Customer Service Rep(06012) - 14521 Forest Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(06012) - 14521 Forest Rd

🔹 Company: Domino's

🔹 Location: Newington Forest, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to take and process orders
• Preparing products and ensuring quality
• Maintaining cleanliness in the store environment
• Operating equipment and managing inventory

ASSUMPTION: The emphasis on flexibility and the availability of both part-time and full-time positions suggest that this role is ideal for individuals seeking a work-life balance.

📋 Key Responsibilities

✅ Operate all store equipment efficiently

✅ Stock ingredients from delivery to storage areas

✅ Prepare various Domino's products as per standards

✅ Receive and process customer telephone orders

✅ Take inventory and complete necessary paperwork

✅ Clean equipment and maintain store hygiene daily

ASSUMPTION: Responsibilities cover both front-of-store customer interactions and back-end operational tasks, indicating a well-rounded service role.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years

Required Skills:

• Basic math skills for monetary transactions
• Strong communication skills for customer interactions
• Ability to work in varying temperatures and physical endurance for standing/lifting

Preferred Skills:

• Previous customer service experience
• Familiarity with food preparation

ASSUMPTION: Preference for candidates with prior experience in a similar role, although it is not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible scheduling options
• Opportunity for career advancement within the company
• Training and mentorship programs

Working Hours: Full-time, 40 hours per week, with potential for flexible hours

ASSUMPTION: Benefits likely include typical retail positions perks such as discounts and performance bonuses based on the company's common practices.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; a large-scale operation offering significant resources and growth opportunities

Founded: 1960

Company Description:

• One of the top public restaurant brands in the world
• Innovative teams dedicated to excellence
• Global presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Marketing
• Technology development

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's global stature suggests robust internal procedures, training, and advancement opportunities for dedicated employees.

📊 Role Analysis

Career Level: Entry-level position suitable for gaining experience in customer service

Reporting Structure: Typically reports to store manager or assistant manager

Work Arrangement: On-site with varying shifts based on store operations

Growth Opportunities:

• Opportunities to advance to management roles
• Potential to develop into franchise ownership
• Participation in leadership and skills workshops

ASSUMPTION: The role is designed to nurture skills that are transferrable across the hospitality and retail sectors, providing a career foundation.

🌍 Location & Work Environment

Office Type: Retail store front

Office Location(s): 14521 Forest Rd, Newington Forest, Virginia

Geographic Context:

• Located in a suburban area with community-based clientele
• Proximity to residential neighborhoods - often busy during evenings and weekends
• Accessible via local transportation options

Work Schedule: Rotational shifts with potential evening and weekend hours

ASSUMPTION: The suburban location suggests a mix of steady daily business with peaks during typical dining hours and community events.

💼 Interview & Application Insights

Typical Process:

• Submit application via company website
• Interview conducted by store management
• Skills and situational judgment tests

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Problem-solving capabilities

Application Tips:

• Emphasize prior customer service experience
• Prepare to discuss availability and schedule flexibility
• Showcase teamwork and adaptability

ATS Keywords: Customer Service, Order Processing, Teamwork, Communication Skills

ASSUMPTION: The application process is straightforward, focusing on high-energy candidates who excel in fast-paced environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for order taking
• Basic kitchen equipment (ovens, dough mixers)

ASSUMPTION: Familiarity with standard retail and food service technologies is beneficial but not mandatory, as training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Emphasis on diversity and inclusion
• Encouragement of professional growth

Work Style:

• Collaborative and team-oriented
• Customer-focused with problem-solving skills
• Ability to thrive in a fast-paced environment

Self-Assessment Questions:

• Can you work flexible hours, including weekends?
• How do you handle high-pressure situations?
• What is your experience with customer interactions?

ASSUMPTION: Emphasizes the ability to manage stress and multitasking ability due to the fast-paced nature of the environment.

⚠️ Potential Challenges

• Adapting to varying temperature conditions
• Handling simultaneous customer requests
• Physical demands of standing and lifting throughout shifts
• Maintaining high energy levels in a dynamic setting

ASSUMPTION: The role's challenges are consistent with those typical in retail food service, designed to test problem-solving and physical endurance.

📈 Similar Roles Comparison

• Similar customer service roles in fast-food and retail sectors
• Opportunities for skill development in a supportive workplace
• Potential for growth into managerial roles similar to other chain stores

ASSUMPTION: Comparable positions are available in various food service chains, each offering distinct growth paths based on the company’s culture and training programs.

📝 Sample Projects

• Customer satisfaction initiatives
• Inventory management projects
• Team-building exercises and store events

ASSUMPTION: Sample projects might involve store-level engagements aimed at enhancing customer experience and operational effectiveness.

❓ Key Questions to Ask During Interview

• What is the training process like for new employees?
• How do you measure success in this role?
• What advancement opportunities are available?
• Can you describe a typical day in this position?
• What are the biggest challenges faced by customer service reps?

ASSUMPTION: These questions are intended to clarify company expectations and identify the alignment of personal career goals with company growth paths.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for a potential face-to-face interview
• Build a basic understanding of Domino's products and services
• Follow up on your application for feedback or status updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.