Customer Service Rep(05960) - 17145 W Wortham Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(05960) - 17145 W Wortham Rd

🔹 Company: Domino's

🔹 Location: Saucier, Mississippi, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering customer phone calls
• Taking and processing orders
• Handling customer payments efficiently
• Warmly greeting and assisting customers in-store

ASSUMPTION: Given the entry-level nature, we assume candidates may receive on-the-job training to develop the necessary order-taking and customer interaction skills.

📋 Key Responsibilities

✅ Answering phones and taking customer orders

✅ Processing customer payments

✅ Greeting and ensuring a positive customer experience

ASSUMPTION: These responsibilities suggest a supportive role mainly focused on customer satisfaction and operational efficiency.

🎯 Required Qualifications

Education: Not specified, presumed high school diploma or equivalent preferred.

Experience: 0-2 years in a customer service or similar environment

Required Skills:

• Effective communication skills
• Basic math skills for payment processing
• Customer service orientation

Preferred Skills:

• Experience in a retail or food service environment
• Basic knowledge of pizza preparation or interest in food service

ASSUMPTION: The qualifications primarily focus on interpersonal skills suitable for entry-level candidates.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level range is $9-12 per hour in the industry.

Benefits:

• Employee discounts on menu items
• Flexible scheduling options
• Potential for career advancement

Working Hours: 40 hours per week, flexibility expected with shifts

ASSUMPTION: Benefits may be limited given the high employee turnover within the food service industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a fast-paced and competitive market.

Company Size: 10,001+ employees, indicating extensive resources and support.

Founded: 1960, with a significant presence in the global market.

Company Description:

• Innovation with technology-driven solutions for ordering
• Large global footprint with over 17,100 stores
• Strong brand identity in pizza delivery and related services

Company Specialties:

• Pizza
• Sandwiches
• Technology and Marketing

Company Website: Domino's Careers

ASSUMPTION: The role benefits from Domino's focus on innovation and large market presence, enhancing potential career growth.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting their career

Reporting Structure: Typically reports to the store manager or shift supervisor

Work Arrangement: Full-time on-site role

Growth Opportunities:

• Potential to progress to supervisory roles
• Opportunities for cross-training in different store operations
• Possibility to gain skills in sales and customer relationship management

ASSUMPTION: The role likely supports personal growth in communication and management skills, valuable for future career paths.

🌍 Location & Work Environment

Office Type: Storefront located in a retail environment

Office Location(s): Saucier, Mississippi

Geographic Context:

• Quiet, suburban setting
• Accessibility to local customer base
• Potential community-focused business interactions

Work Schedule: Flexible scheduling with requirement for shifts including evenings and weekends

ASSUMPTION: The location implies a community-focused clientele, with opportunities to develop repeat customer relationships.

💼 Interview & Application Insights

Typical Process:

• Submission of application via the company website or in-store
• Initial phone screening with HR or store manager
• In-person interview focusing on customer service experience

Key Assessment Areas:

• Communication skills
• Teamwork and collaboration
• Problem-solving abilities

Application Tips:

• Demonstrate enthusiasm for customer service roles
• Highlight any previous experience in retail or food service
• Prepare to discuss availability for shifts

ATS Keywords: Customer Service, Order Taking, Payment Processing, Retail

ASSUMPTION: The application process likely prioritizes candidates with positive energy and customer-focused attitudes.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Phone communication equipment
• Order management software

ASSUMPTION: Familiarity with retail technology systems would be beneficial but may be taught on the job.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service
• Continuous innovation and improvement
• Collaboration and teamwork

Work Style:

• Fast-paced, requiring multitasking
• Customer-centric and results-driven
• Team-oriented collaborative atmosphere

Self-Assessment Questions:

• How do I handle challenging customers?
• Can I work effectively in a fast-paced environment?
• Am I comfortable with shift work and flexible hours?

ASSUMPTION: Cultural fit for Domino's revolves around enthusiasm for serving others and a collaborative spirit.

⚠️ Potential Challenges

• Managing high volumes of customers during peak hours
• Adapting to varying customer needs and requests
• Balancing multiple tasks simultaneously
• Maintaining accuracy in order processing under pressure

ASSUMPTION: Challenges primarily involve handling customer interactions and maintaining service quality in busy periods.

📈 Similar Roles Comparison

• Similar roles often require similar skills in fast food or retail
• Shifts and flexible working hours are common across customer service jobs
• Opportunities for advancement vary by company but are generally comparable

ASSUMPTION: Comparisons with other roles highlight competitive nature in hourly pay and working conditions.

📝 Sample Projects

• Contributing to order accuracy improvement initiatives
• Participating in customer service training programs
• Assisting with new product launch promotions within the store

ASSUMPTION: Sample projects may not be formally assigned but can involve daily operational contributions.

❓ Key Questions to Ask During Interview

• What does a typical shift look like for this position?
• Are there opportunities for advancement within the company?
• How does the team handle high-volume order periods?
• What training programs are available for new employees?
• How does Domino's support work-life balance for its team members?

ASSUMPTION: These questions are designed to provide insight into day-to-day specifics and potential career growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone screening by researching common interview questions
• Familiarize yourself with Domino's product offerings
• Be ready to discuss availability and scheduling preferences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.