Customer Service Rep(05640) - 217 Saint James Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (05640) - 217 Saint James Ave

🔹 Company: Domino's

🔹 Location: Goose Creek, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Deliver excellent customer service with a personable approach.
• Handle order processing both telephonically and in person.
• Ensure neatness and cleanliness in all workspace areas.
• Participate actively in inventory management and stock handling.

ASSUMPTION: This role's focus is on interaction and satisfaction, indicating a strong emphasis on customer-facing skills due to its placement within a service-intensive environment.

📋 Key Responsibilities

✅ Operate all store equipment efficiently.

✅ Stock ingredients from delivery areas to storage and work areas.

✅ Prepare product and ensure quality control.

✅ Receive and process telephone orders accurately.

✅ Maintain cleanliness and sanitation of the facility daily.

ASSUMPTION: Responsibilities outlined suggest a hands-on role with operational and customer interaction tasks, fitting for an entry-level position in a customer-centric business.

🎯 Required Qualifications

Education: Not specified, presumed high school education or equivalent preferred.

Experience: 0-2 years of related experience, with opportunities to learn on the job.

Required Skills:

• Strong verbal communication skills.
• Basic math and monetary transaction skills.
• Ability to follow written instructions.

Preferred Skills:

• Experience in a retail or customer service environment.
• Capability to multitask and handle fast-paced situations.

ASSUMPTION: Skills align with an entry-level position where customer interaction and operational duties are paramount, focusing on fundamental communication and arithmetic abilities.

💰 Compensation & Benefits

Salary Range: Not specified, typically minimum wage or slightly above for entry-level positions in similar industries.

Benefits:

• Employee discounts on products.
• Flexible scheduling to accommodate various needs.
• Opportunities for advancement within the company.

Working Hours: Typical full-time hours; flexibility can be expected depending on store operations.

ASSUMPTION: Benefits are assumed based on typical offerings in similar franchise operations, focusing on employee flexibility and potential growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically quick-service delivery and customer satisfaction.

Company Size: 10,001+ employees, offering opportunities for growth and learning within a large, expansive network.

Founded: 1960, with decades of market presence and innovation in delivery services.

Company Description:

• Globally recognized for delivering quality pizza and other products.
• Strong emphasis on technology integration and customer satisfaction.
• Operates in approximately 17,100 stores across 90+ markets worldwide.

Company Specialties:

• Pizza and sandwiches.
• Digital innovation in order processing.
• Strategic marketing and data analytics.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Information is based on the provided company description and typical characteristics of global franchise operations.

📊 Role Analysis

Career Level: Entry-level, aimed at building foundational skills within a supportive team environment.

Reporting Structure: Generally reports to a store manager or shift leader.

Work Arrangement: Full-time, on-site to fully engage with store operations and customer interactions.

Growth Opportunities:

• Potential to advance into supervisory or management roles.
• Skill development in customer service and operations management.
• Access to ongoing training and support from leadership.

ASSUMPTION: Growth opportunities are inferred based on typical career trajectories within the retail and franchise industries.

🌍 Location & Work Environment

Office Type: Fast-paced retail setting focused on service delivery.

Office Location(s): 217 Saint James Ave, Goose Creek, SC.

Geographic Context:

• Located in a growing suburban community.
• Offers a diverse client base with an emphasis on local services.
• Strategically positioned for easy customer access.

Work Schedule: Rotational scheduling with potential evening and weekend shifts customary in retail environments.

ASSUMPTION: Assumptions about the work environment are based on general retail operations and provided location details.

💼 Interview & Application Insights

Typical Process:

• Submit online application via the company website.
• Initial phone screening to assess basic qualifications.
• In-person interview focusing on situational and behavioral questions.

Key Assessment Areas:

• Customer service aptitude and interaction skills.
• Ability to work effectively in a team setting.
• Handling of operational tasks and responsibilities.

Application Tips:

• Highlight any prior customer service experience.
• Demonstrate flexibility and willingness to learn.
• Show enthusiasm for working in a fast-paced environment.

ATS Keywords: Customer Service, Teamwork, Order Processing, Communication Skills, Inventory Management

ASSUMPTION: Insight into the application process is based on typical franchising recruitment and hiring practices.

🛠️ Tools & Technologies

• POS Systems for order processing.
• Inventory management software.
• Standard kitchen and operational equipment.

ASSUMPTION: Tools and technologies are inferred based on standard retail and food service operations in similar settings.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction.
• Focus on innovation and continuous improvement.
• Teamwork and community service.

Work Style:

• Adaptable and responsive to dynamic environments.
• Collaborative team player mindset.
• Proactive and customer-oriented approach.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced, customer-focused setting?
• Can I effectively communicate and solve problems on the fly?
• Do I thrive in team-oriented work environments?

ASSUMPTION: Cultural fit considerations are made based on generally known values and the operational ethos of the franchise industry.

⚠️ Potential Challenges

• Managing high volumes of customer orders simultaneously.
• Maintaining composure in a fast-paced environment.
• Balancing team duties with customer interactions.
• Adapting to shift work and potential schedule changes.

ASSUMPTION: Challenges highlighted are typical for roles involving direct customer interaction and operational multitasking in the service industry.

📈 Similar Roles Comparison

• Customer service roles in similar food franchises.
• Retail associate positions requiring operational and customer-facing skills.
• Entry-level positions offering growth into supervisory roles.

ASSUMPTION: Comparison is drawn based on functional similarity to other customer service-driven positions in the retail and food sectors.

📝 Sample Projects

• Developing customer service improvement plans.
• Assisting in the rollout of a new menu item or promotional campaign.
• Coordinating an inventory audit for the store.

ASSUMPTION: Project examples assume common tasks within a retail setting aimed at enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How is performance typically measured in this role?
• What are the growth opportunities within the team or organization?
• How do you handle peak hours, and what support is available during these times?
• Can you describe the team dynamic and management style?

ASSUMPTION: Questions assume a focus on career growth, team support, and operational clarity within the company structure.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a possible phone screening by reviewing customer service fundamentals.
• Have examples ready of previous teamwork or customer interaction experiences.
• Follow up with the recruitment team a week after applying if no response.
• Set up alerts for similar job postings to keep updated with new opportunities.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.