Customer Service Rep(05618) - 1750 Highway 14 E

📌 Core Information

🔹 Job Title: Customer Service Representative (05618) - 1750 Highway 14 E

🔹 Company: Domino's

🔹 Location: Landrum, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing high-quality customer service to patrons.
• Collaborating with team members to make pizzas.
• Enjoying flexible working hours.
• Working in a fun and dynamic environment.

ASSUMPTION: The job involves typical customer service duties such as answering calls, taking orders, and possibly offering in-store assistance. The role is most likely a blend of customer interaction and operational tasks in a pizza store environment.

📋 Key Responsibilities

✅ Answer customer phone calls and provide assistance.

✅ Help prepare and make pizzas.

ASSUMPTION: In addition to phone and pizza-making duties, responsibilities may include handling customer queries, managing transactions, and ensuring customer satisfaction.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or a related field

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Experience in the hospitality or food service industry
• Basic computer skills

ASSUMPTION: The role is entry-level, targeting candidates with minimal experience but with strong interpersonal and communication skills. Preferred skills may include prior experience in similar environments and technical competencies relevant to point-of-sale systems.

💰 Compensation & Benefits

Salary Range: Competitive pay (Specific salary not disclosed)

Benefits:

• Flexible working hours
• Opportunity to work in a fun environment
• Potential employee discounts on products

Working Hours: 40 hours per week with flexibility

ASSUMPTION: Compensation may include incentives or bonus structures for exemplary performance. Benefits likely include standard employment perks prevalent in the fast-food industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, globally recognized chain in fast food

Company Size: 10,001+ employees, offering vast networks and career advancement

Founded: 1960, with a rich history expanding over 90+ markets

Company Description:

• Leading global pizza brand known for innovation and growth.
• Focuses on industry-first technologies and customer service excellence.
• Provides a vibrant and engaging work atmosphere.

Company Specialties:

• Pizza making and delivery
• Digital technology integration
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Insights about the company's size and scope suggest significant career growth potential and stability, valuable for long-term career planners.

📊 Role Analysis

Career Level: Entry-level suitable for candidates starting their career in customer service

Reporting Structure: Typically reports to the store manager or shift supervisor

Growth Opportunities:

• Advancement to shift supervisor or assistant manager roles
• Potential roles in different departments, such as marketing or operations
• Opportunity for horizontal movement within company locations globally

ASSUMPTION: The role offers substantial learning and career advancement opportunities given Domino's commitment to internal promotion and talent development.

🌍 Location & Work Environment

Office Type: Storefront retail environment with customer-heavy interactions

Office Location(s): 1750 Highway 14 E, Landrum, South Carolina

Geographic Context:

• Located in a community-focused area attracting local and transient customers.
• Proximity to regional transport makes it accessible for staff and customers.
• Part of a regional network of stores offering community-based engagement opportunities.

Work Schedule: Includes nights, weekends, and holiday hours with flexibility offered.

ASSUMPTION: Working in a bustling store environment necessitates strong adaptability to various shifts and customer needs, ideally suited for adaptable and motivated individuals.

💼 Interview & Application Insights

Typical Process:

• Submit an online application.
• Undergo an initial phone screening.
• Attend an in-person interview with store management.

Key Assessment Areas:

• Customer service aptitude
• Ability to work collaboratively and independently
• Communication skills

Application Tips:

• Demonstrate genuine interest in customer service roles.
• Highlight any similar past experience.
• Emphasize flexibility in working hours and tasks.

ATS Keywords: Customer Service, Communication, Retail Experience, Teamwork, Problem Solving

ASSUMPTION: The interview process emphasizes behavioral and situational assessments to gauge candidates' fit within a fast-paced, customer-focused setting.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Phone systems for customer orders
• Basic Microsoft Office applications

ASSUMPTION: Minimal technological tools are used; proficiency in basic technical skills related to point-of-sale systems is expected.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on continuous improvement and learning
• Fostering a team-oriented atmosphere

Work Style:

• Adaptable to fluctuating workload and fast-paced conditions
• Ambitious and goal-oriented
• Enjoys frequent interactions with customers and colleagues

Self-Assessment Questions:

• Do I enjoy working in a dynamic and customer-facing role?
• Can I manage my time efficiently in a fast-paced environment?
• Am I comfortable working flexible hours including nights and weekends?

ASSUMPTION: Candidates with a proactive and service-focused mindset will fit well within Domino's culture emphasizing customer engagement and innovation.

⚠️ Potential Challenges

• High-paced work environment during peak hours
• Handling diverse customer needs and complaints
• Maintaining quality amidst continuous orders
• Balancing multiple tasks efficiently

ASSUMPTION: The role may require individuals to thrive under pressure and handle stress positively, ensuring consistent service quality.

📈 Similar Roles Comparison

• Compared to similar positions in the fast-food industry, this role emphasizes flexibility and adaptability.
• Offers a comparable complexity in customer engagement and transaction processing.
• Potential for upward mobility in a global brand adds value over similar local opportunities.

ASSUMPTION: This position presents a solid foundation for skill-building suitable for anyone interested in the foodservice or customer service sectors.

📝 Sample Projects

• Leading customer engagement activities during a special promotion
• Improving order processing efficiency during peak hours
• Participating in a team challenge to enhance staff collaboration

ASSUMPTION: Such projects will likely center around enhancing customer experience and operational effectiveness within the store.

❓ Key Questions to Ask During Interview

• What specific challenges do this store face, and how can I contribute?
• Are there opportunities for professional growth or training?
• What attributes do successful team members usually possess here?
• Can you describe a typical career progression for someone starting in this role?
• How does the company measure success for this position?

ASSUMPTION: Understanding the expectations and growth opportunities within Domino's is essential for applicants to gauge alignment with personal career ambitions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete any subsequent online assessments if required.
• Prepare for a potential phone screening by identifying examples of past customer service experiences.
• Review the job location and commute time to assess convenience.
• Attend an in-person interview if shortlisted.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.