Customer Service Rep(05659) - 99 Westedge St Suite 1400

📌 Core Information

🔹 Job Title: Customer Service Rep (05659) - 99 Westedge St Suite 1400

🔹 Company: Domino's

🔹 Location: Charleston, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service in person and via phone
• Managing inventory and maintaining a clean store environment
• Preparing products according to company guidelines
• Operating equipment efficiently and safely

ASSUMPTION: Customer Service Reps are expected to handle a variety of tasks crucial for the smooth operation of the store, contributing to both customer satisfaction and the efficiency of the service process.

📋 Key Responsibilities

✅ Operate all equipment safely and effectively

✅ Prepare products and ensure quality standards

✅ Manage inventory and stock ingredients

✅ Receive and process telephone orders accurately

✅ Maintain a clean and organized work environment

✅ Ensure all equipment and facilities are cleaned daily

ASSUMPTION: Responsibilities are aligned with maintaining store operations and providing excellent customer service while complying with safety and cleanliness standards.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field preferred

Required Skills:

• Strong communication skills
• Basic mathematical abilities
• Ability to lift up to 50 pounds

Preferred Skills:

• Experience in a fast-paced retail environment
• Proficiency with order processing software

ASSUMPTION: Ordinarily, customer service roles at Domino's expect foundational skills, with additional experience enhancing candidacy.

💰 Compensation & Benefits

Salary Range: Not specified; typically industry-standard for entry-level positions

Benefits:

• Employee discounts
• Flexible scheduling options
• Opportunities for career advancement

Working Hours: Typical full-time week; 40 hours with potential for overtime

ASSUMPTION: Benefits likely include standard offerings for franchise locations; confirming details with the employer is advisable.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants with a focus on fast food delivery services

Company Size: 10,001+ employees, indicative of a large, well-established organization

Founded: 1960, with a strong historical presence in the international market

Company Description:

• Renowned for its innovative digital ordering systems
• Strong franchise network contributing to global presence
• Focus on quality and customer satisfaction

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Digital Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s robust digital presence and global operations facilitate extensive growth opportunities and diverse career paths.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting their careers or seeking to gain experience in customer service

Reporting Structure: Typically reports to shift supervisor or store manager

Work Arrangement: Full-time, on-site within a retail store setting

Growth Opportunities:

• Opportunity to advance to supervisory roles
• Potential career paths to management positions
• Access to training programs for skill development

ASSUMPTION: Entry roles often act as gateways to numerous higher-level opportunities within the franchised network.

🌍 Location & Work Environment

Office Type: Retail store with an operational area

Office Location(s): 99 Westedge St Suite 1400, Charleston, SC, United States

Geographic Context:

• Located in the vibrant city of Charleston
• Access to local amenities and public transportation
• Part of a community-focused neighborhood

Work Schedule: Varies by shift; likely includes evenings and weekends

ASSUMPTION: The environment is fast-paced and customer-facing, demanding adaptability and strong interpersonal skills.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone interview
• In-person interview at the store

Key Assessment Areas:

• Customer service aptitude
• Problem-solving abilities
• Teamwork and collaboration skills

Application Tips:

• Highlight relevant experience and customer service skills
• Emphasize reliability and willingness to learn
• Prepare examples of past teamwork experience

ATS Keywords: Customer Service, Communication, Order Processing, Inventory Management

ASSUMPTION: The application process will focus on service-related competencies and applicants' fit within the team-oriented culture.

🛠️ Tools & Technologies

• Telephonic order processing systems
• POS (Point of Sale) software
• Basic kitchen equipment

ASSUMPTION: Familiarity with retail and restaurant technology will aid in operational efficiency but is not essential for initial employment.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on teamwork
• Dedication to continuous improvement

Work Style:

• Fast-paced and dynamic
• Requires flexibility and adaptability
• Emphasizes cooperation and support

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with customers?
• Are you looking for a role with growth potential?

ASSUMPTION: Cultural fit is crucial; potential employees should align with values of teamwork and customer-centricity to thrive.

⚠️ Potential Challenges

• Managing high traffic and quick service times
• Balancing multiple tasks simultaneously
• Adapting to schedule changes
• Maintaining quality under pressure

ASSUMPTION: Challenges are typical of the food service industry, particularly in busy franchise locations.

📈 Similar Roles Comparison

• Similar roles typically require strong communication and problem-solving skills
• Opportunities to learn and advance are hallmarks of franchise businesses
• Customer Service roles involve direct impact on brand reputation

ASSUMPTION: Comparisons provide insights into role expectations and growth prospects across similar industry positions.

📝 Sample Projects

• Leading a promotional campaign to increase sales
• Developing a system to enhance customer satisfaction surveys
• Organizing a team-building event for increased morale

ASSUMPTION: Employees are encouraged to undertake projects that enhance service delivery and contribute to team cohesion.

❓ Key Questions to Ask During Interview

• What does success look like in this position?
• How does Domino’s support employee development and growth?
• Can you describe a typical day in this role?
• What are the biggest challenges for this team?
• How is performance measured and reviewed?

ASSUMPTION: Questions should focus on growth, company support, and day-to-day operations for accurate role understanding.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant skills and experience
• Practice common interview questions in the customer service sector
• Reach out to current employees for insights on company culture
• Check the status of your application regularly for updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.