contribute to the team environment and handle various tasks as needed.

✅ Participate in creating a vibrant and fun work atmosphere.

ASSUMPTION: Responsibilities might include routine tasks attached to quick-service environments typical at Domino's, such as handling cash and basic cleaning duties.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred.

Experience: Experience in customer service is preferred but not mandatory.

Required Skills:

• Customer Service
• People Skills
• Communication

Preferred Skills:

• Basic problem-solving skills
• Time management

ASSUMPTION: Emphasis on interpersonal skills suggests on-the-job training will be provided, reducing the necessity for prior specialized experience.

💰 Compensation & Benefits

Salary Range: Likely to be competitive with entry-level customer service roles within the industry (estimation: $9-$12 per hour).

Benefits:

• Flexible scheduling
• Opportunities for career advancement
• Employee discounts

Working Hours: 40 hours per week, with potential for flexible shifts based on peak hours.

ASSUMPTION: The position offers perks like discounts and flexibility, tailored for employees seeking work-life balance or pursuing education.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in rapid pizza delivery and takeaway.

Company Size: 10,001+ employees; indicates a wide network offering significant internal mobility.

Founded: 1960

Company Description:

• Focus on innovation and customer satisfaction.
• Expansive international presence with over 17,100 stores.
• Strong culture built on teamwork and continuous improvement.

Company Specialties:

• Pizza and sandwiches
• Digital and advertising strategies
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Openness to continuous improvements and technology-driven solutions is central to Domino's strategy, enhancing customer service roles.

📊 Role Analysis

Career Level: Entry-level position with room for growth into management roles.

Reporting Structure: Reports to store manager or shift supervisor.

Work Arrangement: Full-time on-site with potential shift variability.

Growth Opportunities:

• Potential to advance to supervisory roles
• Paths available towards corporate positions
• Opportunity for franchise ownership for driven individuals

ASSUMPTION: Growth pathways suggest the company promotes from within, providing comprehensive training.

🌍 Location & Work Environment

Office Type: Quick-service restaurant environment.

Office Location(s): 5136 Randleman Rd, Greensboro, North Carolina

Geographic Context:

• Greensboro is part of the rapidly growing North Carolina Piedmont Triad area.
• Accessible for both local and nearby residents.
• Situated in a community with a solid demand for dining services.

Work Schedule: Flexible scheduling with a focus on peak meal periods.

ASSUMPTION: Located in a busy commercial area likely to attract high foot traffic.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening
• In-person interview at the store

Key Assessment Areas:

• Customer service aptitude
• Teamwork capabilities
• Flexibility and adaptability

Application Tips:

• Highlight any previous customer service experience
• Demonstrate enthusiasm for providing excellent service
• Emphasize flexibility with hours

ATS Keywords: Customer Service, Communication, Teamwork, Time Management

ASSUMPTION: The application process is straightforward, focusing mainly on personality fit and customer rapport.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Order management systems
• Customer call handling software

ASSUMPTION: The role will require familiarity with basic digital tools and software prevalent in food service operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Dedication to teamwork
• Focus on innovation and quality service

Work Style:

• Fast-paced environment
• Team-oriented culture
• Flexible and adaptable to changing situations

Self-Assessment Questions:

• Can you thrive in a busy, dynamic environment?
• How do you handle customer feedback?
• Are you comfortable working shifts that change?

ASSUMPTION: A vibrant and engaged workforce is prioritized to support a fast-paced service model.

⚠️ Potential Challenges

• Managing peak-hour demands
• Handling customer complaints gracefully
• Adapting quickly to new tasks
• Balancing multiple responsibilities

ASSUMPTION: The role may involve common challenges of high-stress during peak times requiring robust time management skills.

📈 Similar Roles Comparison

• Higher focus on sales in comparison to traditional call center roles
• More dynamic responsibilities compared to static retail positions
• Opportunities for quick promotion not commonly available in other entry-level roles

ASSUMPTION: Similar roles may not offer the same level of advancement potential in a comparable timeframe.

📝 Sample Projects

• Improving customer engagement strategies
• Increasing sales during non-peak hours
• Developing team-building initiatives

ASSUMPTION: Projects could focus on enhancing service delivery and operational efficiency for frontline employees.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• What training programs are available for new employees?
• How does Domino's support career advancement for entry-level employees?
• What challenges does the team currently face?
• How do you measure success in this position?

ASSUMPTION: Understanding the company's support structure and measurement of success can be crucial for candidates aiming for growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a brief phone screening
• Attend an in-store interview
• Showcase flexibility and customer service enthusiasm
• Follow up after the interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.