Customer Service Rep(05940) - - 400 Hwy. 16 E

📌 Core Information

🔹 Job Title: Customer Service Representative (05940)

🔹 Company: Domino's

🔹 Location: Carthage, Mississippi, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and creating positive customer experiences.
• Handling orders and preparing food as per standards.
• Working collaboratively to maintain store operations.
• Opportunities for career advancement and personal growth within the company.

ASSUMPTION: The job involves significant interaction with customers and tasks that require precision and speed. The casual and fun phrasing of the original job listing is designed to appeal to a younger audience, hence the emphasis on flexibility and advancement opportunities.

📋 Key Responsibilities

✅ Operate all equipment efficiently and safely.

✅ Stock ingredients from delivery area to storage and work areas.

✅ Prepare food products to customer specifications.

✅ Receive and process telephone orders accurately.

✅ Maintain cleanliness of equipment and facilities daily.

ASSUMPTION: Responsibilities cover a broad range of tasks from food preparation to order processing, suggesting the need for adaptability and multitasking skills.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level, experience in customer service or food service is a plus

Required Skills:

• Strong communication skills
• Basic math and cash handling abilities
• Ability to work in varying conditions

Preferred Skills:

• Previous experience in a similar role
• Fluency in multiple languages for customer interaction

ASSUMPTION: Basic qualifications outlined focus on ensuring that candidates can handle typical customer service tasks and work in a fast-paced environment.

💰 Compensation & Benefits

Salary Range: Competitive industry standard for entry-level customer service roles

Benefits:

• Flexible work hours
• Opportunities for career advancement
• Employee discounts and other incentives

Working Hours: Up to 40 hours per week, with flexible scheduling options

ASSUMPTION: Typical benefits include flexibility and advancement, with a focus on employee satisfaction and growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in quick-service food delivery

Company Size: 10,001+ employees, offering diverse opportunities across different markets

Founded: 1960

Company Description:

• Global leader in pizza delivery and innovation
• Focus on technology-driven customer solutions
• Strong culture of fun and competitive advancement

Company Specialties:

• Pizza and Sandwiches
• Marketing and digital strategy
• Technological innovations in service delivery

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large company, Domino's offers structured career advancement and benefits from economies of scale to innovate and capture market share.

📊 Role Analysis

Career Level: Entry-level with potential for growth

Reporting Structure: Reports to store management, which may include shift leads or store managers

Work Arrangement: On-site with some flexibility to accommodate personal schedules

Growth Opportunities:

• Promotion to delivery driver roles or supervisory positions
• Training programs to enhance skills and capabilities
• Pathway to franchise ownership

ASSUMPTION: While the position starts at entry-level, there is a clear and established path for advancement, supported by training and internal promotion.

🌍 Location & Work Environment

Office Type: Retail environment within a Domino's store

Office Location(s): 400 Hwy. 16 E, Carthage, MS

Geographic Context:

• Store located in a community-focused, small-town environment
• Strong local brand presence
• Access to local clientele and community events

Work Schedule: Predominantly evenings and weekends to meet peak demand times

ASSUMPTION: Store location suggests a community-oriented environment with flexible scheduling to accommodate local lifestyle.

💼 Interview & Application Insights

Typical Process:

• Application submission through company website or in-store
• Initial screening by HR or store manager
• In-person or virtual interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Adaptability to fast-paced work
• Basic mathematical competencies

Application Tips:

• Highlight previous retail or food service experience
• Emphasize flexibility and willingness to work non-standard hours
• Showcase communication skills and teamwork examples

ATS Keywords: Customer Service, Teamwork, Food Preparation, Communication, Flexibility

ASSUMPTION: The application process is designed to quickly assess candidate fit and availability, given the entry-level nature of the role and high turnover typical in the industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone and order processing systems
• Food preparation equipment and ovens

ASSUMPTION: Tools used are standard in food service industries and focus on efficiency and customer service facilitation.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Opportunities for growth within the company
• Inclusivity and diversity

Work Style:

• Team-oriented dynamics in a fast-paced setting
• Flexible and adaptive approach to work tasks
• Focus on quality control and efficiency

Self-Assessment Questions:

• Can I handle a fast-paced, dynamic work environment?
• Do I enjoy interacting with a diverse clientele?
• Am I looking for growth opportunities within retail or food service?

ASSUMPTION: The company culture is dynamic and places a strong emphasis on growth and teamwork, which appeals to energetic and ambitious individuals.

⚠️ Potential Challenges

• Maintaining high service quality during peak hours
• Working in a hot, often confined kitchen environment
• Handling customer complaints efficiently
• Adapting to changing shift schedules

ASSUMPTION: Challenges are aligned with typical food service industry issues, focusing on adaptability and resilience.

📈 Similar Roles Comparison

• Higher flexibility compared to traditional retail roles
• More direct customer interaction than back-end roles
• Advancement potential in a franchise model

ASSUMPTION: Comparison highlights the unique aspects of the fast-food service industry, where rapid career progression and customer interaction are key.

📝 Sample Projects

• Initiating a local marketing campaign for increased sales
• Leading a community event to promote Domino's offerings
• Implementing a new in-store process to improve order accuracy

ASSUMPTION: Sample projects indicate opportunities for involvement in initiatives that go beyond typical customer service duties, fostering community engagement and operational improvements.

❓ Key Questions to Ask During Interview

• What are the typical career paths available for this position?
• How does Domino's support employee growth and development?
• What does a typical day look like in this role?
• Are there opportunities for taking on additional responsibilities?
• How does the store measure success in customer service roles?

ASSUMPTION: Questions are focused on understanding growth opportunities, company support, and expectations to align candidate ambitions with company offerings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an interview focused on customer service scenarios
• Gather references from previous employers if applicable
• Review stretching materials to ensure physical capability
• Demonstrate enthusiasm and understanding of Domino's values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.