Customer Service Rep(06082) - 11717 Old National Pike

📌 Core Information

🔹 Job Title: Customer Service Rep(06082) - 11717 Old National Pike

🔹 Company: Domino's

🔹 Location: New Market, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing top-tier customer service and maintaining a friendly, positive attitude
• Taking and processing orders both in-person and via telephone
• Ensuring hygiene and food safety in food preparation
• Contributing to team efforts with effective communication and collaboration

ASSUMPTION: This role is intended to be dynamic and engaging, suitable for individuals seeking an entry-level position with growth opportunities. The emphasis on maintaining a fun work environment suggests a focus on employee enjoyment and morale.

📋 Key Responsibilities

✅ Demonstrate exceptional customer service skills both in-person and over the phone

✅ Accurately handle cash transactions and provide correct monetary change

✅ Prepare high-quality Domino's pizzas while adhering to food safety standards

✅ Maintain cleanliness and organization of the work environment, including equipment and facilities

✅ Manage inventory, stock ingredients, and perform general cleaning duties

ASSUMPTION: The responsibilities prioritize operational efficiency and customer satisfaction, indicating that candidates should be adept at multitasking and attentive to detail.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of customer service or related experience preferred

Required Skills:

• Basic math skills for cash handling
• Strong verbal and written communication skills
• Ability to work efficiently under time constraints

Preferred Skills:

• Previous experience in food service or hospitality
• Familiarity with upselling techniques

ASSUMPTION: The job assumes no formal education requirements but values practical experience and interpersonal skills highly.

💰 Compensation & Benefits

Salary Range: Not specified; typically hourly wages for similar roles

Benefits:

• Training and career development opportunities
• Access to company resources and support
• Potential for advancement within the company

Working Hours: Approximately 40 hours per week with potential flexibility for part-time roles

ASSUMPTION: Compensation likely includes industry-standard benefits such as opportunities for career progression, reflecting Domino's focus on employee development.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, particularly quick-service food

Company Size: 10,001+ employees, indicating a large, well-established company with potential for diverse career paths

Founded: 1960, signaling a long-standing and stable organization

Company Description:

• Known for innovation, such as technology advances in ordering
• Operates over 17,100 stores worldwide
• Committed to creating a fun working environment and delivering quality pizza

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising strategies
• Innovative technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's global presence and growth suggest a robust support system and numerous opportunities for employees seeking resources and career advancement.

📊 Role Analysis

Career Level: Entry-level role with potential for career progression

Reporting Structure: Reports to store managers and may collaborate closely with team members

Work Arrangement: Entirely on-site reflecting the hands-on nature of customer service and food preparation tasks

Growth Opportunities:

• Pathway from Customer Service Rep to management roles
• Possibility to become a franchise owner
• Access to training programs for skill enhancement

ASSUMPTION: The emphasis on internal promotions and growth positions this role as a starting point for long-term careers within Domino's.

🌍 Location & Work Environment

Office Type: Restaurant/store-based work environment

Office Location(s): 11717 Old National Pike, New Market, Maryland

Geographic Context:

• Located in a suburban area, accessible to local consumers
• Close-knit community interactions as part of a customer-based role
• Potential for exposure to varying weather conditions during specific tasks

Work Schedule: Consistent 40-hour workweek; flexibility required based on shifts

ASSUMPTION: The role likely involves shift work, offering employees flexibility and the possibility of part-time engagement.

💼 Interview & Application Insights

Typical Process:

• Initial application through company website or job portals
• Phone or in-person interview focusing on interpersonal skills
• Work trial or simulation exercise might be involved

Key Assessment Areas:

• Customer service aptitude and friendliness
• Ability to manage transactions accurately
• Flexibility and stress management skills

Application Tips:

• Highlight any prior customer service or food-related experience
• Emphasize teamwork and communication skills
• Prepare examples that demonstrate problem-solving in high-pressure situations

ATS Keywords: Customer Service, Cash Handling, Food Preparation, Order Taking

ASSUMPTION: The application process likely values practical experience and personality fit, given the customer-interactive nature of the role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing
• Standard commercial kitchen equipment
• Communication tools such as phones and headsets

ASSUMPTION: Familiarity with basic kitchen and point-of-sale equipment is presumed necessary for operational duties.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Encouragement of employee potential and growth
• Innovation and adaptability in service delivery

Work Style:

• Team-oriented and supportive atmosphere
• Fast-paced and dynamic environment
• Ethic of enthusiasm and positivity

Self-Assessment Questions:

• Do you thrive in a fast-paced work setting?
• How do you handle customer complaints or tricky situations?
• Are you comfortable working with changing schedules?

ASSUMPTION: The emphasis on company values highlights the diversity and inclusion in their corporate culture, which candidates should align with to succeed.

⚠️ Potential Challenges

• Managing high customer traffic periods
• Adhering to food safety and hygiene standards continuously
• Balancing customer service with other operational tasks
• Working under varied temperature conditions

ASSUMPTION: The job will require adapting to physical demands and maintaining efficiency under pressure, essential for meeting role expectations.

📈 Similar Roles Comparison

• Comparable to other entry-level retail roles in terms of customer interaction
• Offers more growth potential compared to standard entry-level jobs
• Involved teamwork is a primary component, similar to roles in fast-food industries

ASSUMPTION: Similar roles may involve less direct potential for franchise ownership, which Domino's uniquely offers as a career path.

📝 Sample Projects

• Organizing a pizza promotion event
• Developing a customer loyalty program
• Implementing a new order taking and delivery system

ASSUMPTION: Projects may involve enhancing customer service delivery and operational efficiency adaptations.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Representative?
• How does Domino's support career advancement within the company?
• What communication tools do you consider most important for this role?
• How do you manage training for new team members?
• What qualities do top-performing employees at Domino's possess?

ASSUMPTION: These questions aim to help candidates assess their fit and understand the company's operational dynamics better.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume focusing on relevant experience and skills
• Include references from past employment if applicable
• Write a cover letter emphasizing your customer service skills
• Be ready for a possible simulation or trial day during the interview process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.