Customer Service Rep(06064) - 26437 Ridge Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(06064) - 26437 Ridge Rd

🔹 Company: Domino's

🔹 Location: Damascus, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to ensure a pleasant experience
• Handling phone and in-person orders effectively
• Maintaining hygiene and food safety standards
• Contributing to the team environment with a positive attitude

ASSUMPTION: The job overview suggests a focus on customer interaction and teamwork. This role likely suits individuals who enjoy dynamic environments and are comfortable engaging directly with customers.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and great customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling

✅ Upselling

✅ Making Domino’s high-quality pizzas

✅ Food and portion control

✅ Hygiene and food safety

✅ Food preparation

✅ General cleaning duties

ASSUMPTION: Responsibilities revolve around food service and customer interaction, indicating that physical stamina and a customer-centric approach are critical.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or food service role

Required Skills:

• Strong communication skills
• Cash handling accuracy
• Customer service expertise
• Attention to detail

Preferred Skills:

• Experience in a similar role
• Knowledge of hygiene and food safety guidelines

ASSUMPTION: Experience is not heavily emphasized indicating entry-level availability, with core skills prioritized over formal education.

💰 Compensation & Benefits

Salary Range: Not specified, likely meets industry standards for entry-level positions in customer service.

Benefits:

• Potential access to company benefits
• Opportunities for career development within the company
• Employee discounts

Working Hours: Full-time, 40 hours per week with possible flexibility.

ASSUMPTION: Compensation likely includes hourly wage typical for entry-level positions, with potential for progression and benefits tied to performance and tenure.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery worldwide.

Company Size: Large (10,001+ employees) offering diverse career paths.

Founded: 1960, with a rich history of innovation in pizza delivery.

Company Description:

• One of the leading pizza delivery brands globally
• Innovative team environment
• Focus on technology integration and customer service

Company Specialties:

• Pizza
• Technology and digital innovations
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company operates a significant number of locations globally, offering an extensive network for career growth and transfer opportunities.

📊 Role Analysis

Career Level: Entry-level, providing foundational experience in customer interaction and food service.

Reporting Structure: Reports to the store manager or shift lead, typical in retail and food service jobs.

Work Arrangement: Full-time, on-site with a dynamic and lively atmosphere.

Growth Opportunities:

• Possibility to advance to supervisory or managerial roles
• Opportunities to transition into franchise ownership
• Development of transferable customer service and operational skills

ASSUMPTION: The role serves as a stepping stone towards higher positions within the company, highlighted by the growth of past employees into franchisee positions.

🌍 Location & Work Environment

Office Type: Retail store environment with emphasis on pizza preparation and customer service.

Office Location(s): Primarily located at 26437 Ridge Rd, Damascus, Maryland.

Geographic Context:

• Located in a suburban area offering access to local community
• Proximity to major transportation routes
• Community-centric location fostering strong customer relationships

Work Schedule: Predominantly shift-based, may include evenings and weekends.

ASSUMPTION: The work environment requires adaptability to different weather conditions due to outdoor tasks, such as waste disposal.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with the store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle cash and orders accurately
• Communication and teamwork capabilities

Application Tips:

• Highlight any previous customer service experience
• Demonstrate a clear understanding of the company's customer service ethos
• Prepare examples of teamwork and problem-solving

ATS Keywords: Customer Service, Cash Handling, Order Taking, Food Safety, Teamwork

ASSUMPTION: The application process is streamlined to filter candidates based on basic qualifications and enthusiasm for the brand.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order processing software
• Food preparation equipment

ASSUMPTION: The reliance on digital tools suggests a need for some comfort with technology, even though primary responsibilities revolve around customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to fun and excellence
• Emphasis on diversity and inclusivity
• Encouragement of personal growth and career advancement

Work Style:

• Fast-paced and customer-focused
• Collaborative team environment
• Adaptable and resilient in dynamic conditions

Self-Assessment Questions:

• Can I handle working in a busy and dynamic environment?
• Do I enjoy engaging with customers and providing quality service?
• Am I eager to learn and possibly grow into new roles within the company?

ASSUMPTION: Cultural fit is likely assessed heavily on candidates' attitudes towards teamwork, service quality, and resilience under pressure.

⚠️ Potential Challenges

• Handling rush hours with demanding workloads
• Maintaining quality standards during peak times
• Adjusting to varying temperatures and physical demands
• Balancing responsibilities with personal schedule

ASSUMPTION: Challenges reflect the high-energy nature of food services, where adaptability and endurance are key. Strategic scheduling and time management can mitigate these issues.

📈 Similar Roles Comparison

• Similar entry-level roles in fast food often offer comparable pay and part-time options
• Opportunities to advance are typically more structured within globally recognized brands like Domino's
• Access to technology and training tools exceeds that of smaller food service operations

ASSUMPTION: Role comparisons emphasize the larger career structure available in a major franchise, offering broader growth paths and more extensive training resources.

📝 Sample Projects

• Organizing team efforts for a large catering order
• Implementing a customer feedback initiative
• Streamlining inventory processes for better efficiency

ASSUMPTION: Sample projects offer potential contributions to store operations, showcasing initiative in improving customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What opportunities for career development and advancement are available?
• How does the company support work-life balance for its employees?
• What are the expectations during peak business hours?
• Can team members influence store processes or operations?
• What training is provided initially, and what ongoing support is available?

ASSUMPTION: Questions reflect a desire to understand personal growth opportunities, company culture, and operational expectations, necessary for gauging long-term career compatibility.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone interview by reviewing key skills
• Demonstrate a strong understanding of Domino's brand values
• Be ready to participate in in-person interviews if shortlisted

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.