Customer Service Rep(05642) - 1216 N Main St

📌 Core Information

🔹 Job Title: Customer Service Rep(05642) - 1216 N Main St

🔹 Company: Domino's

🔹 Location: Summerville, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service in person and over the phone
• Preparing and processing customer orders
• Maintaining a clean and organized workplace
• Supporting colleagues in various tasks as needed

ASSUMPTION: The role is designed to engage employees in both customer service and operational duties to foster a versatile skill set.

📋 Key Responsibilities

✅ Take and process orders over the phone and in person

✅ Prepare products and ensure quality standards

✅ Maintain cleanliness in the facility

✅ Operate equipment as required

✅ Stock ingredients and manage inventory

✅ Complete associated paperwork

ASSUMPTION: Responsibilities are aimed at ensuring high service standards and operational efficiency within a fast-paced environment.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or retail environment

Required Skills:

• Basic math skills for handling transactions
• Strong communication skills, both verbal and written
• Ability to lift up to 50 pounds

Preferred Skills:

• Experience in the food service industry
• Familiarity with inventory management practices

ASSUMPTION: The position caters to individuals with minimal experience but the potential to learn quickly and adapt.

💰 Compensation & Benefits

Salary Range: Not specified – commonly ranges for similar positions are between $10-$15 per hour in the region.

Benefits:

• Opportunities for career advancement
• Flexible scheduling options
• Employee discounts on products

Working Hours: Full-time, 40 hours per week with potential for overtime

ASSUMPTION: Benefits reflect standard offerings typical in the food service sector, focusing on personal growth and flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – a dynamic and customer-focused environment

Company Size: Over 10,001+ employees, suggesting a well-established corporate structure with ample resources

Founded: 1960

Company Description:

• Leader in the pizza delivery sector
• Innovative in digital and customer service approaches
• Strong franchise model encouraging community presence

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The franchise maintains a supportive environment while leveraging Domino's recognized brand for stability and growth opportunities.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals beginning their professional journey

Reporting Structure: Reports to store management

Work Arrangement: On-site, requiring physical presence at the store location

Growth Opportunities:

• Potential advancement to supervisory roles
• Skill development in customer service and operations
• Opportunities to work within other franchise locations

ASSUMPTION: The role is designed to serve as a stepping stone for higher-level management positions within the franchise network.

🌍 Location & Work Environment

Office Type: Retail setting within a fast-paced food service environment

Office Location(s): 1216 N Main St, Summerville, SC

Geographic Context:

• Located in a busy commercial district
• Accessible public transport options
• Close-knit community atmosphere conducive to local engagement

Work Schedule: Includes evenings and weekends to meet peak business hours

ASSUMPTION: This location benefits from local foot traffic, supporting a steady influx of customers.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening with HR or store manager
• In-person interview at the store location

Key Assessment Areas:

• Communication skills and ability to interact with customers
• Problem-solving capabilities in a fast-paced environment
• Willingness and ability to learn quickly

Application Tips:

• Highlight any prior customer service experience
• Showcase your ability to work in team-oriented settings
• Be ready to discuss your availability and willingness to work flexible hours

ATS Keywords: Customer Service, Order Processing, Communication, Teamwork, Problem Solving

ASSUMPTION: The application process is straightforward, focusing on identifying candidates who fit the customer service culture.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• Basic office and kitchen equipment
• Inventory management software

ASSUMPTION: Familiarity with these tools would facilitate a smoother transition into the role, though training is typically provided.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Community engagement
• Team collaboration

Work Style:

• Adaptable and flexible approach
• Emphasis on customer-first interactions
• Proactive problem-solving attitude

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I maintain a positive attitude while multitasking?
• Am I interested in advancing within a large franchise?

ASSUMPTION: The cultural fit should align with Domino's values of teamwork, customer service, and community involvement.

⚠️ Potential Challenges

• Balancing high volumes of customer orders during peak times
• Maintaining quality service under pressure
• Adapting to changes in menu or service procedures
• Managing inventory efficiently

ASSUMPTION: Overcoming these challenges will require strong organizational skills and the ability to work collaboratively.

📈 Similar Roles Comparison

• Similar responsibilities to fast-food customer service roles in terms of order processing
• Focus on both service and operational tasks compared to purely customer-facing roles
• Offers potential career progression paths within a large franchise network

ASSUMPTION: The role is designed to provide a well-rounded experience in both customer service and store operations.

📝 Sample Projects

• Launch a new promotional campaign in-store
• Organize and restock inventory in an efficient layout
• Develop a team-building event to enhance employee engagement

ASSUMPTION: The role may involve projects aimed at improving efficiency and customer satisfaction.

❓ Key Questions to Ask During Interview

• What opportunities for growth exist within this role?
• How is success measured for a Customer Service Rep here?
• Can you describe a typical day in this position?
• What kind of training and support is provided?
• How does this store integrate with the wider Domino's franchise network?

ASSUMPTION: These questions will help assess compatibility with the role and alignment with long-term goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone interview
• Be ready for an in-person discussion to explore your fit with the team
• Follow up on your application status if necessary

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.