Customer Service Rep(05813) - 2115 E. Main Suite 1

📌 Core Information

🔹 Job Title: Customer Service Rep(05813) - 2115 E. Main Suite 1

🔹 Company: Domino's

🔹 Location: Dothan, Alabama, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a fun, fast-paced environment
• Handling orders and customer queries both in person and over the phone
• Ensuring high-quality food preparation and adherence to hygiene standards
• Opportunities for career growth within Domino's

ASSUMPTION: This job likely involves varied shifts, including evenings and weekends, given the nature of pizza delivery service.

📋 Key Responsibilities

✅ Demonstrate a friendly, positive attitude and excellent customer service skills

✅ Take and process orders over the phone and in person

✅ Manage customer concerns promptly and effectively

✅ Handle cash transactions and upsell Domino's products

✅ Prepare high-quality pizzas and manage food safety

✅ Perform general cleaning duties and operate store equipment

✅ Handle inventory management, including stock and paperwork

ASSUMPTION: Responsibilities may require multitasking in a dynamic store environment.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred, but not specified

Experience: Customer service experience advantageous

Required Skills:

• Positive attitude and excellent customer service
• Strong verbal and written communication
• Basic math skills and cash handling

Preferred Skills:

• Experience in food preparation and safety
• Inventory management skills

ASSUMPTION: Skills such as teamwork and adaptability are implicit in the collaborative store environment.

💰 Compensation & Benefits

Salary Range: Not specified; likely industry standard for entry-level customer service roles

Benefits:

• Training and career development opportunities
• Flexible working hours
• Employee discounts

Working Hours: Full-time, 40 hours per week, with shift flexibility

ASSUMPTION: Benefits likely include industry-standard perks such as employee meals and flexible scheduling.

📌 Applicant Insights

🔍 Company Context

Industry: Domino's operates within the restaurants and food services industry.

Company Size: 10,001+ employees, providing a vast network and career mobility

Founded: 1960, with extensive growth into an international brand

Company Description:

• Recognized as a leader in pizza delivery worldwide
• Known for innovative technology solutions in customer service
• Emphasizes employee development and fun workplace culture

Company Specialties:

• Pizza and food delivery
• Digital ordering technologies
• Marketing and franchise operations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s broad international presence suggests significant industry leadership.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in customer service

Reporting Structure: Reports to store managers and franchise owners

Work Arrangement: Mandatory on-site role

Growth Opportunities:

• Advancement to management roles within the store
• Potential for franchise ownership
• Transfer opportunities within global locations

ASSUMPTION: Rapid growth is available due to the company's emphasis on promoting from within.

🌍 Location & Work Environment

Office Type: Local Domino's store outlet

Office Location(s): 2115 E. Main Suite 1, Dothan, AL

Geographic Context:

• Central location within Dothan, providing easy customer access
• Proximity to residential areas facilitating fast delivery services
• Part of a bustling commercial area with high foot traffic

Work Schedule: Varies, with potential for evening and weekend shifts

ASSUMPTION: The store location implies a customer-focused environment with busy peak hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at store location

Key Assessment Areas:

• Communication skills
• Cultural fit with Domino’s fun and fast-paced environment
• Problem-solving and customer interaction capabilities

Application Tips:

• Be prepared to discuss past customer service experiences
• Demonstrate a positive attitude and willingness to learn
• Highlight any experience with similar tasks or sectors

ATS Keywords: Customer Service, Food Preparation, Cash Handling, Teamwork, Positive Attitude

ASSUMPTION: The application process emphasizes customer service aptitude and adaptability.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephonic ordering systems
• Food preparation equipment and ovens

ASSUMPTION: Familiarity with basic retail technologies is required, given the focus on order and payment systems.

👔 Cultural Fit Considerations

Company Values:

• Focus on fun and positivity in the workplace
• Commitment to customer satisfaction and service excellence
• Emphasis on growth and employee empowerment

Work Style:

• High energy and interactive environment
• Adaptability to fast-paced tasks
• Collaborative team-oriented culture

Self-Assessment Questions:

• Can you thrive in a fast-paced environment?
• Are you comfortable handling cash and card transactions?
• Do you enjoy engaging with customers and solving their problems?

ASSUMPTION: Cultural fit requires a welcoming demeanor and diligence in customer service delivery.

⚠️ Potential Challenges

• Standing for long periods and handling physical tasks
• Working under varying weather conditions, particularly outdoors
• Managing multiple orders during peak periods
• Adapting to temperature variations and cramped spaces

ASSUMPTION: Managing workloads and customer expectations can be challenging during busy times.

📈 Similar Roles Comparison

• Comparable to roles in other quick-service restaurants
• Offers more growth opportunities given Domino's internal promotion policies
• Involves a dynamic work atmosphere with diverse tasks

ASSUMPTION: Dimensions of customer service roles in similar environments offer a baseline for understanding this position.

📝 Sample Projects

• Implement customer feedback systems to improve service quality
• Develop training materials for new hires
• Organize local store promotions to boost sales

ASSUMPTION: These projects highlight potential responsibilities and opportunities to demonstrate initiative.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does the company measure success for this position?
• What training opportunities are provided to new employees?
• How does the team handle high-volume order periods?
• What opportunities are there for career advancement?

ASSUMPTION: Focusing on career growth and work environment questions can better prepare candidates for the interview.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare to discuss your motivations for joining Domino's
• Be ready for a potential on-site interview if shortlisted

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.