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Customer Service Rep(05953) - 725 Highway 61 South

Domino's
Full-time
On-site
Vicksburg, Mississippi, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(05953) - 725 Highway 61 South

πŸ”Ή Company: Domino's

πŸ”Ή Location: Vicksburg, Mississippi, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: March 31, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Answering customer inquiries over the phone with professionalism
  • Taking and processing customer orders accurately
  • Handling customer payments securely
  • Providing a friendly and welcoming environment for customers

ASSUMPTION: This role requires excellent interpersonal skills and a commitment to providing high-quality service, as indicated by the emphasis on customer interaction and payment handling.

πŸ“‹ Key Responsibilities

βœ… Answering phones and addressing customer questions

βœ… Taking orders with attention to detail

βœ… Processing payments efficiently and accurately

βœ… Greeting and assisting customers warmly

ASSUMPTION: The role may involve additional duties such as assisting in-store operations during peak hours, based on typical customer service roles at Domino's.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level (0-2 years of experience acceptable)

Required Skills:

  • Customer Service
  • Phone Handling
  • Order Taking

Preferred Skills:

  • Payment Processing
  • Friendly, customer-oriented demeanor

ASSUMPTION: Basic experience in retail or food service will be advantageous, although not explicitly required, given the entry-level nature of the position.

πŸ’° Compensation & Benefits

Salary Range: Not specified; generally, entry-level customer service roles offer hourly wages around the industry standard for Vicksburg, MS.

Benefits:

  • Employee discounts
  • Opportunities for career advancement
  • Possible health benefits after tenure

Working Hours: Approximately 40 hours a week, typical of full-time positions

ASSUMPTION: Compensation may include performance bonuses, which are common in fast-paced service environments, though this is not specified.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing a broad network and ample growth opportunities

Founded: 1960

Company Description:

  • Globally recognized as a leader in the pizza restaurant sector
  • Driven by innovation and customer satisfaction
  • Operates over 17,100 stores worldwide

Company Specialties:

  • Pizza
  • Technology-driven initiatives
  • Digital marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Working at a global leader in pizza delivery offers opportunities beyond local store responsibilities, potentially in areas like tech and marketing.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for individuals starting their professional journey

Reporting Structure: Reports to the store manager or shift lead

Work Arrangement: On-site presence required

Growth Opportunities:

  • Advancement to supervisory roles
  • Participation in management training programs
  • Cross-training in other operational areas

ASSUMPTION: Opportunities for advancement to supervisory roles exist, as typical with larger chains like Domino's.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 725 Highway 61 South, Vicksburg, MS

Geographic Context:

  • Main road accessibility enhances customer foot traffic
  • Ample parking for employees
  • Proximity to local amenities in Vicksburg

Work Schedule: Includes evenings and weekends to accommodate customer peak times

ASSUMPTION: The role requires schedule flexibility to meet business demands, typical for retail operations.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone screening with HR or store manager
  • On-site interview

Key Assessment Areas:

  • Customer service orientation
  • Accuracy in order taking
  • Communication skills

Application Tips:

  • Emphasize any relevant retail or service experience, even volunteer work
  • Demonstrate flexibility in working hours
  • Show enthusiasm for customer interaction

ATS Keywords: Customer Service, Order Processing, Payment Handling, Phone Support

ASSUMPTION: The application process is straightforward, with a focus on attitude and service skills.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) systems
  • Telephony for customer communication
  • Digital payment processing tools

ASSUMPTION: The role involves using basic store technology systems, and training is likely provided for new employees.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer commitment
  • Innovation and improvement
  • Team collaboration

Work Style:

  • Fast-paced and dynamic environment
  • Team-oriented with a focus on customer satisfaction
  • Results-driven with clear metrics

Self-Assessment Questions:

  • Am I comfortable with direct customer interaction?
  • Can I handle dynamic and fast-paced work environments?
  • Do I enjoy working as part of a team?

ASSUMPTION: Cultural adaptation is centered around teamwork and customer-centric service, typical for service roles like this.

⚠️ Potential Challenges

  • Handling rush-hour customer volumes
  • Maintaining accuracy during peak times
  • Balancing multiple customer inquiries simultaneously
  • Adapting to dynamic work schedules

ASSUMPTION: Challenges include typical customer service stresses like busy periods, which may require stamina and quick adaptability.

πŸ“ˆ Similar Roles Comparison

  • Similar customer service roles at other fast-food chains
  • Retail sales associates in primary chain stores
  • Entry-level roles in hospitality, such as hotel front desks

ASSUMPTION: Positions at similar companies often have comparable responsibilities and compensation structures.

πŸ“ Sample Projects

  • Implementing a feedback system for customer service improvement
  • Cross-training for multiple positions within the store
  • Participating in promotional campaigns and special store events

ASSUMPTION: Although specific projects are not mentioned, typical assignments involve improving service delivery and engaging in promotional activities.

❓ Key Questions to Ask During Interview

  • How does Domino’s support employee development?
  • What is the most challenging aspect of this role?
  • Can you describe a typical day in this position?
  • What opportunities exist for career advancement?
  • How does the team maintain high levels of customer satisfaction?

ASSUMPTION: These questions aim to understand growth opportunities and workplace expectations at Domino's.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare a resume highlighting relevant experience
  • Be ready with references if requested
  • Research Domino’s values and culture to prepare for your interview
  • Follow up within a week if you have not heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.