Customer Service Rep(05616) - 13088 Ocean Highway

📌 Core Information

🔹 Job Title: Customer Service Rep(05616) - 13088 Ocean Highway

🔹 Company: Domino's

🔹 Location: South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by greeting customers and taking orders.
• Handling cash transactions efficiently at the register.
• Ensuring the cleanliness and presentation of the restaurant.
• Creating an enjoyable and friendly environment through teamwork.

ASSUMPTION: This role is geared more toward entry-level candidates or those seeking part-time work, given its emphasis on flexibility and on-the-job training opportunities.

📋 Key Responsibilities

✅ Greeting customers and taking orders with a smile.

✅ Operating the cash register and managing customer payments.

✅ Preparing food products according to Domino's standards.

✅ Maintaining restaurant cleanliness and professional appearance.

✅ Other duties as assigned.

ASSUMPTION: Since the role involves a variety of tasks, flexibility and the ability to multitask are critical components not explicitly detailed in the job description.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required; on-the-job training provided.

Required Skills:

• Customer Service
• Team Player
• Friendly and Outgoing Personality
• Communication Skills
• Time Management

Preferred Skills:

• Experience in a similar customer service role
• Basic understanding of restaurant operations

ASSUMPTION: The skills listed reflect abilities one would develop through interacting with a diverse clientele and maintaining a positive workplace culture.

💰 Compensation & Benefits

Salary Range: Not specified, but likely aligned with industry standards for entry-level roles within fast food and service sectors.

Benefits:

• Weekly pay
• Flexible schedule
• Referral bonuses
• Employee discounts
• Employee assistance program

Working Hours: 40 hours per week with opportunities for flexible scheduling.

ASSUMPTION: Benefits suggest a supportive work environment meant to attract and retain employees seeking work-life balance and developmental opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – offering services in pizza delivery and dining experience.

Company Size: Over 10,001 employees, indicating a large-scale operation with potential for career advancement.

Founded: 1960 – Long-standing presence in the market, reflecting stability and a wealth of experience.

Company Description:

• Innovative in technology, such as voice-ordering apps.
• Expansive reach with over 17,100 stores globally.
• Focuses on fun and innovative corporate culture.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Large company size and global presence suggest a dynamic working environment with an expansive support network and resources for personal and professional growth.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their career or needing flexible work hours.

Reporting Structure: Report likely to store managers or shift supervisors.

Work Arrangement: Full-time, on-site with flexible scheduling options.

Growth Opportunities:

• Opportunity to advance to managerial positions.
• Gain foundational experience in customer service and hospitality.
• Potential for skill development in fast-paced environments.

ASSUMPTION: The company’s size and industry dominance provide significant chances for employees to pursue diverse career paths within the operational and managerial domains.

🌍 Location & Work Environment

Office Type: On-site retail environment at fast food/casual dining establishment.

Office Location(s): 13088 Ocean Highway, South Carolina, United States.

Geographic Context:

• Located in a busy commercial area likely ensuring a regular customer flow.
• Proximity to residential neighborhoods and business districts.
• Easy access to public transportation routes.

Work Schedule: Expected to work varied shifts, including evenings and weekends.

ASSUMPTION: The location along a major highway implies ease of access for employees and customers, potentially increasing customer traffic and interaction opportunities.

💼 Interview & Application Insights

Typical Process:

• Submit application via company website.
• Initial screening call to verify qualifications and work availability.
• In-person or virtual interview with hiring manager.

Key Assessment Areas:

• Customer interaction ability
• Teamwork and collaboration skills
• Adaptability and problem-solving in fast-paced scenarios

Application Tips:

• Emphasize any prior experience in customer service roles.
• Highlight flexibility and willingness to work varied shifts.
• Demonstrate enthusiasm and a customer-oriented mindset.

ATS Keywords: Customer Service, Team Player, Communication, Flexible Schedule, Entry-Level, Food Service

ASSUMPTION: The application process is straightforward to attract a wide pool of candidates quickly to meet operational demands.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Food preparation and handling tools
• Communication devices (phone and possibly tablet-based order systems)

ASSUMPTION: While specific technologies aren't detailed, the use of standardized fast food industry tools can be assumed, reflecting an operational simplicity in line with company's training approach.

👔 Cultural Fit Considerations

Company Values:

• Customer Satisfaction
• Team Collaboration
• Innovation and Quality

Work Style:

• Fast-paced and energetic
• Focused on teamwork and cooperation
• Emphasis on personal accountability and professional demeanour

Self-Assessment Questions:

• Am I comfortable working in a dynamic and fast-paced environment?
• Do I enjoy interacting with a diverse customer base?
• Am I willing to work flexible hours to meet the business needs?

ASSUMPTION: The emphasis on customer interaction and high energy suggests a workplace culture centered around enthusiasm and inclusivity.

⚠️ Potential Challenges

• Handling a high volume of customer interactions during peak hours.
• Ensuring quality and speed in food preparation simultaneously.
• Maintaining restaurant cleanliness while multitasking.
• Adapting quickly to different roles depending on shift needs.

ASSUMPTION: Common challenges associated with roles in fast food involve balancing customer service with operational efficiencies, especially during busy times.

📈 Similar Roles Comparison

• Similar customer service roles may exist in other fast-food chains.
• Grocery and retail sectors offer comparable entry-level customer service roles.
• Varied roles in hospitality industries that require similar skill sets and offer advancement opportunities.

ASSUMPTION: The core skill set of customer service is versatile and applicable across various entry-level roles in the service sector, allowing for career flexibility.

📝 Sample Projects

• Managing a promotional event encouraging community engagement.
• Implementing a new customer feedback system to enhance service quality.
• Participating in local store marketing initiatives to boost store visibility.

ASSUMPTION: Sample projects would revolve around enhancing customer satisfaction and operational excellence aligning with Domino’s core emphasis on service and innovation.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this position?
• What are the key challenges faced by team members during peak hours?
• Can you describe the training and support provided to new employees?
• What opportunities for progression or movement within the company are available?
• How does Domino's measure success for this role, and how often is feedback given?

ASSUMPTION: Questions aim to provide clarity on day-to-day operations, support structures, and progression opportunities, which are crucial for gauging fit and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Ensure availability for potential phone screenings and in-person interviews
• Research Domino's values and culture to align responses in interviews
• Follow up with a thank you note post-interview to express enthusiasm and continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.