Customer Service Rep(06033) - 426 Furr St.

📌 Core Information

🔹 Job Title: Customer Service Rep(06033) - 426 Furr St.

🔹 Company: Domino's

🔹 Location: South Hill, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service both over the phone and in person
• Maintaining a positive company image
• Adhering to operational procedures for safety and service quality
• Demonstrating problem-solving skills to enhance customer satisfaction

ASSUMPTION: The role requires extensive interaction with customers, involving both service and operational tasks to maintain brand standards and ensure customer satisfaction.

📋 Key Responsibilities

✅ Answering the phone politely and assisting carryout customers

✅ Maintaining the Domino's image by following standard procedures

✅ Demonstrating the customer WOW steps: Apologize, Give them what they want, and offer something extra

✅ Ensuring quality control by counting toppings like pepperoni and ham accurately

✅ Repeating every order for accuracy and confirming customer details

ASSUMPTION: The responsibilities listed focus on service and operational efficiency with a commitment to brand guidelines and customer service excellence.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role or customer service environment

Required Skills:

• Strong communication and interpersonal skills
• Knowledge of menu and operations
• Attention to detail and problem-solving skills
• Ability to work as part of a team

Preferred Skills:

• Prior experience in a similar role
• Familiarity with Domino's products and services

ASSUMPTION: The role requires basic customer service experience and skills but offers on-the-job training for specific operational procedures.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Employee discounts
• Opportunities for career advancement
• Training and development programs

Working Hours: 40 hours per week with potential for overtime during busy periods

ASSUMPTION: The compensation may align with industry standards for entry-level customer service roles, offering moderates benefits and training programs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery

Company Size: 10,001+ employees, indicating a large and diverse workforce.

Founded: 1960, with a rich history of innovation and growth in the restaurant sector.

Company Description:

• Global leader in the pizza delivery market
• Focuses on innovation in customer experience
• Offers a dynamic and fun working environment

Company Specialties:

• Pizza and Sandwiches
• Innovative marketing and digital technology
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a well-established brand with a significant presence in the global market, known for both its product and technological innovations.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their career in customer service

Reporting Structure: Reports to the shift manager or store manager

Work Arrangement: Strictly on-site, requiring physical presence in the store

Growth Opportunities:

• Promotion to shift supervisor or assistant manager
• Cross-training in different store roles
• Participation in company training programs

ASSUMPTION: The role offers entry-level paths with opportunities for growth within the store operations or management.

🌍 Location & Work Environment

Office Type: On-site retail and service environment

Office Location(s): 426 Furr St., South Hill, Virginia

Geographic Context:

• Located in a community-friendly area in South Hill
• Accessible to local residents and the surrounding neighborhood
• Close-knit area fostering customer interaction and engagement

Work Schedule: Standard shifts with potential variations based on peak times

ASSUMPTION: The job requires interaction in a busy, customer-focused environment that may vary in pace throughout the day.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills and attitude
• Ability to work collaboratively in a team
• Understanding of operational procedures

Application Tips:

• Highlight customer service experience on your resume
• Prepare examples of problem-solving in past roles
• Show a willingness to learn and adhere to company standards

ATS Keywords: Customer Service, Menu Knowledge, Operational Procedures, Teamwork, Problem Solving

ASSUMPTION: The recruitment process will focus on finding individuals who demonstrate strong interpersonal and service skills.

🛠️ Tools & Technologies

• Point-of-sale systems
• Communication tools for customer interaction
• Operational checklists and procedures

ASSUMPTION: The job involves basic technological tools typical in a retail food service operation, supplemented by manual processes.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and adaptability
• Teamwork and collaboration

Work Style:

• Fast-paced and responsive to customer needs
• Results-oriented with attention to detail
• Flexible and adaptive scheduling

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I maintain a positive and professional demeanor under pressure?
• Am I willing to work as part of a dynamic team?

ASSUMPTION: A cultural fit would require aligning with a customer-focused, fast-paced working style, and ability to uphold company values.

⚠️ Potential Challenges

• High-paced work environment during peak hours
• Handling multiple customer interactions simultaneously
• Adhering to strict operational and safety guidelines
• Consistency in maintaining service quality

ASSUMPTION: The role may be challenging due to the fast service pace and high customer interaction, requiring both physical and mental agility.

📈 Similar Roles Comparison

• Similar customer service roles in other food service environments
• Comparable entry-level positions focusing on customer interaction
• Roles requiring operational procedure adherence in retail

ASSUMPTION: This position is comparable to other entry-level customer service roles in terms of skills and responsibilities.

📝 Sample Projects

• Implementing a customer feedback system
• Participating in a store marketing promotion
• Assisting with inventory and stock management

ASSUMPTION: The projects involved may focus on enhancing customer service and operational efficiency within the store.

❓ Key Questions to Ask During Interview

• What are the most important qualities for success in this role?
• How does Domino's support career development for Customer Service Reps?
• What challenges should I expect during peak hours?
• How does this role contribute to overall store success?
• What team dynamics should I expect?

ASSUMPTION: These questions can help understand expectations, challenges, and opportunities for growth in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Be ready for a potential phone or in-person interview
• Research Domino's values and culture beforehand
• Follow-up promptly after the interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.