Customer Service Rep(06079) - 5736 Deale Churchton Rd.

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - Insider

🔹 Company: Domino's

🔹 Location: 5736 Deale Churchton Rd, Deale, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to build relationships and increase satisfaction
• Managing order processes both in-person and over the phone
• Ensuring a clean and welcoming environment for customers
• Supporting pizza-making operations as needed

ASSUMPTION: The role supports store operations, including both customer-facing duties and back-end tasks, based on typical responsibilities at Domino's in-store roles.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers within 10 seconds

✅ Building relationships with customers and upselling products

✅ Handling cash transactions accurately

✅ Maintaining cleanliness in customer areas

✅ Assisting Pizza Makers with toppings and dough preparation

ASSUMPTION: Responsibilities are shared with Pizza Makers, indicating flexibility in day-to-day tasks which is common in fast-paced service environments.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required; candidates aged 16 or older

Required Skills:

• Exceptional and positive attitude
• Basic math skills for cash handling
• Strong verbal, writing, and telephone skills
• Ability to enter orders using a computer keyboard or touch screen
• Motor coordination and multitasking abilities
• Teamwork and relationship-building skills

Preferred Skills:

• Experience working in a customer-facing environment
• Knowledge of food safety and hygiene practices

ASSUMPTION: While no formal education is specified, essential skills suggest a focus on customer service and operational efficiency.

💰 Compensation & Benefits

Salary Range: Not specified, industry average suggests around $10-$15 per hour based on location and experience

Benefits:

• Flexible working hours
• Opportunities for fast career progression
• Training opportunities and employee rewards

Working Hours: Flexible; typically expected to be around 40 hours per week

ASSUMPTION: Benefits are in line with common offerings in the fast-food sector aimed at providing growth and flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; Domino's is a leader in the pizza delivery sector worldwide

Company Size: Over 10,001 employees globally, which suggests a large support network and significant resources

Founded: 1960

Company Description:

• Innovative with a focus on employee development
• Encourages a fun and dynamic work environment
• Leading in technological advancements in the food industry

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Technology and digital innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and employee engagement aligns with its mission to remain a top international pizza chain.

📊 Role Analysis

Career Level: Entry-level, suitable for young individuals or those new to the workforce

Reporting Structure: Directly reports to the General Manager; secondary report to Regional Operations Manager

Work Arrangement: On-site at the specified location in Deale, MD

Growth Opportunities:

• Potential to advance to management roles
• Opportunities to become a franchise owner
• Participation in training programs to enhance skillsets

ASSUMPTION: Domino’s provides robust career progression opportunities for motivated employees, aligning with their growth-focused company culture.

🌍 Location & Work Environment

Office Type: Retail Store

Office Location(s): 5736 Deale Churchton Rd, Deale, MD

Geographic Context:

• Located in a small town setting
• Accessible customer base from local residents
• Contributes to the community by providing jobs and services

Work Schedule: Typically follows retail hours; evening and weekend shifts likely required

ASSUMPTION: The work environment is dynamic, catering to both local residents and potentially nearby professionals or day visitors.

💼 Interview & Application Insights

Typical Process:

• Submit an online application via the company website
• Initial phone screening or interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle cash accurately
• Communication and teamwork capabilities

Application Tips:

• Highlight any prior customer-service experience
• Demonstrate a positive, can-do attitude
• Prepare to discuss flexibility in work schedules

ATS Keywords: Customer Service, Cash Handling, Teamwork, Upselling, Food Safety

ASSUMPTION: The application process involves a focus on interpersonal and basic financial skills given the customer-centric nature of the role.

🛠️ Tools & Technologies

• Order processing systems
• Point-of-sale (POS) systems
• Telecommunications equipment

ASSUMPTION: Basic technology tools are used for operational efficiency in food service and customer interaction roles.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Innovation and continuous improvement
• Teamwork and community engagement

Work Style:

• Fast-paced and collaborative
• Detail-oriented with a customer-first approach
• Emphasis on flexibility and adaptability

Self-Assessment Questions:

• Can I maintain a positive attitude in a fast-paced environment?
• Am I comfortable interacting with diverse customers?
• Can I handle multiple tasks efficiently and accurately?

ASSUMPTION: A strong fit would be someone who thrives in a community-focused, customer-driven environment, with an eagerness to learn and improve.

⚠️ Potential Challenges

• Balancing multiple tasks simultaneously
• Managing periods of high customer volume
• Adhering to food safety and hygiene standards consistently
• Maintaining operational efficiency with limited resources

ASSUMPTION: Challenges often faced in retail and food service roles relate to balancing service quality with operational demands.

📈 Similar Roles Comparison

• Staff at competing fast-food chains may have similar responsibilities
• Opportunities for upward mobility might vary depending on company size and location
• The level of training support can be a distinguishing factor

ASSUMPTION: Similar roles often require a focus on customer engagement and process efficiency, with variation in growth opportunities depending on the employer.

📝 Sample Projects

• Collaborating on a promotional marketing campaign
• Participating in local community events representing Domino's
• Leading a team in an efficiency improvement initiative

ASSUMPTION: Projects in this role typically involve community outreach and operational improvements, reflecting Domino’s brand objectives.

❓ Key Questions to Ask During Interview

• What training opportunities are available for new team members?
• How do you define success in this role?
• Can you describe the team culture at this location?
• What are the biggest challenges currently facing this store?
• How do employees progress to management positions?

ASSUMPTION: Understanding the local team dynamics and growth pathways can provide insights into long-term career potential and fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare to discuss your availability and flexibility during an interview
• Demonstrate enthusiasm for learning and growth within the company
• Follow up with the hiring manager if you have not heard back within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.