Customer Service Rep(0567) - 2018 Gerstner Memorial Dr

📌 Core Information

🔹 Job Title: Customer Service Rep(0567) - 2018 Gerstner Memorial Dr

🔹 Company: Domino's

🔹 Location: Lake Charles, Louisiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to provide a cheerful experience while taking orders.
• Maintaining cleanliness and sanitation in the store.
• Operating and managing store equipment efficiently.
• Learning and utilizing time management and multi-tasking skills in a fast-paced environment.

ASSUMPTION: This role involves direct customer interaction, requiring a positive and friendly demeanor to enhance customer satisfaction.

📋 Key Responsibilities

✅ Provide a fun, happy, and exciting environment for our Customers while taking orders.

✅ Uphold and represent a rock-solid brand image.

✅ Ensure stores are kept clean and sanitized for team and customers.

✅ Make perfect products consistently.

✅ Learn organizational and inventory skills.

✅ Execute time management skills and multi-task efficiently.

✅ Operate all equipment inside the store.

ASSUMPTION: The responsibilities suggest a dynamic role with opportunities for improving customer interaction skills and gaining operational experience.

🎯 Required Qualifications

Education: Not specified.

Experience: No prior experience required, open to entry-level candidates.

Required Skills:

• Strong communication skills
• Basic math skills
• Ability to lift up to 25 pounds

Preferred Skills:

• Outgoing and positive attitude
• Adaptability in a diverse work environment

ASSUMPTION: Preferred skills suggest some social skills and adaptability are advantageous due to the diverse team environment.

💰 Compensation & Benefits

Salary Range: Not specified; likely follows industry standards for entry-level positions.

Benefits:

• Medical, dental, vision insurance for CSRs averaging 30+ hours per week
• 401K program
• Flexible work hours with competitive pay
• Discounts on products

Working Hours: Full-time with flexibility; variable hours per week depending on scheduling needs.

ASSUMPTION: Compensation might include performance-based bonuses; benefits are offered to align with industry practices.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; known for innovation in technology and diverse menu offerings.

Company Size: 10,001+ employees, indicating a well-established global structure with potential for career growth.

Founded: 1960; historically a leader in pizza delivery services worldwide.

Company Description:

• Emphasizes fun and innovation in team activities.
• Strong commitment to customer satisfaction through technology and new menu offerings.
• Operates over 17,100 stores in 90+ markets globally.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Digital Strategy

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's global presence and innovative culture promise potential for advancing into varied roles, particularly those involving technology.

📊 Role Analysis

Career Level: Entry-level position with opportunities to progress in-store roles or management.

Reporting Structure: Likely reports to store or shift manager.

Work Arrangement: On-site engagement providing direct customer interaction, crucial for developing communication skills.

Growth Opportunities:

• Potential to manage a Domino's store or franchise
• Access to RPM Pizza College for advanced training
• Skill development in team management and customer solutions

ASSUMPTION: Growth potential is robust, with a clear path from entry-level to management, given performance and commitment.

🌍 Location & Work Environment

Office Type: In-store, customer-facing role.

Office Location(s): 2018 Gerstner Memorial Dr, Lake Charles, Louisiana.

Geographic Context:

• Located in a vibrant community with diverse customer base
• Accessible via major roads in Lake Charles
• Opportunity to engage with local events and initiatives

Work Schedule: Typically includes evenings and weekends due to peak customer hours.

ASSUMPTION: Lake Charles location suggests a diverse customer demographic, providing a rich environment for developing customer service skills.

💼 Interview & Application Insights

Typical Process:

• Submit application online through the Domino's career portal
• Complete an initial phone interview
• Attend an on-site interview with the store manager

Key Assessment Areas:

• Customer service aptitude
• Ability to handle multiple tasks effectively
• Adaptability in a fast-paced environment

Application Tips:

• Highlight any customer service experience on your resume
• Prepare examples of problem-solving in customer interactions
• Express enthusiasm for joining the Domino’s team and learning opportunities

ATS Keywords: Customer Service, Team Player, Communication Skills, Multi-tasking, Problem Solving, Adaptability

ASSUMPTION: Emphasizing adaptability and a customer-centric approach is critical during the application process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management applications
• Store management software

ASSUMPTION: Familiarity with basic digital tools will streamline operations and enhance store efficiency.

👔 Cultural Fit Considerations

Company Values:

• Dedication to customer service excellence
• Commitment to innovation and continuous improvement
• Focus on community and teamwork

Work Style:

• Fast-paced and collaborative environment
• Encourages individuality and personal style
• Supportive of cross-functional learning and growth

Self-Assessment Questions:

• Am I comfortable in a customer-facing role?
• Can I handle multiple tasks in a fast-paced setting?
• Do I prefer a role that offers growth and learning opportunities?

ASSUMPTION: The company values highly motivate collaborative and customer-focused roles, ideal for those seeking to make a difference locally.

⚠️ Potential Challenges

• Handling high volume of customers during peak times
• Maintaining quality and service standards simultaneously
• Adjusting to shift work, including nights and weekends
• Navigating occasional customer dissatisfaction

ASSUMPTION: Applicants should be prepared for dynamic environments, with challenges providing room for developing resilience and problem-solving skills.

📈 Similar Roles Comparison

• Similar to roles in fast-food service industries but with more extensive development opportunities
• Offers technological engagement unlike many customer service positions
• Opportunity for advancement into franchise ownership, not typical in similar roles

ASSUMPTION: Prior experience in any customer service position is beneficial, but unique technological opportunities distinguish this role.

📝 Sample Projects

• Participating in store marketing events to boost customer engagement
• Involvement in community outreach programs sponsored by Domino's
• Leading a cleanliness and efficiency initiative in the store

ASSUMPTION: Potential sample projects might vary, but always focus on increasing efficiency and community involvement.

❓ Key Questions to Ask During Interview

• What career growth opportunities are available within Domino's?
• How does Domino's support personal and professional development?
• Can you describe the team dynamics in this store?
• What are the expected challenges during peak hours?
• How does Domino’s integrate new technologies in its operations?

ASSUMPTION: These questions focus on growth potential and cultural fit, key aspects in entry-level roles aiming for advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone interview by reviewing potential questions
• Dress appropriately for an in-person interview focusing on professionalism
• Research Domino’s company values and recent innovations
• Reach out with post-interview follow-up messages to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.