Customer Service Rep(06061) - 7861 Bayside Rd.

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - Insider

🔹 Company: Domino's

🔹 Location: Chesapeake Beach, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing frontline customer care and building customer relationships
• Taking and processing orders both in person and over the phone
• Assisting with pizza production and ensuring hygiene standards
• Handling cash and maintaining store cleanliness

ASSUMPTION: The position primarily emphasizes customer interaction and assisting in pizza preparation, reflecting the dual nature of the CSR-Insider role at Domino's.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers within 10 seconds

✅ Building relationships with customers

✅ Up selling

✅ Cash handling

✅ Maintaining cleanliness in customer areas

✅ Assisting Pizza Makers with toppings and dough

ASSUMPTION: Responsibilities are split between customer service duties and assisting with pizza operations, typical to entry-level roles in food service.

🎯 Required Qualifications

Education: Not specified (no formal education requirement stated)

Experience: 0-2 years in customer service or related fields

Required Skills:

• Exceptional and positive attitude
• Basic mathematical skills for handling cash
• Strong verbal and written communication skills

Preferred Skills:

• Prior experience in a customer-facing role
• Experience with food preparation or service

ASSUMPTION: Domino's values attributes like attitude and basic skills over formal education, which is common in entry-level food service roles.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible hours
• Opportunities for fast career progression
• Training opportunities and rewards

Working Hours: 40 hours per week, with flexibility for part-time or additional hours

ASSUMPTION: The compensation likely aligns with industry standards for entry-level positions, with competitive benefits provided for full-time roles.

📌 Applicant Insights

🔍 Company Context

Industry: Quick-service restaurant industry focusing on pizza delivery

Company Size: 10,001+ employees, offering expansive career opportunities globally

Founded: 1960

Company Description:

• Domino's is a leading pizza delivery company known for innovation and technology
• It operates over 17,100 stores in 90+ markets worldwide
• The company is focused on fast, innovative growth with a fun and dynamic team culture

Company Specialties:

• Pizza
• Sandwiches
• Digital and Technology innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's positions itself as a technology-driven company within the fast-food industry, enhancing its service and customer experience through innovation.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting out in customer service or the food industry

Reporting Structure: Reports to the General Manager and secondary Regional Operations Manager

Work Arrangement: Positioned entirely on-site

Growth Opportunities:

• Potential to advance to managerial positions
• Skill development through extensive training programs
• Possibility to become a Domino's franchise owner

ASSUMPTION: The role offers career advancement through practical experience and skill development, typical for an entry-level position at a large chain.

🌍 Location & Work Environment

Office Type: Retail outlet within a fast-food service setting

Office Location(s): Specific focus on the Chesapeake Beach store

Geographic Context:

• Located in a community-oriented area with a mix of residential and commercial zones
• Accessible to local customers seeking quick dining options
• Part of a region with a stable job market for service roles

Work Schedule: Full-time with some flexibility for additional shifts or part-time as needed

ASSUMPTION: The store location provides a familiar, community-centric environment ideal for customer service effectiveness and personal rapport building.

💼 Interview & Application Insights

Typical Process:

• Initial application review by store management
• Phone interview with the General Manager
• In-person interview and practical demonstration of skills

Key Assessment Areas:

• Customer service aptitude and people skills
• Cash handling and basic math proficiency
• Ability to handle stress and multitask in a fast-paced environment

Application Tips:

• Highlight any previous customer service experience
• Demonstrate a positive attitude and team spirit
• Prepare for questions about flexibility and availability

ATS Keywords: Customer service, cash handling, food safety, order taking, team player

ASSUMPTION: The application process prioritizes soft skills and practical abilities over formal qualifications, common in the industry for entry-level positions.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telecommunication systems for order taking
• Basic kitchen appliances and tools for pizza preparation

ASSUMPTION: Familiarity with basic digital tools and kitchen equipment is expected, reflecting the dual nature of the position.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Fostering a fun, competitive, yet supportive team environment
• Innovation and continuous improvement

Work Style:

• A team-oriented approach with a focus on collaboration
• Ability to thrive in a fast-paced, sometimes stressful environment
• Adjustability to varying customer needs and order volume

Self-Assessment Questions:

• Do you enjoy interacting with a variety of people throughout the day?
• Are you comfortable handling cash accurately?
• Can you manage stress effectively while multitasking?

ASSUMPTION: The cultural fit aspects emphasize teamwork and adaptability, essential for success in a service-oriented environment.

⚠️ Potential Challenges

• High volume of customer interactions in fast-paced conditions
• Maintaining quality and speed under pressure
• Balancing multiple tasks such as order taking and assisting in food preparation
• Physical demands which may require prolonged standing

ASSUMPTION: Given the job’s demands for speed and efficiency, these challenges are anticipated typical of the quick-service industry.

📈 Similar Roles Comparison

• Comparable roles in fast-food chains like McDonald's and Pizza Hut
• Customer service positions in coffee shops like Starbucks
• Team member roles in retail outlets

ASSUMPTION: Similar roles involve multitasking and customer interaction, with entry-level positions focusing on sales and service.

📝 Sample Projects

• Organizing and managing a promotional event at the store
• Participating in a team challenge to increase upselling targets
• Implementing a new customer feedback system

ASSUMPTION: While specific projects are not detailed in the role description, these examples reflect typical initiatives within a retail service environment.

❓ Key Questions to Ask During Interview

• What does the training program for new hires involve?
• How is performance evaluated for this position?
• What opportunities exist for advancement within the store?
• How are schedule changes and flexibility handled?
• What are the biggest challenges I should expect in this role?

ASSUMPTION: These questions are intended to provide insight into the workplace environment and career development possibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a resume highlighting relevant skills and experience
• Prepare to discuss your availability and flexibility at length
• Have references ready that can speak to your work ethic and character
• Be ready to demonstrate situational abilities, such as handling a customer complaint

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.