Customer Service Rep(05875) - 7200 Bailey Cove Rd.

📌 Core Information

🔹 Job Title: Customer Service Rep(05875) - 7200 Bailey Cove Rd.

🔹 Company: Domino's

🔹 Location: Huntsville, Alabama, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years of experience

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the first point of contact for customers
• Taking and processing customer orders accurately
• Assisting with food preparation and store cleanliness
• Providing exceptional customer service and handling inquiries

ASSUMPTION: This role involves direct customer interaction as well as operational tasks like food preparation and maintaining cleanliness. This assumption is based on the job description provided and typical responsibilities for similar roles in the food service industry.

📋 Key Responsibilities

✅ Greet customers warmly and assist them with their orders in-person and over the phone.

✅ Accurately enter customer orders into the system and handle payment transactions.

✅ Provide product recommendations and promotions to enhance customer satisfaction.

✅ Resolve customer complaints efficiently and professionally.

✅ Assist in food preparation, including making pizzas and other menu items when needed.

✅ Maintain store cleanliness, including workstations, lobby, and restrooms.

✅ Ensure compliance with health and safety standards.

✅ Work effectively as part of a team to meet service goals.

✅ Assist with stocking and inventory management.

ASSUMPTION: Responsibilities are tailored to support both customer interaction and operational efficiency, reflecting the position's dual role in front-of-house and back-of-house duties.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience

Required Skills:

• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Basic math skills for handling transactions

Preferred Skills:

• Team-oriented with a positive attitude
• Experience in food service or retail environments

ASSUMPTION: The qualifications highlight a focus on customer service and teamwork, important traits for handling on-site, customer-facing roles.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive for entry-level positions in customer service

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week, with potential shifts during evenings and weekends

ASSUMPTION: Compensation likely includes hourly wage plus benefits typical for the retail food service sector, such as employee discounts and flexible hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and franchise operations

Company Size: 10,001+ employees globally, provides numerous opportunities for career growth

Founded: 1960, well-established brand with deep roots in the fast-food industry

Company Description:

• Innovative technology and menu offerings
• Global reach with approximately 17,100 stores in 90+ markets
• Committed to delivering high-quality pizza and customer service

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology Innovation
• Data Analytics and Digital Advertising

Company Website: Visit Domino's Careers

ASSUMPTION: Being part of a large, innovative company, this role might offer career progression and training opportunities, as well as exposure to global operations.

📊 Role Analysis

Career Level: Entry-level position, suitable for those starting their career in customer service

Reporting Structure: Likely reports to the store manager or assistant manager

Work Arrangement: On-site, full-time position with scheduled shifts

Growth Opportunities:

• Potential for promotion to supervisory roles
• Opportunities to gain experience in various operational areas
• Access to company training programs

ASSUMPTION: The role is designed to build foundational skills in customer service, with growth potential for those showing initiative and capability.

🌍 Location & Work Environment

Office Type: Retail store environment, dynamic and customer-focused

Office Location(s): Domino’s store located at 7200 Bailey Cove Rd., Huntsville, Alabama

Geographic Context:

• Located in a bustling retail area
• Accessible by local transportation options
• Part of the vibrant community in Huntsville, Alabama

Work Schedule: Includes evenings and weekends, typical for retail store operations

ASSUMPTION: The location offers a lively working environment with ample opportunities to engage with a diverse customer base.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone or in-person interview with the store manager
• Potential skills assessment or practical test

Key Assessment Areas:

• Customer service skills
• Communication ability
• Problem-solving in fast-paced settings

Application Tips:

• Highlight any previous retail or food service experience
• Demonstrate strong interpersonal and communication skills
• Showcase flexibility and willingness to take on various tasks

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Cash Handling

ASSUMPTION: The application process is straightforward, aiming to identify candidates who can thrive in a dynamic, customer-centered environment.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Order processing software
• Standard office communication tools

ASSUMPTION: Familiarity with POS systems and general technical adeptness are expected for managing transactions and customer interactions.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and reliability
• Importance of teamwork and collaboration
• Focus on innovation and adaptability

Work Style:

• Proactive in engaging with tasks
• Able to manage stress in busy periods
• Enjoys working as part of a team

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• How do I handle constructive feedback?
• Can I effectively communicate with diverse customer bases?

ASSUMPTION: The cultural context stresses teamwork and customer focus, essential for success in a retail environment like Domino’s.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Balancing various responsibilities simultaneously
• Adapting to last-minute changes in schedules
• Handling customer complaints positively

ASSUMPTION: The challenges reflect the dynamic nature of customer service roles in the fast-food industry.

📈 Similar Roles Comparison

• Similar to cashier roles in retail, but with added responsibility of food preparation
• More customer interaction compared to back-office roles
• Requires flexibility and multitasking skills similar to roles in hospitality

ASSUMPTION: This comparison highlights the blend of customer service and operational duties typical in fast-food chains.

📝 Sample Projects

• Enhancing customer satisfaction through personalized service
• Implementing efficient inventory management practices
• Participating in promotional events to boost store sales

ASSUMPTION: These projects assume the role allows for creativity and initiative in customer engagement strategies.

❓ Key Questions to Ask During Interview

• What opportunities are there for career growth within Domino’s?
• How does the team work together to handle busy periods?
• What are the typical challenges faced by a Customer Service Representative here?
• What is the most important quality you are looking for in a candidate?
• How does Domino’s support its employees in continuous learning?

ASSUMPTION: These questions aim to gauge potential fit and clarify career paths within Domino’s.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers page
• Ensure your resume highlights relevant experience in customer service
• Prepare for an interview by reviewing responsibilities and relevant skills
• Reach out to the hiring manager for any clarifications needed post-application
• Follow up a week after submission if you haven't received a response

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.