Customer Service Rep(05762) - 3100 Washington Road

📌 Core Information

🔹 Job Title: Customer Service Rep(05762) - 3100 Washington Road

🔹 Company: Domino's

🔹 Location: Martinez, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging customer interactions via phone and in person.
• Maintaining cleanliness and organization of the workspace.
• Creating pizzas and other food items following Domino's standards.
• Contributing to team efforts for superior customer service.

ASSUMPTION: The job is positioned as an entry-level role ideal for developing customer service skills. Candidates will learn hands-on pizza-making techniques and be involved in daily operations.

📋 Key Responsibilities

✅ Greet customers and take orders with enthusiasm.

✅ Operate the cash register and process payments accurately.

✅ Prepare pizzas and ensure consistency in product quality.

✅ Maintain a clean, organized, and presentable working environment.

✅ Adhere to Domino's grooming and appearance standards.

ASSUMPTION: The duties include both customer interaction and food preparation tasks, with an emphasis on teamwork and maintaining store standards.

🎯 Required Qualifications

Education: Not specified

Experience: Previous experience is not required as training will be provided.

Required Skills:

• Customer service
• Teamwork and collaboration
• Effective communication

Preferred Skills:

• Cash handling experience
• Attention to detail
• Time management skills

ASSUMPTION: This role is accessible to those entering the workforce or seeking additional hours, with priority given to interpersonal and basic operational skills.

💰 Compensation & Benefits

Salary Range: $8.00-$10.00 per hour, plus tips

Benefits:

• Flexible work schedules
• Employee discounts
• Paid training sessions

Working Hours: Full-time or part-time, availability until 10 or 11 PM

ASSUMPTION: Compensation is supplemented by tips, making it potentially attractive for those valuing flexible hours and on-the-job learning opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - specializing in pizza delivery and innovation-driven growth.

Company Size: Over 90,000 employees globally suggesting robust growth and numerous internal opportunities.

Founded: 1960, with decades of market presence and innovation in pizza delivery.

Company Description:

• Global leader in pizza delivery focused on technology-driven service improvements.
• Highly recognized brand with numerous franchising opportunities.
• Committed to community enhancement and employee development.

Company Specialties:

• Pizza
• Technology and Innovation
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is well-regarded for its technology integration and community-oriented business practices, providing a dynamic environment for employees.

📊 Role Analysis

Career Level: Entry-level position suitable for early-career professionals or those seeking career shifts.

Reporting Structure: Reports directly to store supervisors and managers.

Work Arrangement: On-site, with a focus on customer-facing and operational tasks.

Growth Opportunities:

• Advancement to managerial positions within franchises
• Skills development in customer service and food preparation
• Potential to become a franchisee based on performance

ASSUMPTION: With most franchisees having started in entry-level roles, there is significant room for career growth through dedication and performance.

🌍 Location & Work Environment

Office Type: Retail store environment focusing on customer interaction and product preparation.

Office Location(s): 3100 Washington Road, Martinez, Georgia

Geographic Context:

• Situated in a customer-centric part of Martinez, GA
• Accessible to local neighborhoods and markets
• An integral part of the local community's fast-food landscape

Work Schedule: Primarily evenings and weekends, flexible options for students and part-time workers.

ASSUMPTION: The role requires flexibility, catering to busy periods, often in the evenings and weekends. Ideal for those seeking non-traditional hours.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening with HR or hiring manager
• In-person interview focusing on interpersonal skills and availability

Key Assessment Areas:

• Customer service aptitude
• Compatibility with team dynamics
• Flexibility and work ethic

Application Tips:

• Highlight any prior experience in customer service roles
• Emphasize availability for varied shifts
• Prepare to discuss ability to work in a fast-paced environment

ATS Keywords: Customer Service, Pizza Making, Cash Handling, Teamwork, Flexible Hours

ASSUMPTION: The application process is straightforward, emphasizing personality and availability over formal qualifications.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Telephone systems for order taking
• Pizza preparation equipment

ASSUMPTION: Assumes familiarity with basic food service equipment and sales technology, though training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation in service delivery

Work Style:

• Fast-paced and dynamic environment
• Interactive and team-centric
• Encourages creativity in food preparation

Self-Assessment Questions:

• Do I have a positive attitude and enjoy engaging with customers?
• Am I ready to work in a fast-paced environment during peak times?
• Can I contribute to a team-based environment positively?

ASSUMPTION: A cultural fit is essential, with a focus on customer satisfaction and teamwork integral to the role.

⚠️ Potential Challenges

• Handling high-volume orders during peak hours
• Maintaining consistency in pizza quality
• Balancing customer service with operational duties
• Adapting to varied work shifts and the fast pace of service

ASSUMPTION: Challenges are typical of customer-facing roles in fast food, requiring interpersonal skills and adaptability in dynamic situations.

📈 Similar Roles Comparison

• Similar hourly pay and responsibilities as other fast-food service roles
• Opportunities for tips unlike many retail positions
• Focus on artistic food preparation not emphasized in other fast-food jobs

ASSUMPTION: While similar to other fast-food roles, it offers unique art-oriented food preparation experiences and potential for tips.

📝 Sample Projects

• Developing a personalized approach to customer greetings
• Participating in store-specific marketing campaigns
• Involvement in team initiatives to enhance workplace efficiency

ASSUMPTION: Projects often relate to customer engagement or improving store operations, varying by location and current initiatives.

❓ Key Questions to Ask During Interview

• What are the primary challenges faced by the team currently?
• Can you describe a typical working day at Domino's?
• How does Domino's support staff learning and development?
• What are the most important values for this role?
• How does the team handle high-demand situations?

ASSUMPTION: Questions focus on understanding team dynamics, daily operations, and growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight any customer service or similar experiences
• Be ready to discuss your availability and flexibility
• Demonstrate enthusiasm for learning pizza-making and customer service skills
• Complete any required pre-employment screenings

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.