Customer Service Rep(05876) - 4388 Montgomery Hwy

📌 Core Information

🔹 Job Title: Customer Service Representative (05876)

🔹 Company: Domino's

🔹 Location: Dothan, Alabama, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and maintaining a positive attitude
• Handling cash transactions and phone or in-person orders
• Preparing food according to high standards of hygiene and portion control
• General cleaning duties and maintenance of the premises

ASSUMPTION: This role primarily focuses on customer interactions and operational tasks typical of retail food service jobs. Emphasis on teamwork and customer satisfaction suggests a dynamic, fast-paced environment.

📋 Key Responsibilities

✅ Demonstrating friendly and positive customer service skills

✅ Taking and processing orders both over the phone and in person

✅ Handling customer concerns and queries efficiently

✅ Managing cash transactions accurately

✅ Upselling menu items to enhance customer experience and sales

✅ Preparing high-quality pizzas and ensuring adherence to food safety standards

✅ Maintaining hygiene and portion control in food preparation

✅ Performing general cleaning duties to keep the facility in top condition

ASSUMPTION: The responsibilities indicate a hands-on role balanced between customer interaction and operative tasks, suggesting a need for adaptability and multitasking skills.

🎯 Required Qualifications

Education: Not specified, likely high school diploma or equivalent preferred

Experience: 0-2 years, suggesting open positions for entry-level candidates with potential growth opportunities

Required Skills:

• Strong communication and interpersonal skills
• Basic math skills for cash handling
• Ability to work in a team and independently

Preferred Skills:

• Experience in food service or similar customer-facing roles
• Familiarity with food safety and hygiene practices

ASSUMPTION: The position allows new entrants into the workforce, possibly without extensive prior job experience, as long as candidates demonstrate willingness to learn and adapt quickly.

💰 Compensation & Benefits

Salary Range: Not specified, typically in line with industry norms for entry-level food service roles

Benefits:

• Flexible work hours suitable for students or second job seekers
• Opportunities for career advancement within Domino’s
• Team-oriented work environment with supportive training

Working Hours: 40 hours per week, with potential for part-time scheduling

ASSUMPTION: Compensation likely includes benefits common to the industry, focusing on flexibility and growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a highly competitive sector emphasizing quick service and customer satisfaction

Company Size: 10,001+ employees, indicating strong structural support and resources for employee development

Founded: 1960, showcasing substantial experience and market presence

Company Description:

• Innovative approach with a strong focus on technology integration
• Commitment to employee growth and development
• Global reach with consistent product quality and service delivery

Company Specialties:

• Pizza-focused menu with sandwich options
• Strong marketing and advertising strategies
• Innovations in digital and technology initiatives

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's extensive global presence underscores its capability to provide diverse career paths and robust training programs for employees.

📊 Role Analysis

Career Level: Entry-level position offering foundational experience

Reporting Structure: Reports to the Store Manager or equivalent

Work Arrangement: Fully on-site with dynamic, collaborative environment

Growth Opportunities:

• Progression to management roles with experience and performance
• Potential to advance to franchise ownership with active career development
• Cross-functional skills development in customer relations and food service

ASSUMPTION: The role offers a clear path from entry to advancement, supported by the promise of internal promotions common in large franchise models.

🌍 Location & Work Environment

Office Type: Retail restaurant outlet, convivial and customer-focused

Office Location(s): Located in Dothan, Alabama, with a supportive local community

Geographic Context:

• Diverse and rapidly growing city environment
• Community-driven dining landscape
• Opportunity to engage with a broad customer base

Work Schedule: Rotational shifts offering flexibility during store hours

ASSUMPTION: The role demands flexibility in working hours, often including evenings and weekends, typical for retail operations.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through Domino’s career site
• Phone screening to assess basic fit and interest
• In-person interview focusing on role-specific skills and company culture alignment

Key Assessment Areas:

• Customer service and interpersonal skills
• Problem-solving and adaptability
• Ability to perform job duties reliably and efficiently

Application Tips:

• Highlight any previous customer service experience
• Emphasize your ability to work in fast-paced environments
• Demonstrate flexibility and willingness to work various shifts

ATS Keywords: Customer Service, Cash Handling, Food Safety, Upselling, Teamwork

ASSUMPTION: The application process emphasizes interpersonal skills and adaptability, reflecting the service-oriented nature of the role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone and communication devices
• Food preparation and cooking equipment

ASSUMPTION: Proficiency in basic tools used in the food service retail sector is expected for efficient job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and quality
• Emphasis on team collaboration and support
• Drive for innovation and growth

Work Style:

• Collaborative and team-oriented atmosphere
• Focus on quick, efficient service delivery
• Flexible and adaptable to changing circumstances

Self-Assessment Questions:

• Am I comfortable working in a busy, dynamic environment?
• Can I manage stress and multitask effectively during peak hours?
• Do I enjoy interacting with a diverse range of customers?

ASSUMPTION: Cultural fit is crucial due to the team-centric and customer-focused nature of the role, emphasizing ongoing self-improvement and collaboration.

⚠️ Potential Challenges

• Adapting to rapid changes in customer volume and demand
• Maintaining quality and consistency under pressure
• Balancing multiple tasks and priorities effectively
• Managing physical demands, such as standing for extended periods

ASSUMPTION: Challenges are typical of retail food service, requiring resilience and effective problem-solving skills to ensure success.

📈 Similar Roles Comparison

• Compared to retail positions, this role involves greater customer interaction
• Provides more opportunities for quick career advancement due to franchise ownership possibilities
• Involves direct participation in product preparation which might not be present in some customer service roles

ASSUMPTION: Similar roles may offer function-specific advantages, but the potential for progression in Domino’s structure is a distinguishing factor.

📝 Sample Projects

• Development of customer loyalty programs to enhance satisfaction
• Leading a team project to optimize pizza preparation times
• Contribution to store redesign initiatives for improved customer flow

ASSUMPTION: Innovative customer service projects may be part of the role, promoting engagement and strategy implementation experience.

❓ Key Questions to Ask During Interview

• What training programs does Domino's offer for new team members?
• How does Domino's measure and reward customer service excellence?
• Can you describe a typical career progression for a CSR at Domino's?
• What are the daily challenges faced by customer service representatives?
• How does teamwork influence success in this role?

ASSUMPTION: Asking insightful questions during the interview can showcase genuine interest and align expectations with reality.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant customer service and operational experience
• Expect a phone screening followed by an in-person interview if shortlisted
• Be ready to demonstrate skills in customer interaction through role-play scenarios
• Follow up your application with an email expressing interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.