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Customer Service Rep(05805) - 700 Chastain Blvd W

Domino's
Full-time
On-site
Glencoe, Alabama, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(05805) - 700 Chastain Blvd W

πŸ”Ή Company: Domino's

πŸ”Ή Location: Glencoe, Alabama, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: Not specified

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Delivering excellent customer service both over the phone and in-person
  • Retaining knowledge of recipes and product procedures
  • Effective use of point of sale systems
  • Maintaining a positive and energetic interaction with guests

ASSUMPTION: The job requires interaction primarily within the restaurant setting, both over the phone and in person, to assist and make customers smile. The focus is on friendly service and clear communication.

πŸ“‹ Key Responsibilities

βœ… Provide excellent service to guests both over the phone and in the restaurant

βœ… Assist customers with menu selections and questions

βœ… Ensure accurate order processing using the point of sale system

βœ… Maintain a positive and energetic demeanor at all times

ASSUMPTION: Responsibilities imply a focus on customer satisfaction and sales through effective communication and service.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service environment

Required Skills:

  • Customer Service
  • Communication
  • Positive Attitude
  • Energetic Voice
  • Knowledge Retention
  • Reliable Transportation

Preferred Skills:

  • Previous experience in food service
  • Familiarity with point of sale systems

ASSUMPTION: The need for reliable transportation suggests the importance of punctuality and reliability, especially in an on-site role.

πŸ’° Compensation & Benefits

Salary Range: Industry standard rates for entry-level positions in customer service

Benefits:

  • Competitive wages
  • Paid training
  • Flexible schedules
  • Meal discounts
  • Opportunities for advancement

Working Hours: 40 hours per week with potential for flexible scheduling

ASSUMPTION: Compensation packages are likely to be competitive to attract entry-level workers, with promotional opportunities to encourage long-term employment.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants, specifically focusing on pizza delivery and fast casual dining

Company Size: 10,001+ employees, indicating a well-established corporate structure with resources for employee development

Founded: 1960

Company Description:

  • One of the world's top public restaurant brands
  • Focus on innovation and customer satisfaction
  • Operates approximately 17,100 stores in 90+ markets worldwide

Company Specialties:

  • Pizza
  • Sandwiches
  • Marketing
  • Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s is focused on growth and innovation, making it a dynamic workplace for employees who thrive in fast-paced environments.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for individuals starting their career or looking for flexible work

Reporting Structure: Likely reports to a store manager or shift leader

Work Arrangement: On-site, interacting with customers in the restaurant and over the phone

Growth Opportunities:

  • Advancement to supervisory or management roles
  • Training programs to enhance skills
  • Potential to own a franchise in the future

ASSUMPTION: Growth opportunities appear robust, with a clear path from entry-level to management for motivated employees.

🌍 Location & Work Environment

Office Type: Restaurant setting focused on delivery and dine-in service

Office Location(s): 700 Chastain Blvd W, Glencoe, Alabama, United States

Geographic Context:

  • Suburban area providing local community engagement
  • Accessible by car with reliable transportation
  • Nearby amenities for convenience

Work Schedule: Standard 40-hour workweek with potential evening and weekend shifts

ASSUMPTION: The suburban location suggests ease of access, appealing to residents within the area looking for local employment opportunities.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Application submission through Domino's career website
  • Initial phone screening
  • In-person interview with store management
  • Assessment of customer service skills

Key Assessment Areas:

  • Communication effectiveness
  • Customer service aptitude
  • Problem-solving skills

Application Tips:

  • Highlight customer service experience in your resume
  • Emphasize reliability and transportation availability
  • Prepare examples of previous customer interactions

ATS Keywords: Customer service, communication, positive attitude, energetic voice

ASSUMPTION: The application process is designed to filter for candidates with a demonstrated ability to handle fast-paced environments and customer interactions efficiently.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) systems
  • Telephone systems for customer interaction
  • Possibly online order management tools

ASSUMPTION: Familiarity with technology is beneficial but not required, as training is likely provided.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation and continuous improvement
  • Growth and advancement opportunities for employees

Work Style:

  • Team-oriented
  • Fast-paced and dynamic
  • Service-driven

Self-Assessment Questions:

  • Do I enjoy interacting with customers regularly?
  • Can I maintain a positive attitude during busy hours?
  • Am I looking for a company with growth opportunities?

ASSUMPTION: A cultural fit at Domino’s involves being service-oriented, adaptable to change, and enjoying teamwork.

⚠️ Potential Challenges

  • Managing multiple customer interactions simultaneously
  • Adapting to peak hour pressures
  • Learning and retaining product knowledge quickly
  • Ensuring reliability and punctuality

ASSUMPTION: Challenges may include high-volume interactions and maintaining service quality during peak periods.

πŸ“ˆ Similar Roles Comparison

  • Similar to roles in other fast-food and quick-service restaurants
  • Comparatively more focused on advancement opportunities
  • Unique potential for franchise ownership

ASSUMPTION: Similar roles exist in various restaurant chains; however, Domino’s stresses advancement, which sets it apart.

πŸ“ Sample Projects

  • Customer service initiative to improve satisfaction ratings
  • Training program participation for new employees
  • Sales strategy to drive order efficiency

ASSUMPTION: Projects may involve operational efficiency and customer interaction improvements.

❓ Key Questions to Ask During Interview

  • What does a typical day look like for this role?
  • How does the company support skill development and career advancement?
  • What is the team dynamic like?
  • Are there opportunities for cross-training in other restaurant functions?
  • What is the expected timeframe for career advancement?

ASSUMPTION: Questions should focus on daily responsibilities, growth, and team interaction to gauge fit.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare a resume highlighting relevant experience
  • Be ready for a phone screening to discuss your background
  • Attend an in-person interview if selected
  • Stay available for follow-up communications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.