Customer Service Rep(06089) - 11739 HG Trueman Road, Suite E103

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - Insider

🔹 Company: Domino's

🔹 Location: Lusby, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing front-line customer care and building customer relationships
• Involvement in pizza making and food preparation
• Cash handling and up-selling to enhance customer satisfaction
• Maintaining cleanliness and organization in the customer area

ASSUMPTION: It is assumed that the role requires basic culinary skills due to participation in pizza making. Additionally, customer interaction suggests a need for good interpersonal skills.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers within 10 seconds

✅ Building relationships with customers

✅ Upselling

✅ Cash handling

✅ Keeping the customer area clean

✅ Assisting Pizza Makers with toppings and dough

ASSUMPTION: These responsibilities imply the need for multitasking and efficient time management skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Exceptional and positive attitude
• Strong verbal and written communication skills
• Basic math skills for handling transactions

Preferred Skills:

• Experience in the food service industry
• Proficiency in upselling techniques

ASSUMPTION: The job likely prefers candidates with experience in fast-paced environments, given the focus on multitasking and customer interaction.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level customer service roles in food service.

Benefits:

• Flexible working hours
• Career progression opportunities
• Comprehensive training programs

Working Hours: 40 hours per week, with potential flexibility in shifts.

ASSUMPTION: The benefits listed suggest a supportive work environment with a focus on employee development.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic industry focusing on customer satisfaction and food quality.

Company Size: 10,001+ employees, indicating a robust structure with global operations.

Founded: 1960

Company Description:

• A leader in pizza delivery with a reputation for innovation and customer focus
• Operates over 17,100 stores in 90+ markets worldwide
• Committed to providing a fun and rewarding environment for employees

Company Specialties:

• Pizza
• Sandwiches
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values innovation and employee satisfaction, likely leading to a positive workplace culture.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals starting their careers or seeking to gain experience in customer service.

Reporting Structure: Reports directly to the General Manager with secondary reports to the Regional Operations Manager.

Work Arrangement: On-site role requiring direct customer interaction and teamwork.

Growth Opportunities:

• Potential to advance to roles like General Manager or Franchise Owner
• Access to training and development programs
• Exposure to various aspects of store operations, supporting career diversification

ASSUMPTION: The role offers significant growth potential, which is appealing for candidates seeking long-term career advancement within Domino's.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 11739 HG Trueman Road, Suite E103, Lusby, Maryland

Geographic Context:

• Lusby is a community-oriented area with a growing economy
• Located near cultural and recreational opportunities
• Accessible transportation options for commuting employees

Work Schedule: Flexible hours depending on store requirements

ASSUMPTION: The location provides opportunities to engage with a diverse customer base, enriching the work experience.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to multitask
• Cultural fit within the company

Application Tips:

• Highlight past customer service experience
• Demonstrate positive attitude and eagerness to learn
• Prepare examples of problem-solving in fast-paced environments

ATS Keywords: Customer Service, Cash Handling, Food Safety, Order Taking, Teamwork

ASSUMPTION: The application process seems straightforward, focusing on personality and customer interaction skills.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Telephone systems

ASSUMPTION: Familiarity with these tools will assist in performing tasks efficiently and meeting customer needs effectively.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer satisfaction
• Employee growth

Work Style:

• Fast-paced and dynamic
• Team-oriented environment
• Focused on excellence and continuous improvement

Self-Assessment Questions:

• Do you enjoy working in a fast-paced and customer-focused environment?
• Are you comfortable performing a variety of tasks throughout the day?
• Do you have a positive attitude and willingness to learn?

ASSUMPTION: Candidates who thrive in dynamic, customer-facing roles will likely enjoy the work culture at Domino’s.

⚠️ Potential Challenges

• Managing high customer volume during peak hours
• Maintaining quality and speed simultaneously
• Adapting to changing customer service techniques
• Handling customer complaints efficiently

ASSUMPTION: While challenges exist, they also present opportunities for developing problem-solving skills and resilience.

📈 Similar Roles Comparison

• Vs. Retail Associate: More focus on food quality and preparation
• Vs. Call Center Agent: Greater emphasis on face-to-face interaction
• Vs. Fast Food Employee: Requires higher customer engagement and upselling skills

ASSUMPTION: The role contains unique elements of customer service specific to the food industry, providing diversified experience compared to other entry-level positions.

📝 Sample Projects

• Creating personalized customer experiences through upselling techniques
• Participating in store clean-up and organization campaigns
• Involved in training sessions for new team members

ASSUMPTION: Engagement in such projects can enhance team synergy and develop leadership skills among employees.

❓ Key Questions to Ask During Interview

• What opportunities for growth and development are available within the company?
• How does the team handle high-pressure situations or busy shifts?
• What is the most important quality for someone in this position?
• How does Domino's measure success for this role?
• Can you describe the work culture here in more detail?

ASSUMPTION: These questions aim to provide a deeper understanding of the role and its alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete any required assessments or questionnaires
• Prepare for the initial phone screening by reviewing common interview questions
• Attend the in-person interview with a store manager
• Follow up with a thank-you email after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.