Customer Service Rep(05626) - 5600 Augusta Road

📌 Core Information

🔹 Job Title: Customer Service Representative (05626) - 5600 Augusta Road

🔹 Company: Domino's

🔹 Location: Greenville, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by taking and processing orders both over the phone and in person.
• Preparing various Domino's products with accuracy and speed.
• Maintaining store cleanliness and equipment operation.
• Managing inventory and associated paperwork.

ASSUMPTION: The role is designed to be flexible to accommodate part-time or full-time employment, catering to individuals seeking either primary or secondary part-time jobs for extra income.

📋 Key Responsibilities

✅ Operate equipment and tools required for preparing and baking pizzas.

✅ Stock ingredients and maintain inventory within the storage and cooler areas.

✅ Process telephone orders and handle cash transactions accurately.

✅ Maintain cleanliness of the equipment and store daily.

✅ Participate in orientation and on-the-job training provided.

ASSUMPTION: The responsibilities imply an environment requiring multitasking and efficiency, as employees will handle various tasks across order processing, cleaning, and inventory management.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a relevant customer service role.

Required Skills:

• Effective verbal and written communication skills
• Basic arithmetic skills including add, subtract, multiply, and divide
• Ability to handle cash and make correct monetary changes

Preferred Skills:

• Understanding of inventory management processes
• Previous experience in a customer service environment

ASSUMPTION: Given the entry-level nature, the focus on communication and basic math skills suggests training will be provided rather than requiring prior complex experience.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible work scheduling
• Opportunities for career growth and management roles
• Employee discounts on Domino's products

Working Hours: Typically 40 hours per week with flexibility in scheduling.

ASSUMPTION: Compensation specifics are likely variable based on store location and individual experience, with standard industry benefits related to retail and food service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focused on pizza delivery and fast food services.

Company Size: 10,001+ employees globally, indicating robust growth and diverse opportunities.

Founded: 1960

Company Description:

• Leader in global pizza delivery services
• Innovative with technology integrations in the restaurant industry
• Committed to community and employee development

Company Specialties:

• Pizza and sandwiches
• Technology and digital solutions
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The information implies a robust support system for employees with opportunities for skill development and career advancement within a globally recognized brand.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals with minimal experience.

Reporting Structure: Likely reports to a store manager or shift leader, with collaborative responsibilities.

Work Arrangement: On-site, requiring physical presence due to the nature of duties.

Growth Opportunities:

• Potential to move into managerial roles
• Skill development in customer service and operational efficiency
• Possibility to become a franchise owner

ASSUMPTION: The role provides a foundation in customer service and operational skills, potentially leading to managerial opportunities within Domino's or other customer-focused industries.

🌍 Location & Work Environment

Office Type: Retail and store front environment, primarily on-site.

Office Location(s): 5600 Augusta Road, Greenville, South Carolina

Geographic Context:

• Conveniently located for local commuting
• Part of a vast network of Domino's locations
• Proximity to community services and amenities

Work Schedule: Includes evening and weekend shifts to cover peak business hours, offering a degree of flexibility.

ASSUMPTION: The work environment aligns with retail service operations, ensuring employees are adaptable to varying schedules and tasks.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online
• Screening interview with HR or store manager
• Skills and personality assessment for customer orientation

Key Assessment Areas:

• Customer service aptitude
• Problem-solving ability
• Communications skills in real-world scenarios

Application Tips:

• Highlight any prior experience in food service or customer-facing roles.
• Demonstrate flexibility and ability to work in a fast-paced environment.
• Prepare examples of past experiences that showcase problem-solving and teamwork.

ATS Keywords: Customer Service, Communication, Teamwork, Inventory Management, Cash Handling

ASSUMPTION: The interview process likely includes a review of customer service experience and attitudes towards teamwork and flexibility based on the job's requirements.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone and communication devices
• Food preparation and kitchen equipment

ASSUMPTION: Employees will be trained on using specific technologies required for order processing and operational tasks in the store environment.

👔 Cultural Fit Considerations

Company Values:

• Teamwork and collaboration
• Commitment to quality and service
• Innovation and continuous improvement

Work Style:

• Flexible and adaptable to changing demands
• Focused on customer satisfaction and service excellence
• Collaborative spirit with a strong team-oriented approach

Self-Assessment Questions:

• Do I thrive in fast-paced and dynamic environments?
• Can I effectively handle multiple tasks and responsibilities?
• Am I comfortable working in a service-oriented role with emphasis on teamwork?

ASSUMPTION: The cultural considerations indicate a focus on adaptable and service-oriented individuals who are capable of thriving in teamwork-focused environments.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Physical demands including standing for long periods
• Exposure to varying temperatures and kitchen conditions
• Meeting strict quality and service standards

ASSUMPTION: Candidates should expect physical and mental stressors typical of the fast food and service industry, requiring resilience and stamina.

📈 Similar Roles Comparison

• Similar to other entry-level customer service roles in retail and food services
• Focus on transactional accuracy and customer interaction
• Emphasis on operational responsibilities beyond basic customer service

ASSUMPTION: The role is comparable to other entry-level positions within the food service sector, with potential for personal and career development.

📝 Sample Projects

• Organizing inventory for efficiency and accuracy
• Implementing customer service feedback mechanisms
• Assisting with in-store marketing initiatives for new promotions

ASSUMPTION: The projects suggest initiatives that enhance store performance and customer satisfaction, allowing employees to contribute to store-level improvements.

❓ Key Questions to Ask During Interview

• What opportunities exist for career advancement within the company?
• How does the company support employee development and training?
• What are the typical challenges faced by team members in this role?
• What qualities do successful team members possess at Domino's?
• Can you describe the typical work environment and culture at this location?

ASSUMPTION: These questions aim to provide insight into career growth paths, support systems, and day-to-day operations, helping candidates assess fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume reflecting relevant experience and skills
• Be ready for a potential initial phone screening
• Research Domino's company culture and values for interview insights
• Follow up your application with a thank you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.