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Customer Service Rep(05866) - 115 West Grand Ave., Suite 110

Domino's
Full-time
On-site
Rainbow City, Alabama, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(05866) - 115 West Grand Ave., Suite 110

πŸ”Ή Company: Domino's

πŸ”Ή Location: Rainbow City, Alabama, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: March 30, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Delivering excellent customer service both in-person and via phone
  • Retaining knowledge of recipes and product procedures
  • Communicating clearly and energetically with guests
  • Ensuring a positive experience for every customer

ASSUMPTION: It is assumed that candidates should have a basic understanding of customer service techniques and be enthusiastic about working in a dining environment.

πŸ“‹ Key Responsibilities

βœ… Provide exceptional service to guests over the phone and inside the restaurant

βœ… Maintain detailed knowledge of recipes and product procedures

βœ… Use the point of sale system effectively

βœ… Promote a positive work environment and a friendly service approach

ASSUMPTION: It is assumed that the role involves routine interaction with customers and food preparation based on the provided description.

🎯 Required Qualifications

Education: Not specified

Experience: Suitable for entry-level candidates with 0-2 years of experience

Required Skills:

  • Strong communication skills
  • Energetic and positive attitude
  • Reliability and dependability
  • Ability to retain product knowledge

Preferred Skills:

  • Experience in a similar role
  • Familiarity with point of sale systems

ASSUMPTION: It is assumed that while specific educational background isn't required, a high school diploma or equivalent may be preferred.

πŸ’° Compensation & Benefits

Salary Range: Not specified; industry trends suggest an hourly wage typically competitive for entry-level roles in retail food service.

Benefits:

  • Competitive wages
  • Paid training
  • Flexible schedules
  • Meal discounts
  • Advancement opportunities

Working Hours: 40 hours per week, with flexibility

ASSUMPTION: Based on industry standards, flexible scheduling might imply varying shifts including weekends and nights.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants - Domino's is a leading brand in the pizza delivery industry

Company Size: 10,001+ employees; indicates robust support and resources available for growth

Founded: 1960, offering a long-standing presence in the food service market

Company Description:

  • Pioneer in technology with innovations like voice-ordering apps
  • Wide global reach with 17,100 stores in over 90 markets
  • Driven by a fun and energetic corporate culture

Company Specialties:

  • Pizza
  • Marketing
  • Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's likely offers career development focused on promoting within, as evident from the success stories of many franchisees.

πŸ“Š Role Analysis

Career Level: Entry-level, providing a solid foundation for career growth in customer service or management

Reporting Structure: Likely reports to a Store Manager or Supervisor

Work Arrangement: Fully on-site, fostering teamwork and immediate customer interaction

Growth Opportunities:

  • Potential to advance to supervisory positions
  • Opportunity to eventually own a Domino's franchise
  • Development of customer service and sales skills

ASSUMPTION: Growth is encouraged through performance and willingness to learn, as reflected in the advancement opportunities within the company.

🌍 Location & Work Environment

Office Type: Restaurant environment with a focus on customer interaction

Office Location(s): 115 West Grand Ave., Suite 110, Rainbow City, AL

Geographic Context:

  • Located in a bustling area conducive to business
  • Easy access to transportation and community hubs
  • Part of the vibrant Rainbow City community

Work Schedule: 40 hours, with varying shifts that may include evenings and weekends

ASSUMPTION: Assumed flexibility in schedule reflects the dynamic needs of food service operations.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit an online application
  • Initial phone screening
  • In-person interview with the store manager

Key Assessment Areas:

  • Customer service aptitude
  • Attitude and teamwork
  • Problem-solving skills

Application Tips:

  • Highlight your customer service experience
  • Showcase positive attitude traits
  • Express readiness for flexible work hours

ATS Keywords: Customer Service, Communication Skills, Positive Attitude, Reliability

ASSUMPTION: The hiring process likely focuses on evaluating interpersonal skills and cultural fit within the team.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) System
  • Telephone Communication Tools
  • Domino’s Online Ordering System

ASSUMPTION: It's presumed that on-the-job training will cover the specific tools and technologies used by Domino's.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Focus on Customer Experience
  • Entrepreneurial Spirit
  • Teamwork and Collaboration

Work Style:

  • Customer-focused approach
  • Energizing and engaging communication style
  • Openness to learning and adaptation

Self-Assessment Questions:

  • Do you enjoy interacting with diverse customers daily?
  • Can you work flexible hours, including nights and weekends?
  • Are you enthusiastic about working in a fast-paced environment?

ASSUMPTION: The workplace likely encourages a lively and dynamic work style, aligned with Domino's fast-paced operational culture.

⚠️ Potential Challenges

  • Adapting to high-volume service periods
  • Maintaining high energy and positivity throughout shifts
  • Learning and mastering menu options and promotions
  • Balancing multiple customer interactions simultaneously

ASSUMPTION: The specified challenges are typical in customer service roles in the food service industry, where multitasking and energy levels are key.

πŸ“ˆ Similar Roles Comparison

  • Similar roles in fast food chains like McDonald's or Pizza Hut
  • Retail customer service positions in large chain stores
  • Entry-level hospitality positions in hotels or resorts

ASSUMPTION: Comparisons are drawn based on required skills such as customer interaction and service speed, common across industry segments.

πŸ“ Sample Projects

  • Assisting in local store marketing initiatives
  • Participating in team meetings to improve customer service
  • Helping coordinate community outreach events

ASSUMPTION: Opportunities to engage in broader activities may be available but are not expressly stated in the job listing.

❓ Key Questions to Ask During Interview

  • What does a typical day look like for this position?
  • What are the most immediate tasks that need attention?
  • How does the team handle high-pressure service periods?
  • What qualities have your most successful customer service reps possessed?
  • Are there opportunities for growth and development within the store?

ASSUMPTION: These questions are designed to clarify day-to-day responsibilities and future prospects within the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare a resume highlighting relevant customer service experience
  • Include a cover letter expressing your interest in the role
  • Follow up on your application status after one to two weeks
  • Be prepared for a potential interview call

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.