Customer Service Rep(05648) - 280 N Church St,

📌 Core Information

🔹 Job Title: Customer Service Rep (05648)

🔹 Company: Domino's

🔹 Location: Spartanburg, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by answering phones and assisting customers.
• Participating in the pizza-making process with other team members.
• Working flexible hours in a fun and dynamic environment.
• Contributing to the team's overall success by maintaining a high level of enthusiasm and service quality.

ASSUMPTION: The job emphasizes flexibility, teamwork, and customer interaction, likely appealing to individuals seeking a dynamic, fast-paced workplace.

📋 Key Responsibilities

✅ Answer customer phone calls and provide assistance as needed.

✅ Participate actively in preparing and making pizzas.

ASSUMPTION: The responsibilities suggest a dual focus on customer service and operational tasks, indicating a need for versatility and multitasking.

🎯 Required Qualifications

Education: Not specified; typical requirements could include a high school diploma or equivalent.

Experience: 0-2 years in customer service or similar roles.

Required Skills:

• Excellent customer service abilities
• Strong communication skills
• Problem-solving capabilities

Preferred Skills:

• Familiarity with pizza preparation or food service
• Previous teamwork experience in a fast-paced environment

ASSUMPTION: While educational requirements are not specified, skills and experience in customer service and teamwork are crucial.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level roles in the customer service sector.

Benefits:

• Flexible working hours
• A fun and lively work environment
• Potential for growth within the company

Working Hours: 40 hours per week with flexible scheduling options

ASSUMPTION: Given the focus on flexibility and environment, this role might suit those seeking work-life balance and a harmonious workplace culture.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Domino's operates as a leading brand in the global pizza delivery market.

Company Size: Over 10,001 employees, offering stability and ample opportunities for career progression.

Founded: 1960 - With decades of industry experience, Domino's has continuously innovated in food and customer service.

Company Description:

• A leader in global pizza delivery with a focus on technology and customer satisfaction
• Engages in a dynamic corporate and franchise structure
• Innovative with a commitment to being the best pizza company in every neighborhood

Company Specialties:

• Pizza and Food Services
• Digital and Technology Innovations
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global leader, Domino's offers a well-structured environment with ongoing innovation, reflecting industry leadership and employee growth prospects.

📊 Role Analysis

Career Level: Entry-level ideal for individuals starting their career or looking to gain experience in customer service and retail operations.

Reporting Structure: Likely reports to a store manager or shift supervisor, providing a supportive team atmosphere.

Work Arrangement: On-site roles require full participation in daily operations and teamwork.

Growth Opportunities:

• Potential for advancement to supervisory roles
• Skill development in customer service and food preparation
• Transferable skills applicable to other customer-facing roles

ASSUMPTION: The position may serve as a stepping stone for future opportunities within Domino's, fostering employee development.

🌍 Location & Work Environment

Office Type: Retail/storefront setting

Office Location(s): 280 N Church St, Spartanburg, South Carolina

Geographic Context:

• Located in a bustling community with ease of access to urban amenities
• Strategic location offers a customer-rich environment
• Part of a vibrant local economy supporting business growth

Work Schedule: Flexible scheduling aligns with store operating hours, including evenings and weekends.

ASSUMPTION: The on-site nature implies a need for flexibility and the ability to handle various work shifts.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial screening interview with HR or store manager
• In-person interview focusing on skills and experience

Key Assessment Areas:

• Customer service skills
• Ability to work in a team
• Problem-solving in a fast-paced environment

Application Tips:

• Highlight relevant customer service or retail experience
• Demonstrate flexibility and team-oriented mindset
• Prepare to discuss scenarios in customer interaction

ATS Keywords: Customer Service, Pizza Making, Communication, Teamwork

ASSUMPTION: The selection process may prioritize candidates with a proactive approach and a customer-focused attitude.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic kitchen equipment for food preparation

ASSUMPTION: Familiarity with current POS systems and in-store technology is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Innovation and growth
• Focus on customer satisfaction

Work Style:

• Team-oriented collaborative approach
• Adaptable to fast-paced work environments
• Enthusiastic and customer-focused demeanor

Self-Assessment Questions:

• Am I comfortable working in an on-site, busy setting?
• Do I enjoy team collaboration and dynamic tasks?
• Can I maintain enthusiasm during peak working hours?

ASSUMPTION: Candidates should assess compatibility with a busy, customer-driven environment emphasizing teamwork and flexibility.

⚠️ Potential Challenges

• Adjusting to varying shifts including nights and weekends
• Meeting high customer service demands during rush hours
• Balancing multiple responsibilities between customer service and operations
• Maintaining product and service standards consistently

ASSUMPTION: The role demands high resilience and adaptability due to its dynamic and often unpredictable nature.

📈 Similar Roles Comparison

• Similar positions may exist in other food retail or quick-service industries
• Customer interaction roles in call centers may offer transferable skills
• Entry-level retail positions with a focus on customer satisfaction

ASSUMPTION: Comparable roles in other sectors emphasize customer service skills, implying broader career movement opportunities.

📝 Sample Projects

• Implementing a customer feedback improvement system
• Leading team initiatives for enhancing service speed and efficiency
• Organizing store events to boost community engagement

ASSUMPTION: While the listing doesn't specify projects, engagement in team projects is likely regarding store operation and community involvement.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How does the company support employee growth and development?
• What are the expectations for shift availability and flexibility?
• How is success measured for this position?
• What is the team dynamic like within this store location?

ASSUMPTION: Candidates should clarify expectations and team dynamics to ensure alignment with personal career goals and job demands.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience in customer service
• Reach out to the store manager for any additional information if necessary
• Be ready for an in-person interview, focusing on skills and enthusiasm
• Follow up post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.