Customer Service Rep(05688) - 264 John St.

📌 Core Information

🔹 Job Title: Customer Service Representative (05688) - 264 John St.

🔹 Company: Domino's

🔹 Location: Lake City, South Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers via phone to ensure a seamless experience.
• Participating actively in food preparation, including making pizzas.
• Maintaining cleanliness and organization in the store environment.
• Fostering a positive team atmosphere and exhibiting a can-do attitude.

ASSUMPTION: Unspecified job aspects such as shifts and specific interactions are assumed to be typical for entry-level customer service roles in the food industry. This includes flexible hours and high interaction with team members and customers.

📋 Key Responsibilities

✅ Answering customer phone calls efficiently.

✅ Assisting in the preparation and assembly of pizzas.

✅ Undertaking cleaning duties to uphold store presentation and safety standards.

✅ Contributing positively to the team dynamic.

ASSUMPTION: Responsibilities may also include managing cash registers, which is common in similar roles although not specifically mentioned.

🎯 Required Qualifications

Education: Not specified

Experience: None specifically required; suitable for entry-level applicants.

Required Skills:

• Excellent customer service skills
• Ability to work as part of a team
• Strong interpersonal communication

Preferred Skills:

• Previous experience in a customer service role
• Basic knowledge of pizza preparation

ASSUMPTION: Skills in additional areas such as multitasking and problem-solving are highly beneficial although not listed.

💰 Compensation & Benefits

Salary Range: Not specified, typical range for similar roles in the area may apply.

Benefits:

• Employee discounts
• Flexible schedule opportunities
• Potential for overtime pay

Working Hours: Full-time; approximately 40 hours per week, flexibility might be required.

ASSUMPTION: Benefits stated are typical for similar positions; specific benefits should be confirmed directly with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, offering global opportunities for career growth.

Founded: 1960, with a rich history of innovation in the pizza industry.

Company Description:

• Global leader in pizza delivery with a passionate team.
• Innovative approaches, like app-based ordering and new menu development.
• Operates around 17,100 stores in over 90 markets worldwide.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company culture embraces innovation and customer-centricity with a global mindset.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting their career in customer service.

Reporting Structure: Reports to a store manager or assistant manager.

Work Arrangement: Available for on-site, collaborative work environments.

Growth Opportunities:

• Potential for promotions within the store
• Cross-training in multiple store roles
• Opportunity to develop management skills

ASSUMPTION: Expected growth is supported by Domino's robust training programs and internal promotion preference.

🌍 Location & Work Environment

Office Type: Retail store environment.

Office Location(s): 264 John St., Lake City, South Carolina.

Geographic Context:

• Small town with a community-focused living experience
• Access to customer foot traffic from local surroundings
• Potential to engage with a diverse local customer base

Work Schedule: Weekly schedule may include weekends and evenings, typical in retail operations.

ASSUMPTION: The location offers a supportive community with stable demand for services.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone interview or screening
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service proficiency
• Teamwork and collaboration skills
• Adaptability within the service environment

Application Tips:

• Highlight any previous retail or food service experience
• Emphasize customer service skills and team player attitude
• Prepare examples of past problem-solving scenarios

ATS Keywords: Customer Service, Team Player, Retail Experience, Food Service

ASSUMPTION: Common hiring practices in the industry are assumed, such as the emphasis on service abilities and team fit.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for transaction processing
• Phone systems for customer interactions
• Basic kitchen machinery for preparation tasks

ASSUMPTION: Role requires familiarity with common retail service technologies and tools.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Drive for continuous improvement
• Emphasis on teamwork

Work Style:

• Fast-paced and energetic environment
• Focus on collaborative problem-solving
• Flexible and adaptable to shifts in workload

Self-Assessment Questions:

• Can I thrive in a fast-paced, customer-focused environment?
• Am I able to work efficiently with a diverse team?
• Do I maintain a positive attitude under pressure?

ASSUMPTION: Values and work style inferred from industry standards and company reputation.

⚠️ Potential Challenges

• Handling peak service hours
• Balancing multiple tasks simultaneously
• Maintaining consistency in product quality
• Adapting to evolving customer needs

ASSUMPTION: Challenges typical of retail service roles with high customer interaction are expected.

📈 Similar Roles Comparison

• Similar roles may offer varied workplace environments depending on the brand
• Compensation packages can differ based on location and company size
• Growth opportunities may be more extensive in larger franchise operations

ASSUMPTION: Comparisons are generalized based on typical customer service roles within the food industry.

📝 Sample Projects

• Leading a store cleanliness initiative
• Developing a customer satisfaction feedback loop
• Coordinating local marketing events

ASSUMPTION: Sample projects are illustrative of typical opportunities for initiative-taking within this role.

❓ Key Questions to Ask During Interview

• What are the busiest times for this location and how do we manage high customer volumes?
• What training programs does Domino’s offer for career advancement?
• Can you describe the team culture at this store?
• How is performance measured and reviewed?
• What are the typical challenges faced by new hires in this position?

ASSUMPTION: Questions are tailored to elicit detailed insights about role expectations and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Domino's Careers Portal
• Prepare for a potential phone screening call
• Gather references and have them ready if requested
• Arrive on time for any scheduled interviews
• Follow up with a thank-you email post-interview to express your continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.