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Customer Service Rep(05836) - 503 North Carlisle

Domino's
Full-time
On-site
Albertville, Alabama, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep (05836) - 503 North Carlisle

πŸ”Ή Company: Domino's

πŸ”Ή Location: Albertville, Alabama, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Providing exceptional customer service in a friendly, energetic manner.
  • Assisting guests over the phone and inside the restaurant.
  • Staying informed about recipes, product procedures, and point of sale systems.
  • Contributing to a positive and engaging work environment.

ASSUMPTION: The role requires individuals who thrive in customer-facing environments and have a keen interest in the hospitality industry.

πŸ“‹ Key Responsibilities

βœ… Provide excellent service to guests both over the phone and in the restaurant.

βœ… Retain knowledge of recipes and product procedures.

βœ… Utilize point of sale systems efficiently.

βœ… Support team efforts to create a positive customer experience.

ASSUMPTION: Responsibilities may include multitasking in a fast-paced restaurant environment, requiring attention to detail and strong communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or retail role preferred

Required Skills:

  • Customer Service
  • Communication
  • Positive Attitude

Preferred Skills:

  • Energetic Voice
  • Knowledge Retention

ASSUMPTION: Customer service experience would be advantageous, though on-the-job training is provided for candidates demonstrating a willingness to learn.

πŸ’° Compensation & Benefits

Salary Range: Typically competitive within the fast-food industry, though specific figures are not disclosed

Benefits:

  • Paid training
  • Flexible schedules
  • Meal discounts
  • Opportunity for advancement

Working Hours: 40 hours per week with the potential for flexible scheduling

ASSUMPTION: Compensation likely includes an hourly wage with potential bonuses based on performance, typical within this sector.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants

Company Size: 10,001+ employees

Founded: 1960 in Ann Arbor, MI

Company Description:

  • One of the world’s leading pizza delivery companies.
  • Known for innovative technology advancements, such as voice-ordering apps.
  • Operates approximately 17,100 stores in over 90 markets worldwide.

Company Specialties:

  • Pizza
  • Technology
  • Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values innovation and customer satisfaction as reflected in its commitment to technology and service.

πŸ“Š Role Analysis

Career Level: Entry-Level

Reporting Structure: Reports to shift supervisors and store managers

Work Arrangement: Primarily in-store operations

Growth Opportunities:

  • Potential to advance to store manager or beyond.
  • Franchise ownership opportunities for employees showing long-term commitment.
  • Skill development in customer service and retail management.

ASSUMPTION: The role is ideal for individuals seeking growth in the hospitality sector with ample opportunities for advancement within Domino's.

🌍 Location & Work Environment

Office Type: Fast-paced, customer-focused restaurant environment

Office Location(s): Albertville, Alabama

Geographic Context:

  • Located in a friendly community with access to local amenities.
  • Short commute options within the city.
  • Surrounded by a supportive local Domino’s network and franchise community.

Work Schedule: 40 hours per week with varied shifts including weekends and holidays

ASSUMPTION: Employees should expect a dynamic work environment with potential varied shift patterns, providing flexibility.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone screening interview
  • In-person interview with a hiring manager

Key Assessment Areas:

  • Customer service ability
  • Communication skills
  • Attitude and enthusiasm

Application Tips:

  • Highlight any previous experience in fast-paced environments.
  • Showcase your ability to learn quickly and adapt.
  • Emphasize your strong communication skills and customer service orientation.

ATS Keywords: Customer Service, Communication, Reliable, Positive Attitude

ASSUMPTION: The application process prioritizes candidates with strong fit in customer interaction roles, as indicated by skill and temperament assessments.

πŸ› οΈ Tools & Technologies

  • Point of Sale Systems
  • Order Management Platforms
  • Customer Relationship Management Software

ASSUMPTION: Familiarity with basic computer and communication systems is beneficial, albeit not mandatory, due to company-provided training.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Encouragement of personal and professional growth
  • A focus on innovation and efficiency

Work Style:

  • Energetic and engaging work environment
  • Collaboration and teamwork are highly valued
  • Flexibility to adapt to dynamic work conditions

Self-Assessment Questions:

  • Are you comfortable engaging with customers in a fast-paced environment?
  • Do you enjoy learning new systems and improving efficiency?
  • Are you looking for opportunities for growth and advancement?

ASSUMPTION: Candidates who thrive in team-oriented environments will resonate well with Domino's culture.

⚠️ Potential Challenges

  • Handling high-volume customer interactions daily
  • Maintaining composure during busy periods
  • Adapting to rapidly changing order demands
  • Achieving detailed familiarity with product offerings

ASSUMPTION: Candidates should demonstrate resilience and comfort in resolving customer queries swiftly and efficiently.

πŸ“ˆ Similar Roles Comparison

  • Higher opportunity for advancement compared to typical customer service roles
  • More comprehensive training provided
  • Potential for long-term career paths in a large, established company

ASSUMPTION: This position compares favorably with similar roles in the fast-food industry in terms of growth potential and advancement opportunities.

πŸ“ Sample Projects

  • Participating in local store promotional events
  • Assisting in implementing new customer service initiatives
  • Contributing to enhancing delivery service efficiency

ASSUMPTION: Potential projects may involve improving service quality and operational efficiency.

❓ Key Questions to Ask During Interview

  • What are the opportunities for career advancement within this store and beyond?
  • How does Domino's support ongoing training and development?
  • What does success look like for a Customer Service Rep at Domino’s?
  • How does the company handle customer complaints or challenges?
  • What measures are in place for team collaboration and support?

ASSUMPTION: Understanding organizational support structures and growth prospects is beneficial for applicants aiming for career progression.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through Domino's careers page
  • Prepare for a phone screening by highlighting relevant experience
  • Ensure your availability aligns with the flexible work schedule
  • Prepare for potential in-person interviews
  • Follow up post-interview to demonstrate continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.