Customer Service Rep(05626) - 5600 Augusta Road PT

📌 Core Information

🔹 Job Title: Customer Service Rep (05626) - 5600 Augusta Road PT

🔹 Company: Domino's

🔹 Location: Greenville, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and engaging with a diverse clientele
• Handling and processing orders both over the phone and in person
• Preparing food products in alignment with company standards
• Maintaining cleanliness and organization in the workspace

ASSUMPTION: The role involves typical customer service tasks within a fast-paced environment, focusing on efficiency and customer satisfaction.

📋 Key Responsibilities

✅ Operate and handle equipment required for pizza preparation

✅ Receive and process both online and telephonic customer orders

✅ Stock ingredients and ensure inventory levels are maintained

✅ Perform routine cleaning tasks and facility upkeep

✅ Manage cash transactions accurately and efficiently

ASSUMPTION: Responsibilities align with typical fast-food service roles; customer interaction and basic operational duties are central to the position.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Entry-level; previous customer service experience is advantageous but not required

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical skills for handling cash transactions
• Attention to detail for order accuracy

Preferred Skills:

• Experience in a similar quick-service restaurant environment
• Familiarity with point-of-sale systems

ASSUMPTION: Candidates without specified educational requirements can apply as customer service experience is vital and often replaces formal education criteria.

💰 Compensation & Benefits

Salary Range: Not specified; competitive hourly wage based on experience and location norms for similar roles

Benefits:

• Flexible scheduling options
• Opportunities for advancement and career growth
• Employee discounts on products

Working Hours: Part-time, approximately 20 hours per week with scheduling flexibility

ASSUMPTION: Compensation includes industry-standard wages with possible additional perks available to employees, such as meal discounts given the retail environment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic industry providing various service roles

Company Size: 10,001+ employees, implying a wide network and significant resources available

Founded: 1960 - Over six decades of brand establishment

Company Description:

• Innovative with a focus on technology firsts in the service industry
• Succeeds through a network of strong franchisee and corporate team efforts
• Strives to be the best pizza company in every neighborhood

Company Specialties:

• Pizza and sandwiches
• Emphasis on technology and marketing
• Strong digital and data analytics capabilities

Company Website: jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's extensive growth and market presence suggest robust support for employees, including training and technology tools.

📊 Role Analysis

Career Level: Entry-level opportunity with room for growth into managerial positions

Reporting Structure: Reports to shift supervisors and store managers

Work Arrangement: On-site with a focus on team collaboration and customer engagement

Growth Opportunities:

• Potential advancement to supervisory roles
• Exposure to franchise entrepreneurship for interested individuals
• Skill development through continuous training

ASSUMPTION: Given Domino's history of internal promotions, motivated individuals in this role can anticipate advancement opportunities.

🌍 Location & Work Environment

Office Type: Dynamic store environment with interaction between team members and customers

Office Location(s): 5600 Augusta Road, Greenville, South Carolina

Geographic Context:

• Situated in a busy commerce area providing steady customer flow
• Accessible for local residents and commuters
• Part of a supportive community with a focus on local connections

Work Schedule: Weekly shift-based schedules, accommodating different availabilities

ASSUMPTION: The store's location in a commercial zone provides diverse customer interactions and consistent work opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone or in-person interview with store management
• Potential skills assessment or situational judgment test

Key Assessment Areas:

• Customer service demeanor
• Problem-solving abilities under pressure
• Teamwork and collaboration skills

Application Tips:

• Highlight any previous customer interaction roles
• Emphasize ability to work in fast-paced settings
• Be prepared to discuss schedule flexibility

ATS Keywords: Customer Service, Communication Skills, Teamwork, Time Management, Cash Handling

ASSUMPTION: The application process likely values practical customer service experience and clear communication abilities over formal education.

🛠️ Tools & Technologies

• Company-provided POS systems
• Telephone and order management systems
• Calculator for cash handling and transactions

ASSUMPTION: Familiarity with retail cashier tools and communication systems are core to the role's responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion in the workplace
• Commitment to team cooperation and success
• Excellence in customer service and product quality

Work Style:

• Fast-paced and dynamic, responding quickly to customer needs
• Collaborative, requiring close interaction among team members
• Result-oriented, focusing on customer satisfaction and timely service

Self-Assessment Questions:

• Am I comfortable working in a bustling environment?
• Do I excel in interactive team settings?
• Can I handle flexible and varied work schedules?

ASSUMPTION: Those with flexible and adaptable attitudes will thrive in this service-based role characterized by high customer interaction levels.

⚠️ Potential Challenges

• Managing peak-time customer demand efficiently
• Working under varying temperature and environmental conditions
• Adapting to rapid workflow changes
• Ensuring precise orders amidst high volume service times

ASSUMPTION: Challenges stem from operational management and fast-paced activities typical in quick-service environments.

📈 Similar Roles Comparison

• Compared to retail cashier roles, this position demands more varied skills with direct customer interaction
• Offers more advancement opportunities than typical retail positions due to Domino's growth path
• Greater exposure to franchise operations compared to other entry-level service roles

ASSUMPTION: The position's multi-tasking component and potential career path distinguish it from standard industry roles.

📝 Sample Projects

• Streamlining order processing during peak hours
• Participating in team efficiency improvement initiatives
• Assisting in inventory management and stock control projects

ASSUMPTION: Project examples center on familiarizing new recruits with impact-oriented tasks that enhance service quality.

❓ Key Questions to Ask During Interview

• What are the growth opportunities in this position?
• How does the company support its employees in career advancement?
• What strategies are in place to ensure customer satisfaction during peak times?
• What are the specific expectations regarding weekend and evening shifts?
• How does Domino's maintain its service quality consistently across stores?

ASSUMPTION: Questions reflect concerns about personal progression, job environment, and service strategies essential for potential candidates.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant customer service skills and experience
• Be ready for potential phone or on-site interviews
• Showcase flexibility in scheduling when necessary
• Demonstrate enthusiasm for team collaboration and customer satisfaction

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.